Don't Annoy Your Garbage Collection Team!
Working in customer service often means encountering unreasonable customers who refuse to accept they might be wrong. In today's story, a customer’s irritating attitude leads to him missing out on significant savings.
The Call That Changed Everything
The narrator, a 25-year-old female customer service rep for a non-profit garbage disposal unit, enjoys her job, which allows her to help customers save money and improve their experience. However, one irate customer is about to change that.
Customer: "Hi, you didn’t empty my bin yesterday."
This was a common complaint, especially during the busy summer months. After checking the records, she informs him that his bin was emptied the previous week and is not scheduled for pickup this week.
Customer: "No. You collect EVERY week, but you didn’t collect it this week."
Despite the rep’s attempts to explain the bi-weekly collection schedule, the customer stubbornly insists he pays for weekly service.
A Missed Opportunity for Savings
After a frustrating exchange, the customer abruptly hangs up, declaring he doesn't want to discuss it anymore. As the rep processes the call, she recalls something the customer said: he composts his food waste, which means he could qualify for a lower garbage fee of about 70 euros/year.
However, since he refused to engage in a conversation about his garbage service, she decides not to inform him of the potential savings.
Me: “70 euros might not be a lot, but I get immense satisfaction thinking about this guy literally putting it in the trash.”
Reactions from Reddit
The story sparked laughter and agreement from Reddit users, with many emphasizing the importance of treating service workers with respect.
Don’t annoy your garbage collection team—they might just decide to let you miss out on valuable savings!
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