Beware of Phishing Emails: How to Spot Scams Masquerading as Trusted Businesses

Scammers are targeting email inboxes in a sophisticated phishing scheme that impersonates multiple businesses. These emails appear authentic, featuring logos, graphics, and footers designed to mimic communications from well-known companies. However, they are fraudulent and are common tactics used by scammers to steal your personal information.

How the Scam Works

You receive an email that seems to be from a verified business, claiming that you have an unauthorized transaction. To resolve this, the email instructs you to contact the respective business’ customer service team using a fake number or email. The email may also prompt you to review and sign a document, without stating what the document is for or why you need to sign it.

In reality, the email is a trap designed to get you to click on suspicious links or to call bogus customer service numbers, aiming to steal your personal or financial information.

Tips to Avoid Scams

Common phishing attempts can take many forms, as scammers exploit people’s trust in well-known brands. Receiving an email about an unauthorized payment can cause panic. Here are some key suggestions to protect yourself online:

• Don’t click, download, or open anything from the email. Phishing emails often contain bad links and attachments intended to access your personal information or install malware on your devices.
• Verify the claims in the email on your own. If you receive a suspicious email regarding unauthorized payments, check the claims independently. Do not use any links or contact details provided in the email. Instead, go directly to your financial institution's website.
• Never give out your personal information. Reputable companies, like PayPal, will never ask for sensitive information via email, text, or phone. Be cautious if you are prompted to provide personal details.
• Get a second opinion. If you're unsure about the email’s validity, consult a friend, family member, or your local Better Business Bureau (BBB) for advice. You can also check the BBB Scam Tracker to see if others have reported similar emails.
• Report and flag emails. Report any phishing emails to the security team by forwarding them to phishing@paypal.com and delete them. You can also flag suspicious emails directly to your email provider.

For more information and to learn how to protect yourself, search for “BBB 10 Steps to Avoid Scams.” If you encounter a scam, report it to the BBB’s Scam Tracker and the FTC. Your experience might help protect others from falling victim to similar scams.

*Jan Diaz is the President/CEO of the Better Business Bureau serving Northern Indiana, covering 23 counties. Contact the BBB at 800-552-4631 or visit www.bbb.org.