**Genesis10 is seeking a Technical Analyst for a contract with our client in Inver Grove Heights, MN. 100% Remote.Job Description:** This role will serve as a business analyst on the Shipping, Receiving, and Blending Software Product Team. This team delivers value through software solutions coordinating with vendors at times to meet business obligations and goals. Will be working most closely with system's engineer, platform manager, and support coordinators

*   Document business process coupled with technical solutions processes
*   Soft Skills with customers, vendors, and co-workers
*   Comfortable and confident speaking in small groups

**Desired Skills:**

*   Advanced understanding of Windows Operating System
*   Experience installing, configuring, maintaining, and troubleshooting workstation operating systems and related software, ensuring smooth and efficient user experience
*   Troubleshooting of basic network infrastructure, requiring knowledge of protocols like TCP/IP, DNS, and DHCP, as well as hardware like routers and switches
*   Troubleshooting print issues, ensuring printer accessibility, managing print queues, and potentially configuring new printers

**Minimum Qualifications (required):**

*   High School Diploma (or equivalent)
*   2+ years of experience in Information Technology and/or IT Business Systems Analysis

**Additional Qualifications:**

*   Bachelor's degree preferred in Information Technology, Computer Science, Computer Engineering, Information Technology Management, or related field
*   Participation in and leading the design, development, and implementation of software and hardware solutions, systems, or products
*   Basic knowledge of systems programming and associated activities
*   Basic knowledge of PowerShell scripts and Windows batches
*   Practical knowledge and experience in importing data for use in report software, spreadsheets, graphs, and flow charts
*   Experience in the operation and analysis of data
*   Ability to envision system needs from business user interactions
*   Understanding of the organization's goals and objectives and how technology solutions impact the organization

Compensation: Hourly W2 pay rate $40- $48 We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges. **If you have the described qualifications and are interested in this exciting opportunity, apply today!** Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

*   Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
*   The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
*   Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
*   Behavioral Health Platform
*   Medical, Dental, Vision
*   Health Savings Account
*   Voluntary Hospital Indemnity (Critical Illness & Accident)
*   Voluntary Term Life Insurance
*   401K
*   Sick Pay (for applicable states/municipalities)
*   Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Technical Analyst

**Job Description –Data Analyst - REMOTE\*\*\*MUST RESIDE IN ONE OF THE FOLLOWING US STATES: TX, IN, FL, TN, NV, AZ, CO, KS, IL\*\*\***

GoRev is a leading software development company specializing in the healthcare industry. Our dedicated team has been innovating healthcare software for over a decade, with our flagship product, GoRev, revolutionizing Health Information and Laboratory Information systems. We are committed to embracing new technologies and striving for excellence in everything we do, aiming to be unparalleled in our field.

**Position Overview:**

As a Data Analyst, you will be responsible for gathering, analyzing, and presenting healthcare-related data to support internal initiatives and client needs. You will play a key role in the transformation of data into actionable insights that contribute to operational efficiency and data-driven decision making. This role requires strong technical knowledge, a passion for problem-solving, and an eagerness to work in a fast-paced environment.

**Responsibilities:Data Collection and Analysis**

·     Collect, aggregate, and analyze data from multiple sources including SQL databases, Excel files, flat files, HL7 messages, and JSON structures.

·     Develop and maintain SQL queries and scripts to support reporting and analytics needs.

·     Assist in the configuration and support of HL7 and other data interfaces.

·     Normalize, clean, and transform raw data for in-depth analysis.

**Reporting and Visualization**

·     Develop SQL Queries for custom reporting, normalization of data, and ingestion of data into analytic systems.

·     Develop SQL Queries for custom reporting, normalization of data, and ingestion of data into analytic systems.

·     Understand and develop analytics specific to healthcare, including but not limited to: days in AR (DSO), profitability analysis, insurance follow-up process effectiveness, user productivity, financials grouped by financial class, chief complaint, coding of primary procedure or diagnosis, and revenue forecasting.

**Documentation and Process Support**

·     Document data relationships and database schemas with limited existing documentation.

·     Maintain clear records of queries, analytics processes, and data flow for internal use.

·     Collaborate with team members to support efficient data operations and cross-functional projects.

**Qualifications / Requirements:**

·     High school diploma required; Bachelor’s degree in Computer Science, Mathematics, Statistics, or a related field preferred.

·     Proficiency in SQL and experience with relational database systems such as PostgreSQL are preferred.

·     Strong SQL skills with experience in one or more relational database environments.

·     Familiarity with data formats such as HL7 and JSON.

·     Strong analytical, troubleshooting, and communication skills.

·     Ability to prioritize and complete tasks with minimal supervision.

·     1-2 years of experience with Tableau preferred

**Benefits**

·     Health Insurance

·     Dental

·     Vision

·     Life

·     401K with match

·     Paid Time Off

**Reports to**: Director of IT Integration and Support

**Job Type:** Full-time, Non-Exempt

**Salary:** Hourly with Overtime

Data Analyst

**About Brio**

The language of technology needs a good translator. Brio translates each organization’s needs into the most productive solutions. We are an AI & cloud company with 20 years in business having a global presence.

**Job Summary:**

At Brio, we're looking for a dedicated Customer Success team member to assist organizations in their digital transformation journey, by utilizing the power of the Cloud. If you're passionate about helping organizations adopt Cloud solutions and services, then join us in spreading the Joy of Technology!

As a Google Workspace Support Associate, you'll take charge of L1, L2 tickets, oversee small to medium deployments, and provide on-demand post-deployment training. You should be eager to learn advanced topics and enhance your communication and soft skills.

**Key Responsibilities:Tickets**

*   Provide GWS technical support and troubleshooting for customer-reported issues.
*   Receive, prioritize, and manage support tickets or incidents related to GWS services, ensuring accurate logging, appropriate priority assignment, and timely resolution.
*   Possess a broad understanding of GWS products to guide customers effectively.
*   Interact with customers through various support channels, providing friendly and professional assistance.
*   Analyze and diagnose reported issues, utilizing technical expertise in GWS services, and investigate root causes, applying known resolutions.
*   Communicate and collaborate effectively with end-users, internal teams, and partners to gather necessary information for issue resolution.
*   Escalate complex or unresolved issues to higher-level support or appropriate teams, and follow up to ensure timely and satisfactory resolution.
*   Contribute to building and maintaining a comprehensive knowledge base by documenting resolved issues, known workarounds, and best practices.

**Deployment**

*   Implement and deploy GWS for clients in accordance with best practices.
*   Ensure a smooth transition to GWS and assist with the setup and configuration of various services.
*   Work closely with clients to understand their requirements and create tailored deployment plans, including assessing existing systems, user requirements, and data migration strategies.
*   Set up and configure GWS services, such as Email, Drive, Docs, Calendar, and others.
*   Assist with data migration from existing systems to GWS.
*   Resolve technical issues that may arise during or after deployment.
*   Stay updated with GWS features, best practices, and industry trends.

**Trainer**

*   Conduct user level or admin training, post deployment or on demand for small or medium customer bases.
*   Deliver engaging and informative training sessions, either in-person or virtually.
*   Employ a variety of training delivery methods to cater to different learning styles and preferences.
*   Keep up to date with the latest GWS features, updates, and best practices.
*   Ensure a smooth transition and successful adoption of GWS within organizations.
*   Assist in updating user guides, FAQs, and knowledge-base articles to enable self-service support.
*   Improve training methods or content based on feedback.

**Skill Set**

*   Obtain GWS certifications.
*   Possess excellent soft and interpersonal skills.
*   Strong written and verbal communication skills.
*   Ability to work independently and collaboratively.
*   Fair understanding of GWS product features, configurations, and plans.
*   Good troubleshooting and problem-solving skills.
*   Ability to maintain high customer satisfaction.
*   Ability to work under pressure and meet deadlines.
*   Ability to maintain confidentiality.

**Additional Requirements**

*   Willingness and flexibility to work in shifts.
*   Willingness to travel to customer locations if needed.
*   Eagerness to learn and work on new products and technologies.
*   Commitment to stay up-to-date on the latest GWS products and services.
*   Openness to take up other duties as assigned.
*   Ability to work closely with cross-functional teams.

Customer Support Engineer - Google Workspace

**Description**

We're looking for a Support Engineer to join the Vitally team and play a key role in building out our growing Support Engineering function. In this role, you’ll roll up to the Solution & Services organization and work cross-functionally with other engineers, Solution Architects, the Customer Success team, and the rest of the organization. In this role you will help resolve bugs and other technical customer issues, influence our product roadmap, and contribute to a fantastic customer experience. You will help to manage incidents, improve processes and documentation, and build internal tools. You have exceptional empathy for our customers, great communication and collaboration skills, curiosity and passion to tackle a diverse set of issues every day, and a drive to add value and deliver results. As an early member of Vitally’s Support Engineering team, you will play a pivotal role in defining our Support Engineering strategy.

**Responsibilities**

*   Collaborate with Engineering, Solution Architects, Customer Success, and the rest of the organization to resolve bugs and other technical customer issues.
*   Triage and prioritize incoming questions and requests to the Engineering team. Surface customer feedback and trends to influence Vitally’s product roadmap.
*   Implement Support Engineering best practices and help Vitally build out its Support Engineering function, including contributing to process improvements and documentation.
*   Build internal tooling to help the Customer Success team be more self-sufficient and effective in solving customer issues.

**Requirements**

*   Application development experience, with Typescript (Node/React) preferred.
*   Proficiency in JavaScript
*   Proficiency in SQL (Postgres)
*   Experience with AWS
*   Exceptional debugging skills
*   Excellent written and verbal communication skills.
*   Ability to effectively analyze, scope, and prioritize engineering issues and requests.
*   Experience interacting with customers and customer-facing teams such as Customer Success and Sales

**Nice to have**

*   B2B SaaS experience
*   Early-stage startup experience
*   Experience with internal tools such as Retool, Zapier, Jira, Honeycomb, Sentry.
*   Familiarity with other technologies such as: Google Big Query, AWS Redshift, Segment, Snowflake, Amplitude, Mixpanel, Hightouch & Postgres.

**About Vitally**

Vitally is a Customer Success platform built for strategic and proactive CS teams looking to easily prevent churn and retain (and identify) their best customers. We make it possible with our powerful analytics dashboards, intuitive automations, and project management tools that all together make their customer data collaborative, measurable, and actionable for all key stakeholders-- from CSMs to CEOs. We’re a high-growth, VC-backed startup who, at the end of the day, are looking to onboard people who want to have a profound impact on both the business and their own career. How? Working together to build the future of Customer Success. If you get excited about ownership, autonomy, impact, and quality output -- then we’re excited about you. We’re not here to hold your hand, but we’re here to build a great product together.

**Benefits & Culture:**

*   **Salary**: We offer a competitive salary given both your experience as well as location (remote is totally fine).
*   **Equity**: We want every team member invested in the company’s success and are happy to be generous with equity.
*   **Benefits**:

◦ 100% of health/dental/vision insurance premiums covered by us.

◦ Unlimited PTO with a minimum we require you to take off. Please relax and recharge!

◦ Flexible work hours and work-from-home policy.

◦ Education stipend.

*   **Culture**: We are committed to a productive and respectful work environment. Culturally, the team is extremely friendly, fun, hard-working, intelligent, and mature. That said, while we're young and scrappy as a team, we don't believe in building a startup cult. We like each other, we support each other, we're a focused team that busts our asses at work, and we enjoy hanging out from time to time-- but we value having our own lives outside of the office.
*   **Team + tech**: You seriously won’t find another team out there that outperforms us, so get ready to put your name on a ton of future work here! Our tech stack is handcrafted for extremely rapid, but stable, development - we ship fast, performant, quality code frequently.
*   **Career path**: Not only will you learn and ship a ton in this role, but since we are a tight team, there will be plenty of promotion opportunities ahead. We're looking to hire someone who can grow their skillset and take on new opportunities as the team grows.

Support Engineer

Employer Industry: Information Technology Services **Why Consider This Job Opportunity**

*   Opportunity for career advancement and growth within the organization
*   Engaging work environment that involves large-scale migrations and deployments
*   Support for continuous learning through knowledge transfer initiatives
*   Hands-on experience with hardware and software troubleshooting
*   Chance to work in various remote locations, enhancing versatility and adaptability

**What To Expect (Job Responsibilities)**

*   Assist in large-scale migrations and deployments of workstations
*   Perform hardware troubleshooting at remote locations to ensure operational efficiency
*   Conduct software troubleshooting at remote locations to resolve technical issues
*   Modify wiring in network closets to maintain network infrastructure
*   Provide knowledge transfer to team members and end-users for improved support

**What Is Required (Qualifications)**

*   Minimum of four years' experience building workstations using Microsoft MECM
*   Minimum of four years' experience deploying workstations, including user migration and training
*   Minimum of four years' experience wiring patch panels in network closets
*   Minimum of four years' experience troubleshooting PC hardware and software

**How To Stand Out (Preferred Qualifications)**

*   Experience with large scale IT project management
*   Familiarity with networking concepts and infrastructure
*   Knowledge of best practices in user training and support

# InformationTechnologyDesktopSupport #CareerGrowth #TechnicalTroubleshooting #ITServices "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.

Desktop Support Analyst - Remote

Position: Player Support Advocate **Department:** Player Support Location: Remote, candidates in the CST or EST zone are preferred Positions: 20, freelancer **Purpose of the job** As one of ourPlayer Support Advocates, you will be an ambassador for our brand and your role will be to provide 1st line Technical and Customer support to our clients' customers. You should be calm, technically minded, and have a pro-active and positive "can do" attitude. Your goal will be to make the customer journey as seamless as possible. **Position in the organization** The successful candidate will be part of the existing team within the Player Support department. **Duties And Key Responsibilities**

*   Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring all responses are provided with excellent attention to detail, care, and professionalism.
*   Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority.
*   Resolving all technical issues raised by customers by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. Although the majority of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (call backs for example).
*   You will communicate effectively while working within a dynamic team structure with individual and shared team objectives. It is your responsibility as a team member to ensure the best customer care experience is given to all customers.
*   Maintaining a world class, dedicated service, focused on exceptional responses and excellent quality.
*   Working with your colleagues across the wider customer community to identify any trends in any customer queries.

**RequirementsKnowledge, experience and skills**

*   Excellent attention to detail, strong communication skills, and knowledge of Microsoft Excel.
*   Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a team.
*   A logical, methodical approach with good analytical and problem-solving skills.
*   Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
*   Experience in playing consoles and or PC gaming.
*   Be comfortable discussing technical faults/issues relating to game consoles/PCs.
*   Experience of someone IT literate, with a tech-savvy mind, or comes from a technical IT PC support background.
*   Our Advocates must be able to multi-task, ensuring an amazing-accurate service is provided 100% of the time.

**Qualifications** A bachelor's degree in a relevant subject area would be an advantage. **Additional Information** Flexibility to work unsociable hours to mirror 9am-6pm PST **PC Requirements**

*   An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
*   A minimum of 4 GB RAM memory.
*   Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
*   An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
*   A screen with at least a 1080p Full HD display. External monitors are acceptable.
*   A (smart)phone usable for two-factor authentication that runs at least:
*   Android 9 or newer.
*   Apple iOS 15 or newer.
*   Your own Webcam, Headset and Laptop/PC.
*   Your own separate and private working area with a comfortable table and chair.

**Benefits** Competitive Salary **Who We Are** PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

Player Support Advocate - 20 Freelancer needed

Join Forbes’ 2024 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position. **Job Opportunities**

*   Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
*   Inbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)
*   Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products

**Must-have Qualifications**

*   A minimum of two years relevant work experience.
*   {OR} A minimum of two years post-secondary education
*   Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

**Training starts: May or June 2025Schedule: This is a full time position. Most schedules will include a combination of weekdays, one weekend day, and evening hours after completion of training.Work From Home Office Requirements**

*   Designated workspace free from noise and other distractions
*   High-speed internet at your expense unless otherwise required by law
*   Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
*   All Progressive hardware you receive needs to be connected to a surge protector

**Compensation**

*   $21.00 or $22.00 per hour depending on the role you are selected for
*   Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance
*   An additional 10% when you work evening or weekend hours
*   Performance-based rewards
*   Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role

**Benefits**

*   401(k) with dollar-for-dollar company match up to 6%
*   Medical, dental & vision, including free preventative care
*   Wellness & mental health programs
*   Health care flexible spending accounts, health savings accounts, & life insurance
*   Paid time off, including volunteer time off
*   Paid & unpaid sick leave where applicable, as well as short & long-term disability
*   Parental & family leave; military leave & pay
*   Diverse, inclusive & welcoming culture with Employee Resource Groups
*   Career development & tuition assistance

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

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