Operations Leader

Company Overview:

Join the vibrant team at hellotax, a friendly and creative SaaS company revolutionizing VAT management. With a diverse set of employees, hellotax is recognized as a top workplace, offering a dynamic environment where innovation thrives.

Position Overview:

As Operations Leader, you will play a pivotal role in coordinating the OPS Team. You will be responsible for providing our core services to our customers, leading a team of tax advisors/accountants located in the different european countries.

Your Goals:

• Set, monitor and improve SLAs and KPIs for the team and service providers.
• Keep clients’ jobs on track and monitored for every country and globally.
• Reduce the manual tasks and working times required to complete every job. Especially focusing on filings and other repeated tasks like registration procedures and common tax letters.
• Reduce the administrative work of accountants.

Responsibilities:

• Ensure all VAT registrations and filings are carried on in an appropriate, cost-effective way
• Improve and work on automation of operational management systems, processes and best practices
• Help the organization’s processes remain legally compliant by spotting legal changes to apply to processes.
• Formulate strategic and operational objectives
• Perform quality controls and monitor production KPIs
• Find ways to increase the quality of customer consultation
• Ensure relationship with Tax Officers
• Manage and support Operations Team Members
• Enable Service in our Service Countries for EU and non-EU based clients.
• Engage with Product Management to convey new legal requirements to be developed so that the tool is up to date for registrations, filings and tax letters.
• Approve that the tool generates legally accurate calculations, reports and returns permanently.
• Manage Registrations to grant Clients optimising lead times and company and client workloads.
• Manage the different Filings, optimising the company’s workload, data accuracy, and liability while respecting the legal deadlines, forms and procedures.
• Manage Tax Letters for clients to maintain their compliance during the full VATnr lifecycle.

Requirements:

• Ability to think strategically and to lead
• Strong client-facing and communication, conflict resolution skills
• Outstanding organisational skills
• Advanced troubleshooting and multi-tasking skills
• Proven work experience as an operations manager or similar role
• Finance background, within taxes or accounting
• Knowledge of organizational effectiveness and operations management
• Excellent communication and organisational skills
• Leadership ability
• Willing to work remotely as a freelancer

Languages:

English: Fluent (Business Level) Required for internal communication, documentation, and interaction with international clients and partners.

Work Schedule and Compensation:

- Full-time position, Flexible Schedule

• We aim to offer a competitive compensation aligned with market expectations and our company's compensation strategy. We are prepared to adjust the offered salary within the provided range based on the candidate's experience, industry expertise, and the specific demands of the role.

• Join hellotax and embark on an exciting journey where your skills and passion for customer care will make a meaningful impact on our clients' success. Apply now to become part of our dynamic team!