Customer Success Manager

Customer Success Manager OpportunityJoin a Mission-Driven, Well-Funded Medtech and Life Sciences Startup Arm of a Public Company

Are you ready to use your healthcare expertise and customer success skills to make a real impact? This role offers the chance to work closely with healthcare providers, ensuring they gain the full value of cutting-edge technology.

Why This Role?Mission-Driven Work: Support providers and organizations in delivering better patient outcomes with groundbreaking healthcare solutions.

Fully Remote Flexibility: Enjoy the agility of a startup paired with the stability of a public company, offering comprehensive benefits and remote work options.

Client-Centric Impact: Build meaningful, long-term relationships with clients, proactively addressing challenges and ensuring their success with the platform.

Role Overview

As a Customer Success Manager, you’ll work closely with healthcare clients to ensure they achieve their goals while maximizing the value of innovative healthcare technology. You’ll serve as a trusted partner to clients, delivering insights, solving challenges, and driving adoption. This role requires a blend of relationship management, analytical skills, and industry expertise to enhance client satisfaction, retention, and growth.

This position is ideal for professionals with healthcare experience and a background in startups, bringing empathy, curiosity, and problem-solving capabilities to the forefront.

What You’ll Do:

• Build and maintain strong relationships with clients, understanding their unique needs and workflows.
• Analyze customer health metrics to identify trends, mitigate churn risks, and proactively address roadblocks to adoption.
• Deliver personalized onboarding experiences and ongoing training to support successful implementation.
• Act as the voice of the customer internally, collaborating with product and development teams to improve usability and performance.
• Develop strategies to maximize customer satisfaction and retention, identifying upselling opportunities where appropriate.
• Handle sensitive customer interactions, including delivering challenging feedback or news, while maintaining trust and rapport.

What You’ll Bring:

• Healthcare Expertise: In-depth knowledge of healthcare systems, personas, and government programs, with a focus on empathy for patient care and provider needs.
• Startup Experience: Proven ability to navigate the fast-paced demands of a startup environment.
• Relationship Management Skills: A history of building trust with clients, balancing technical problem-solving with excellent interpersonal communication.
• Analytical Insight: Ability to leverage customer data to identify trends and create actionable recommendations.
• Proactive Mindset: Anticipating client needs and addressing challenges before they escalate.

Join us in reshaping healthcare delivery with cutting-edge technology. Twelve10 has been exclusively retained by a leading Private Equity investor to build this go-to-market team—apply now and help redefine the future of healthcare.