Customer Success Manager

Virtual Science AI is empowering life science teams to improve patient outcomes.

We are working with world-leading pharmaceutical organisations to help teams engage with healthcare stakeholders and to gain faster insights that support with bringing the best solutions to patients.

We have strong momentum with our next-generation, advisory panel and insight management platform solutions being adopted by most of the top pharmaceutical companies and numerous biotech’s.

Headquartered in London and with operations in Europe, North America, Latin America and Asia. Virtual Science AI creates cutting-edge software as a service (SaaS) and Artificial Intelligence (AI) solutions for the life science sector.

This is a great opportunity to join a driven team that is passionate about delivering satisfied client deliveries that make a meaningful difference to our life science client's work and patient outcomes.

Project Manager

As the project manager you will manage high profile projects end-end working with world-leading pharmaceutical company stakeholders to deliver insights that bring about significant client value.

Responsibilities:

Deliver successful advisory panel platform services with AI analytics and medical intelligence platform solution.

· Lead project kick-off meetings and client status meetings

· Build and communicate delivery plans with clients on how we will deliver

· Establish regular touch points with clients and meet regularly i.e. weekly to advance deliveries and hold quarterly updates on the progress of the partnerships

· Align and configure the platform to scientific areas of interest. Capturing and sharing requirements with internal teams for platform configurations.

· Run training sessions for the advisory engagement platform with scientific experts or patient advisors.

· Provide pharma user training sessions for the use of the insight analytic platform

· Strong team player to work within driven and dynamic operational team

· Provide NPS surveys at the end of each activity or quarter to participants and work on feedback to resolve/improve/accelerate what is going well

· Work with the client to unify broad data sets in the platform

· Roll out the analytics platform to wider team members to increase usage and value

Requirements:

• A strong drive and passion to work in life sciences and health tech
• An ability to remain strong to the course of timelines and delivery plans
• Great at muti-tasking and manage/balance conflicting workloads
• Engaging communication skills
• Exposure to analytics technologies and SaaS environment
• Ability to train people to use technology
• A quick learner and thrives off increased accountability
• Bachelor’s degree preferred but not required
• Track record of managing complex projects
• Good communication skills, including strong listening skills and presenting skills
• Fluency in English
• (Plus) Pharmaceutical industry knowledge