Customer Success Executive (B2B)

About VirtualSpeech

VirtualSpeech is an award-winning immersive learning platform, revolutionising how we learn by leveraging AI and virtual reality (VR) to provide practical learning on-demand. Our catalogue of courses focuses on soft skills including communication, public speaking, job interviews, sales, and leadership.

We’ve helped over 500,000 people worldwide to improve their skills and confidence so they can excel in their workplace. Clients include Deutsche Telekom, Vodafone, PwC, Imperial College Business School, and Warwick Business School.

We have a market-leading product, globally recognised customers, and the best team of people! 🌟

Role Overview

We are looking for a friendly, customer-centric Customer Success Executive to help us deliver world-class service for our clients across the world.

You’ll be responsible for developing customer relationships and ensuring customers are using VirtualSpeech in the most effective way to successfully reach their goals.

Excellent interpersonal skills are essential, as you’ll be the main point of contact for your clients across Enterprise and Higher Education.

Our customers are our priority and you will have a direct impact from day one! 

Role description

• Respond to inbound queries or direct them to the appropriate team, and become proficient in FAQs
• Facilitate demos and onboarding to ensure a seamless customer experience from the first interaction with us
• Respond to all customer queries in a timely manner, ensuring you uphold our company values in every interaction
• Build excellent relationships with clients and stakeholders at all levels
• Create customer success strategies for a range of clients, including identifying and measuring KPIs
• Ensure customers are receiving maximum product and service value and provide recommendations where appropriate
• Identify development opportunities and corresponding stakeholders to actively engage in becoming advocates for VirtualSpeech
• Identify and pursue any value-adding and upselling opportunities
• Aid with the development and improvement of the product by gathering customer feedback
• Maintain best-in-class customer service, going above and beyond to ensure customer satisfaction and retention.

What we’re looking for:

• At least one year of experience in a customer-facing role with a proven track record of delighting customers
• A real ‘people person’ - you will have excellent interpersonal skills (both written and verbal)
• Customer-centric attitude with proven ability to go above and beyond
• An ability to build and maintain trust and strong relationships
• Excellent time-management and organisation skills
• Experience working in tech, edtech, education, L&D, or XR
• A strong interest in technology
• A self-starter who is motivated to make an impact straightaway
• A team player with experience working remotely and with remote teams

Benefits:

• Salary: £30,000 + Commission
• Flexible working hours
• Holiday: 28 days (incl. UK Bank Holidays)
• 4 wellbeing days per year
• Pension scheme
• Full access to VirtualSpeech training and an additional £500 learning budget
• Fully remote working. You can live and work anywhere in the UK. You will be required to meet with customers as needed.

We are an equal opportunity employer, and we’re committed to building a diverse, inclusive workplace. All applicants will be considered for employment based on merit and without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.