Technical Support Specialist

About Our Client

Our client is a fast-growing NYC-based FinTech SaaS company on a mission to build technology that will help America’s financial institutions and their communities thrive. Think Shopify, but purpose-built for community banks and credit unions. Their modern banking software helps level the playing field for smaller banks and credit unions by enabling them to grow digitally.

Their deposit origination platform is widely considered best-in-class in the industry, showing clear and material performance beyond any of their competitors.

About The Role

Be the primary point of contact for the hiring company's customers. Your primary responsibilities will include addressing customer inquiries, resolving complex technical issues, and ensuring a positive customer experience. You will work closely with other team members and departments to provide timely and accurate solutions.

This Technical Support Specialist role is a great opportunity to come in early and make a large impact at the company. The role provides the basis for many growth opportunities within the company, such as potential moves into software engineering.

About You:

• You have a passion for learning and developing.
• You are energized by solving complex problems.
• You communicate effectively both internally and externally.
• You have a strong sense of urgency.
• You are customer obsessed!

They Are Looking For:

• 2+ years of technical support experience
• Experience performing bug/incident investigation and impact/root cause analysis using relational database technologies such as PostgreSQL
• Ability to write basic SQL e.g. insert, update
• Excellent verbal and written communication skills, both internal and client-facing
• Experience using browser console technologies such as Chrome dev tools
• A true problem solver that uses broad thinking to strategically develop solutions
• Ability to learn and understand complex software tools
• Familiarity with Zendesk

What The Company Offers:

• Competitive salary ranging from $90,000 to $110,000 depending on overall experience and level.
• Equity
• 100% covered medical, dental and vision insurance for employees
• Unlimited PTO
• Remote setup allowance of $400
• Creative and fun team-building events (improv, chocolate and wine tasting, happy hours)
• Mental health and wellness programs
• Remote office work only
• And more!