Summary:
Ricky Kej criticized Air India for poor customer service during two recent flights.
He faced a 50-minute delay due to staff refusing to accept UPI payments for extra baggage.
Flight attendants on his Mumbai-San Francisco flight were inattentive to passenger calls.
Air India promised to investigate the incidents after Kej's complaints went viral.
Kej has a history of criticizing Air India for downgrades from business to economy class.
Ricky Kej's Outrage Over Air India's Customer Service Issues
Ricky Kej, the Grammy-winning musician, has recently raised serious concerns regarding Air India's customer service following two frustrating incidents during his travels. On September 14, while flying from Delhi to Bengaluru, and again on September 20, from Mumbai to San Francisco, Kej took to social media to express his dissatisfaction.
Incident 1: The Extra Baggage Hassle
During his first flight, Kej faced trouble at the check-in counter when the ground staff refused to accept UPI payments for his extra baggage, leading to a 50-minute delay. He mentioned four staff members—Devika, Ravi Kumar, Mukeeta, and Neha—who were unhelpful in resolving the issue.
“They told me I need to go to a counter which was quite a walk away just to pay,” Kej explained. Despite his request for a wireless payment machine at the check-in counter, the staff remained uncooperative. After much insistence, the staff finally agreed to accept his payment, but only after significant delays.
Incident 2: Lack of Attention Onboard
On his flight from Mumbai to San Francisco, Kej observed that the flight attendants were inattentive and did not respond to a passenger's repeated calls for service. He described this as a sign of complete apathy from the airline's staff, stating that the issue might be systemic and take years to rectify.
“All 3 flight attendants did not care about passengers,” he noted, highlighting the lack of professionalism displayed by the staff.
Air India's Response
Kej stated he would continue flying with Air India unless major safety issues arose. Following the backlash on social media, Air India publicly apologized to him and promised to investigate the matter thoroughly:
“Dear Sir, we sincerely regret the inconvenience experienced during your travel. We are thoroughly investigating the issue and will take appropriate action.”
Kej's previous criticisms of Air India included complaints about being downgraded from business to economy class without explanation, showing a pattern of customer service issues that he believes need urgent attention.
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