Transforming Customer Service in Boerne: Innovations and Key Team Roles Revealed

In the City of Boerne, blending 21st-century technology with a personal touch is more than just a goal—it's a core aspect of community life. The city is committed to a hands-on approach to service, focusing on relationship building alongside streamlined efficiency.

Driving Development and Conservation

Key team members in the Planning Department, Liz Huvalla and Ryan Bass, are pivotal in enhancing development and conservation efforts. Huvalla, recently promoted to development coordinator, plays a vital role in improving development services by acting as a single point of contact for applicants, which enhances application tracking and decreases processing times.

“I am excited about the opportunity to better serve my community by fostering meaningful relationships,” Huvalla stated. Her passion for community engagement stems from her active involvement in local initiatives.

Bass, as the environmental program manager, focuses on conservation issues, including providing land use best practices and leading critical environmental initiatives. His achievements include:

• Adoption of the Water Conservation Plan with new rebates
• Removal of 200 tires from Boerne City Lake
• Collaboration with local environmental groups and neighboring cities

Embracing Technology

The implementation of MyGovOnline permitting software is a significant step towards enhancing efficiency and communication between staff and residents. Set to launch later this year, this software is designed to:

• Provide a mobile-friendly platform for better interaction
• Manage applications for various permits through a specialized module
• Improve resubmittal tracking for smoother application reviews

With these advancements, Boerne aims to strengthen community ties and enhance sustainability efforts for the future.