Senior Business Analyst

We're working with an end-user organisation that is undergoing significant business transformation, leveraging Microsoft Dynamics 365 Customer Engagement to optimise its operations. This is an exciting opportunity to join a company at the forefront of its industry, with Dynamics 365 playing a pivotal role in driving customer engagement, service delivery, and operational workflows. The Role

• Lead business analysis activities for D365 CE change and improvement projects
• Gather and analyse requirements from stakeholders across the business
• Produce comprehensive user stories, functional specifications, and process documentation
• Map current and future state processes using tools like Visio or Miro
• Collaborate with project managers, developers, testers, and business users
• Support configuration, testing, UAT, and implementation activities
• Define workflows, business rules, integrations, and system behaviours
• Translate business needs into practical D365 CE solutions

What You'll Need

• Proven experience as a D365 CE Business Analyst or Functional Consultant
• Strong understanding of D365 CE / CRM modules such as Sales Hub and Customer Service
• Excellent requirements gathering, stakeholder management, and process mapping skills
• Ability to write clear user stories, acceptance criteria, and functional documentation
• Familiarity with system integrations, data flows, and third-party platforms
• Experience with tools like Azure DevOps, Jira, Confluence, Visio, or Miro

What's On Offer

• Opportunity to lead impactful business transformation projects
• Fully remote role for UK-based candidates
• Work within a fast-paced, process-led environment
• Contribute to significant organisational success

Apply via Haystack today!