Remote Customer Support Manager

Job Description We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Support Manager. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships. Responsibilities

• Customer Support:
• Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.
• Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.
• Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.
• Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.
• Account Receivables and Collections:
• Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.
• Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process.
• Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships.
• Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.
• Relationship Management:
• Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.
• Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions.
• Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Previous experience in customer support or a related field is highly desirable.
• Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.
• Excellent problem-solving and decision-making abilities, with a keen attention to detail.
• Proficiency in using customer support software and tools.
• Familiarity with accounting principles and practices is a plus.
• Ability to work independently and in a team-oriented environment.
• Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.