Key Account Director

Job Title: ERP Key Account Director (Remote)Location: UK (Remote-based)

Industry Sectors: Retail & Manufacturing

Reports to: Senior Leadership Team

About the Role:

My client is seeking a highly skilled and dynamic ERP Key Account Director to join their team in a remote-based role, managing a portfolio of 4-5 large enterprise accounts within the Retail & Manufacturing sectors across the UK. As a strategic partner, you will work closely with key stakeholders to drive the adoption and expansion of their ERP cloud/AI based ERP solution stack, ensuring the long-term success and satisfaction of our customers. This role requires an individual with a deep understanding of core ERP systems & consulting services, strong relationship-building skills, and a proven track record of managing complex enterprise-level accounts. You will be responsible for delivering exceptional service, driving revenue growth, and positioning their ERP solutions as critical enablers of business transformation.

Key Responsibilities:Account Management & Growth:

• Manage 4-5 high-value, strategic enterprise accounts in the Retail and Manufacturing sectors across the UK.
• Develop and execute tailored account strategies to ensure customer success, retention, and growth.
• Act as the main point of contact for senior stakeholders within each account, providing expert guidance and support on Microsoft Dynamics ERP solutions.
• Identify and capitalize on new business opportunities within your accounts, driving revenue growth through up-selling, cross-selling, and expansion of existing relationships.

Strategic ERP Advisory & Consulting:

• Serve as a trusted advisor to customers, understanding their business challenges and providing tailored ERP solutions to meet their needs.
• Work closely with internal teams (sales, technical, product) to ensure the successful implementation and ongoing optimisation of ERP solutions.
• Provide insights and recommendations to improve operational efficiency, leveraging ERP features and functionalities to drive business value.

Customer Success & Satisfaction:

• Ensure high levels of customer satisfaction and act as the customer advocate within the organization.
• Monitor account health and proactively address any issues, ensuring timely resolution of concerns and continuous improvement.
• Conduct regular business reviews with clients to assess the impact of ERP solutions and identify areas for enhancement.

Collaboration & Internal Coordination:

• Collaborate with cross-functional teams, including Sales, Product, Implementation, and Support, to ensure seamless delivery and ongoing support for your accounts.
• Share insights on customer needs, industry trends, and competitor activity to influence product development and business strategy.
• Work closely with the Senior Leadership Team to align account strategy with broader business objectives.

Key Requirements:

• 8/10 years proven experience as an Account Director, Key Account Manager, or similar senior customer-facing role, within the ERP solutions domain.
• Strong knowledge of ERP systems, ideally with experience in the Retail and/or Manufacturing sectors.
• Demonstrated success in managing large, complex enterprise accounts and driving business growth.
• Excellent communication, negotiation, and presentation skills, with the ability to build and maintain strong relationships with C-suite executives and key decision-makers.
• Strong understanding of business processes within the Retail and Manufacturing industries, with the ability to align ERP solutions to solve business challenges.
• Ability to work independently in a remote environment, with excellent time management and organizational skills.
• A results-oriented mindset with a focus on achieving revenue targets and customer satisfaction.

Desirable:

• Experience with specific Microsoft Dynamics ERP platform or SAP, Oracle, IFS, Infor etc is a plus.
• Background in ERP business transformation, ERP consulting & digital innovation, or change management within the Retail or Manufacturing sectors.

Why Join Them?

• Work from Anywhere: Remote role with flexibility to manage your schedule.
• Impactful Work: Be at the forefront of helping some of the UK’s largest Retail and Manufacturing companies optimise their operations through cutting-edge ERP solutions.
• Competitive Salary & Benefits: Attractive salary up to £140K base, uncapped commission structure (£280K+), car allowance and full benefits package.
• Career Development: Opportunities for professional growth within a rapidly expanding organisation.

If you are an experienced and driven ERP Key/Major Accounts professional with a passion for delivering revenue, building relationships and driving customer success, we would love to hear from you!

Apply today to at; paul@snooprid.com**INAPPROPRIATE OR INEXPERIENCED SUBMISSIONS WILL NOT BE RESPONDED BACK TO SO PLEASE READ THE JOB DESCRIPTION CAREFULLY BEFORE SENDING YOUR CV**