Account Manager

Role: Account Manager

Location: Headley, Birmingham, UK (Remote - must be UK based)

Scheduled Weekly Hours: 37.5

Worker Type: Full-time

Number of Openings Available: 1

About the role

The Account Manager is responsible for selling our Software, Hardware and Services and reports to the Commercial Director. The Account Manager will ensure all agreed sales targets are met or exceeded in their allocated accounts. The Account Manager is responsible for fostering and developing strong relationships with current customer accounts within a designated portfolio. The Account Manager's key aim is to drive back to base sales within these accounts via a sales-through-service approach to maximise sales revenues from existing accounts while minimising attrition.

The Account Manager will focus on providing a consultative approach to customers by proactively managing their portfolio of accounts to offer a market-leading service while maximising sale opportunities.

The Account manager will liaise with internal teams (including Marketing, Support, Sales and R&D) to improve the customer experience journey with CRB throughout their life CRB.

Job responsibilities:

• Maintain an in-depth knowledge of the Company's product portfolio and awareness of competitor products and services
• Maintain and develop the utopia grid of products for all customer accounts within the portfolio
• Develop and maintain account plans for each customer to offer a consultative approach to maximise new business sales opportunities and minimise attrition
• Meet/exceed sales targets focused on base opportunities within designated accounts from both provided and sourced leads
• Meet/exceed attrition targets
• Maintaining an awareness of industry trends and updating team and management accordingly
• Adhere to the company sales guidelines and standard operating procedures (SOPs). This includes maintaining and developing the Company's CRM database following company standards and developing accurate, high quality and professional sales documentation and correspondence templates
• Assist with devising and implementing lead generation activities while liaising with the wider team and marketing as and when required
• Qualify, develop and manage a lead through to sales conversion, whether sourced or provided by Companies
• Respond to and follow up all sales enquiries using appropriate methods as per the SOP
• Develop and maintain a sales pipeline of sufficient size to achieve agreed sales targets
• Ensure all monthly sales targets (KPIs) set by management and agreed on in advance are met or exceeded
• Identifying the needs and wants of a potential customer
• Presenting the Company solution without misrepresentation
• Demonstrating software solutions and associated products in person or over an Internet Video Call
• Handling objections from potential sales opportunities
• Preparing and presenting quotations/proposals to sales opportunities
• Preparation of bids/tenders
• Negotiating and closing sales
• Fulfilling reporting requirements to the Commercial Director according to the deadlines set for the Department
• Maximise profit on all potential sales opportunities
• Provide excellent customer service to clients over the phone or in person
• Attend training to develop relevant knowledge, techniques and skills
• Establish and maintain strategic relationships, alliances and networks within the industry (or any other vertical market) as well as with other key stakeholders to generate sales leads
• Attend industry trade shows as directed by the management team from time to time
• Participate in team meetings
• Perform any other duties related to the promotion, sales, and delivery of the products or related third-party products as directed by the management team from time to time

Job qualifications:

• Experience selling software solutions within Public Sector & Education
• Hold a degree or relevant qualification is desirable
• Proven record in selling business application software
• Relevant professional sales training and experience
• A good degree of computer literacy and technical competency.

Your personal characteristics will include:

• High degree of self-motivation
• Energy and enthusiasm
• Honesty and integrity
• Strong customer service mindset
• Goal orientation
• Professionalism and persistence with ability to overcome obstacles and setbacks
• Strong negotiation skills and ability to close sales
• Excellent written, verbal and presentation communications skills
• The ability to build and foster business relationships
• Good understanding of technology and how it is applied in business
• Demonstrable evidence of organising customer accounts and projection implementation.              

About CRB Cunninghams:

CRB Cunninghams is a UK provider of cashless catering, pre-order app, identity management, online payment and nutritional analysis solutions, with a national service and support team. Our education solutions are used in over 3,000 schools across the UK, helping them run efficient and effective meal and nutritional programs. We provide a cashless solution to aid in paying for school meals, helping reduce the use of cash and the associated issues.

Our mission is to help our schools throughout the UK become cashless and benefit from the numerous effects this brings, such as reduced debt, food waste reduction and free school meal anonymity, to name just a few.

Find out more about CRB Cunninghams: http://www.crbcunninghams.co.ukMore about Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Food service, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognised by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.