Customer Success Manager - EdTech (remote)

Company OverviewSecurly is a leading provider of student safeguarding, AI-driven wellness, and digital learning solutions, trusted by 13,000+ schools and MATs worldwide. Our technology monitors 10+ billion online activities, ensuring the safety and well-being of 20+ million students. Recognized as an EdTech Product of the Year and Top Place to Work, we work with reseller partners and UK schools/MATs to support safeguarding, student wellbeing, and digital learning.About the RoleThis high-ownership role focuses on renewals, expansions, and advocacy, working through reseller partners while directly supporting schools and MATs. As Client & Partner Success Manager – UK, you'll manage renewals and growth via resellers, while ensuring schools maximize Securly’s solutions. You’ll also collaborate across Sales, Product, Engineering, and Support to enhance the customer experience.Key ResponsibilitiesPartner & Customer Renewals & Expansion

• Drive renewals & expansion with reseller partners and direct school/MAT clients.
• Support partners in identifying at-risk accounts and ensuring customer retention.
• Provide forecasting insights for revenue planning.Customer Engagement & Advocacy

• Build relationships with school/MAT leaders to maximize adoption.
• Conduct business reviews & success planning for retention and upsell opportunities.
• Represent UK customer needs to Product, Engineering, and Support.
• Refine Customer Success workflows and best practices.What We’re Looking For

• EdTech & UK Education Experience – Understanding of school/MAT operations & decision-making
• Customer Success & Renewals Expertise – Proven success in retention & account growth
• Partner & Channel Management – Experience with resellers & distribution models
• Relationship Building – Strong engagement with partners & customers
• Resilient & Performance-Driven – Thrives in fast-moving environmentsWhy Join Securly UK?

• Lead & Shape UK Success – Own renewals, expansion & partnerships in a key growth market.
• High-Impact Role – Work closely with leadership, influencing strategy and customer success.
• Autonomy & Flexibility – No bureaucracy, remote-first culture.
• Trusted by Schools & MATs – Make a real impact on student safety & digital learning.Benefits Package

• Compensation: Base £55K-£60K, OTE up to £85K (uncapped)
• 100% Remote – UK-based
• Annual Leave: 20 days + bank holidays
• Pension: Standard UK Workplace Scheme
• Professional Development: £750 annual stipend
• Mental Health Support: Unlimited access
• Travel: ~5 industry events per year

Securly is an equal-opportunity employer committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified individuals, regardless of age, disability, gender, sexual orientation, race, religion, or any other legally protected characteristic. #EdTech #CustomerSuccess #PartnerManagement #Renewals #Upselling #MultiAcademyTrusts