Information Technology Technical Support

We are looking for a Tech Support Specialist to provide technical assistance and troubleshooting for customers and internal teams. This role involves diagnosing and resolving software, hardware, and network issues while delivering excellent customer service. The ideal candidate has strong problem-solving skills, technical expertise.

Key Responsibilities

• Provide technical support via chat, email, and phone.
• Diagnose and resolve software, hardware, and connectivity issues.
• Guide users through step-by-step troubleshooting processes.
• Document and track issues, solutions, and recurring technical problems.
• Collaborate with internal teams to escalate complex issues when necessary.
• Assist with system updates, installations, and basic configurations.
• Stay up to date with emerging technologies and industry best practices.

Qualifications

• Fluency in English (C1/C2 level) is required.
• Strong problem-solving and analytical skills.
• Basic knowledge of operating systems, networking, and troubleshooting techniques.
• Ability to explain technical concepts in a clear and user-friendly manner.
• Experience with help desk software and remote support tools is a plus.
• High attention to detail and ability to work under pressure.