Customer Support Agent

🚀Join Our Team as a Customer Support Agent in the thriving iGaming Industry!

This position is available for remote work in Croatia, Serbia, Bulgaria, or Bosnia & Herzegovina.

🧩Who we are?

At Ludicrum, we're passionate about delivering personalized solutions for businesses. We offer 24/7 customer support, digital marketing to boost revenue, financial insights for growth, and expert product development tailored to clients' needs. Coming from varied backgrounds, our team is resourceful and resilient, united by a common mission to excel in our industry.

🥜 In a nutshell

The Customer Support Agent serves as the primary point of contact for our players and is fundamental to our operations. This role involves assisting players via chat regarding the activities we provide. The representative is responsible for addressing inquiries, resolving issues, and handling complaints. Additionally, they will collaborate with other departments to ensure our players receive comprehensive support.

🎯 The responsibilities & the impact YOU will have:

• Respond to customer inquiries, issues, and complaints in a timely and professional manner
• Provide accurate and efficient resolutions to customer concerns
• Keep detailed records of customer interactions and transactions
• Stay up-to-date with new procedures and promotions on our internal communication platform
• Coordinate with other departments as needed to address customer needs
• Identify trends in customer issues and suggest improvements to management

⚡ All you need is…

• Strong attention to detail
• Ability to remain calm and professional under pressure
• Empathy and understanding toward customer needs
• Willingness to learn and adapt to changing circumstances
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Strong problem-solving and critical-thinking abilities
• Ability to work in a fast-paced environment and multitask effectively
• Fluent in English, both verbal and written
• High school diploma or equivalent
• 1 year of experience in customer service or related fields such as sales
• Familiarity with customer service software and tools

🌟 Why You’ll Love Working Here:

• Flexible and Remote Working: Work from anywhere, supporting your work-life balance.
• Competitive Compensation: A salary tailored to your experience, alongside comprehensive benefits.
• Career Growth: We’re committed to your development, offering training and advancement opportunities.
• Performance Bonuses: Earn bonuses based on company and personal performance.
• Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.
• Vacation Days: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.
• Special Birthday Perk: Take your birthday off after a year of employment to celebrate!

We are not just offering a job; we offer the chance to be part of something bigger. Apply today! Submit your resume in English and join us in creating unforgettable experiences. We can’t wait to hear from you!