Customer Service Specialist

Job Title: Customer Service Specialist

Location: Remote

Job Type: Full Time

Position Summary:

We’re seeking a motivated and detail-oriented Customer Service Specialist to join our team. In this role, you will be the first point of contact for our customers, delivering exceptional service and ensuring customer satisfaction through timely and effective communication.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media channels in a professional and timely manner.
• Provide accurate information about products, services, and policies.
• Resolve customer issues efficiently and escalate complex matters to appropriate teams as needed.
• Maintain detailed and accurate records of customer interactions using [CRM/software tools].
• Identify and report recurring customer issues to improve processes and service quality.
• Assist with order processing, returns, or account management tasks.
• Stay updated on company policies, promotions, and product updates to provide the most accurate assistance.

Requirements:

• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Empathy, patience, and a customer-first mindset.
• Familiarity with CRM systems, ticketing tools, or other customer service platforms is a plus.
• Ability to work flexible shifts, including evenings, weekends, or holidays, as needed.

Benefits:

• Competitive salary and potential performance-based bonuses.
• Comprehensive benefits package (health, dental, vision, etc.).
• Paid time off and holiday pay.
• Opportunities for growth and professional development.
• A supportive and collaborative team environment.

How to Apply:

Submit Resume to Contact@Elva.Live. Please write the position you are applying for in the title of the e-mail.