Customer Service & Bookings Administrator

Applications to: christo@wigwamholidays.com

Location: Remote, but can travel to Edinburgh

Employment Type: Full-Time

About the role:

We are looking for an enthusiastic and detail-oriented individual to join our team as a Customer Service Assistant and Bookings Administrator. 

The day to day of this role will be speaking with customers and franchisees on the phone and by email. You will be handling incoming enquiries and working with the account management team to deliver the franchise services.

If you enjoy helping people and thrive in an dynamic environment, this role could be perfect for you.

About Us:

Wigwam Holidays Ltd is a leading provider of unique glamping experiences across the UK. We offer high-quality, affordable holidays in beautiful rural locations, allowing our guests to connect with nature without compromising on comfort. We are a dynamic company that prides itself on delivering exceptional customer experiences.

Key Responsibilities:

Customer Service:

- Act as the first point of contact for customer enquiries via phone, email, and chat.

- Assist customers with booking-related queries, providing accurate information about our services and availability.

- Address customer complaints and concerns professionally and escalate issues when necessary.

- Maintain a positive and friendly demeanor, ensuring every customer interaction is a great experience.

Booking System Administration:

- Manage and maintain the online booking system to ensure accurate availability and smooth operation.

- Update schedules, service offerings, and customer information within the system.

- Troubleshoot booking issues, collaborating with your team when technical problems arise.

- Handle refunds, declined cards, and cancellations.

Requirements:

- Previous experience in customer service or administrative roles.

- Strong communication skills, both written and verbal.

- Strong computer literacy and comfortable with video calls.

- Excellent organisational skills and attention to detail.

- Ability to multitask and work under pressure in a fast-paced environment.

Nice to Haves:

- Experience in hospitality, healthcare, or a similar industry.

- Familiarity with online booking platforms and managing customer databases.

Why Join Us?

- Competitive Salary

- Fully remote

- Professional development opportunities into account management

- 35 days of holiday per year.

- Supportive team environment.

- Training provided to help you excel in your role.

- An apple computer provided for work purposes.

If you are passionate about providing great customer service and have a knack for keeping things organised, we’d love to hear from you!