Customer service specialist

🔹 Customer Service Specialist – Join MLS🔹

📍 Location: Remote | 💼 Part-time (25-30 hours/week)

Martin Language School, a start-up provider of personalised online language courses, is seeking a Customer Service Specialist to support our students and tutors in our rapidly growing business. This role is ideal for an organized and proactive individual with strong communication skills and flexible working patterns.

Key Responsibilities:

✔ Provide personalised support to prospective and enrolled students, ensuring a seamless learning experience

✔ Recruit, coordinate, and manage a team of language tutors, upholding quality standards

✔ Oversee the entire course cycle, from enrolment to final evaluation

✔ Manage administrative processes, including student payments and tutor fee coordination

✔ Support the social media manager, aligning communication strategies with the school’s objectives

Required Qualifications:

🔹 Fluent in English and Italian (C1 or higher)

🔹 Strong organizational and communication skills

🔹 Proficiency in Microsoft Office (Excel, PowerPoint, Word, etc.)

🔹 Ability to multitask and work independently in a dynamic environment

🔹 Requires flexible working patterns

Benefits:

✅ National Minimum Wage (£15,873/year pro rata)

✅ Flexible working patterns

✅Performance bonuses

✅ Contribute to the growth of an innovative and fast-growing online education platform

📩 Interested? Apply now and be part of our team!

Email: info@martinlanguageschool.com