Customer Success Manager

Job Description

WorkCompass is hiring a Customer Success Manager to join our team and work directly with our COO to implement and execute the processes that will ensure our customers have a great experience using our software and renew their subscriptions.

This role is very hands-on and carries a renewal revenue target. It is a great opportunity for someone who is ambitious, has the work ethic to match and wants to join a small team to build a significant business. The successful candidate will own the customer relationship and have a huge impact on the overall business. This is an opportunity to shape our future.

Responsibilities;

• Engage directly with customers to provide technical product support.
• Onboard new customers by configuring the application based on their needs, adding their data and training their users.
• Manage the renewal process with existing customers.
• Build a Customer Success Team as the number of users grows. You will start with 1 direct report. 
• Identify customers who may not be succeeding and work with them to understand their challenges, improve their experience and retain their business.
• Conduct Quarterly Business Reviews with strategic customers.
• Evaluate and create new training materials.
• Run Master Class workshops.
• Create new feature announcements.
• Identify opportunities to optimize the application and work directly with the product development team to create and test new features.
• Develop and implement new practices, processes and tools.
• Manage the product development pathway along with the CTO.

Qualifications & Experience;

• Bachelors Degree.
• 3 years experience in a similar role.
• Highly organized and able to multi-task.
• Self-driven and proactive.
• Excellent communication and interpersonal skills.
• High computer literacy and ability to learn new software.
• Experience in document creation.
• Experience using a CRM system. Experience using Hubspot is a plus.
• Patient and active listener.

About WorkCompass

WorkCompass provides enterprise software for organizations to manage their talent through agile goal setting and ongoing performance check-ins. It is pioneering the application of management science via artificial intelligence in human organizations. CIO Review has recognized WorkCompass as one of the “20 Most Promising HR Technologies " and Silicon Review as one of the “50 Smartest Companies.”