Account Manager

N.Rich is a leading ABM go-to-market platform in Europe serving enterprise and mid-sized B2B companies. 👋🏻 We’ve been recognized in the 2023 Gartner® Magic Quadrant™ for Account-Based Marketing Platforms report and we’re the only provider Headquartered in Europe.

Customers use N.Rich to reach their revenue goals by discovering and engaging with enterprise buyers over long sales cycles. N.Rich combines intent data, predictive analytics and strong advertising capabilities with an easy-to-use platform.

N.Rich is well-positioned for hypergrowth during the next few years following the surge of demand in intent data, account-based marketing, and transformative go-to-market strategies, so it’s perfect timing for joining our team.

🧑‍🚀About the Role

This isn’t typical account management—at N.Rich, we take a consultative, revenue-first approach. You’ll act as a trusted advisor, ensuring customers see real business impact while identifying opportunities for growth. We go beyond renewals, proactively aligning with customer strategy to drive expansion and long-term success. If you thrive in a fast-paced, strategic role where relationships and revenue go hand in hand, this is for you. 🚀

💪What you'll be doing

As an Account Manager at N.Rich, you’ll own the renewal process for a portfolio of customers, ensuring retention and identifying opportunities for expansion. You’ll work closely with our Customer Success and Sales teams to reduce churn risk, drive revenue growth, and build long-term customer relationships.

Key responsibilities:

• Renewals & Retention – Manage and execute the subscription renewal process, ensuring on-time and successful customer renewals.
• Expansion & Upsell – Proactively uncover and execute expansion opportunities within your customer portfolio.
• Customer Strategy – Understand customers’ business objectives and how our product gets them there, positioning N.Rich as a strategic partner rather than just a vendor.
• Relationship Management – Build and maintain strong, trust-based relationships with key stakeholders, including C-level executives (CRO, CMO, CEO) at SMB and mid-market companies.
• Collaboration – Work cross-functionally with Customer Success and Sales teams to optimize customer engagement and secure long-term success.
• Contract Execution – Manage commercial agreements, amendments, and necessary documentation for renewals and expansions.

✍️Qualifications

• Experience – Minimum 2 years in SaaS account management or renewals within a value-based B2B SaaS sales environment. This is mandatory.
• Sales & Customer Lifecycle Understanding – Strong grasp of the end-to-end sales cycle and customer lifecycle, ensuring strategic engagement at every stage.
• Ownership & Autonomy – We don’t micromanage at N.Rich—be prepared to assume ownership, take initiative, and thrive in a dynamic startup environment.
• Stakeholder Engagement – Skilled at engaging decision-makers and key stakeholders, building lasting relationships with C-level executives (CRO, CMO, CEO) in SMB and Mid-Market companies.
• Sales & Negotiation Skills – Confident and comfortable in negotiating renewals, upsells, and expansions, positioning N.Rich as a valuable partner.
• Structured & Data-Driven Mindset – Ability to analyze account health, track performance, and make data-backed decisions to drive retention and growth.

🎬Our Culture

💙Remote-first: We believe that talent knows no borders and can be found in every corner of the globe. Flexibility is at the heart of who we are—remote work isn’t just something we do, it’s part of our DNA. We care about the work-life balance and flexible schedules needed to manage both personal and professional responsibilities.

💜Future-proof: We know that to thrive in a fast-changing world, our culture must be bold, innovative, and resilient. We embrace a fearless, forward-thinking approach to problem-solving. Take risks, experiment, and push the limits of what’s possible to shape the future of our industry.

❤️Humble and Ambitious: We pride ourselves on being a blend of both that drives everything we do. While we set ambitious goals that keep us motivated and energized, we know that big goals alone don’t guarantee success. It’s not just about where we want to go, but how we get there. And the key to that "how" is our people and our culture.

🤸‍♀️What’s in for you?

We offer a flexible remote working environment that helps us to keep the work-life balance.

You’ll be joining a leading European ABM platform and will be playing an important role in moving the ABM industry forward.

We prefer a contracting model of collaboration.

🚀Ready to dive into the exciting world of ABM and make a real impact? Join us!