SODA has partnered with a leading digital marketplace that seamlessly connects vendors and customers. Our client's innovative platform revolutionises business interactions, offering solutions for sales, marketing, and customer loyalty programs. They are now seeking a dynamic and experienced Head of Customer Service to oversee all aspects of customer support, ensuring efficient resolution of both B2C (Business-to-Consumer) and B2B (Business-to-Business) customer issues within established Service Level Agreements (SLAs). This role involves managing a small localised team that works closely with an outsourced service desk, improving customer support methods, and reporting on performance. The Head of Customer Service reports directly to the Head of Operations. **Responsibilities**

*   Team Management: Supervise and allocate resources for a local customer service team, coordinating with the outsourced service desk.
*   Customer Support Operations: Manage B2C/B2B support, resolve escalated issues, and escalate critical ones.
*   Performance Reporting: Collect data, create performance reports, and provide feedback to the Head of Operations.
*   Continuous Improvement: Enhance support methods, develop training programs, and implement best practices.
*   Customer Experience Management: Ensure quality interactions, analyze feedback, and improve customer satisfaction.
*   Collaboration and Communication: Collaborate with other departments and maintain stakeholder communication.

**Who We Are Looking For**

*   Previous experience with an online food delivery service.
*   Experience working within the start-up space (desirable).

**The Role**

*   Fully remote.
*   Up to GBP 40 000, along with a bonus and benefits, including sports event tickets.

Head of Customer Service

My Nerdy Teacher is looking for a driven Customer Support Specialist to ensure our customers have an exceptional experience with our platform.

**About My Nerdy Teacher**

We are a fast-growing brand that offers high-quality educational tools and digital resources to teachers and parents across English-speaking countries. Our platform is designed to enhance teaching and learning, and we take pride in supporting educators and parents by providing user-friendly, engaging content that meets the needs of today’s classrooms and home-learning environments.

**What You'll Do:**

*   Respond promptly to customer inquiries through our CRM (email and chat - no phone support).
*   Assist customers with account management, product navigation, and technical issues.
*   Resolve customer complaints and issues in a friendly and efficient manner.
*   Escalate complex issues to the appropriate team members when necessary and follow up to ensure resolution.
*   Help create and update FAQs, support guides, and other resources to improve customer self-service.
*   Collaborate with internal teams (product, marketing, etc.) to relay user feedback and suggest improvements.
*   Stay up-to-date on product updates and new products offered by My Nerdy Teacher to effectively assist customers.

**What We're Looking For:**

﻿The ideal candidate is customer-focused, empathetic, and a great communicator, with experience managing support teams and an understanding of the educational space.

_Must-haves_

*   2+ years of experience in a customer support role, preferably in e-commerce.
*   Fluent in English (native or bilingual proficiency) with excellent written and verbal communication skills.
*   Ability to work effectively in a remote team environment and manage time efficiently.
*   Strong problem-solving skills and the ability to troubleshoot technical issues.
*   Highly organized with excellent attention to detail and follow-through on resolving issues.

_Nice-to-haves_

*   Experience working with e-commerce platforms like Shopify, understanding product navigation, order management, and payment issues.
*   Experience working with a CRM tool for ticket management (Reamaze, Gorgias, Zendesk, etc).

**Why Join Us?**

*   Fully remote position with flexible hours.
*   Competitive salary package designed to reward top talent.
*   Extra paid vacation days each year.
*   Opportunities for career development and professional growth.

Customer Support Specialist (Fully Remote | Flexible Hours)

**Social Discovery Group** (SDG) is a global technology company that builds apps at the intersection of dating, social, and entertainment. The company's portfolio includes 70 social discovery platforms with a focus on AI, game mechanics, and video streaming. We actively support and invest in social discovery startups worldwide through our CVC fund. More than 500 million people in 150 countries enjoy our products, and we strive to have ten times as many. **SDG invests** in social discovery technology startups around the world. **Our Investments** include **Open AI, Patreon, Flo, RAW, EVA AI, Clubhouse, Magnet, Woebot, Flure, Astry, Coursera, Academia, Harbour, Space, Auto1, DocSend, AppAnnie, Rapyd, Boom Supersonic, Trading, View, K-Health and many others.** We solve the problem of loneliness, isolation, and disconnection with the help of digital reality. Our **digital nomad team of more than 1200 professionals** works all over the world.  Together, we are solving the prevalent problem of loneliness and shaping Social Life 3.0 — a new digital reality where people will be able to fulfil their needs for communication and attention from other people and artificial life forms. Our teams of digital nomads live and work remotely from **Cyprus, Malta, the USA, Thailand, Indonesia, Hong Kong, Japan, Australia, Poland, Israel, Turkey, Latvia and many others.**

We are looking for a **Customer Support Agent** to join us in the day shift from 9am-6pm GMT+3 with Fridays and Saturdays as days off.

**Are you the perfect candidate? Check here!**

*   You are **fluent in English** (**Japanese, Spanish, Chinese)** would be considered a benefit)
*   You have experience working with international customers
*   You have fast typing skills in English
*   You are a quick learner and you can absorb large volumes of information
*   You can psychologically analyze people and be sensitive to their emotions
*   You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
*   You can come up with and provide professional solutions to complicated cases
*   You are stress resistant, energetic and never hesitant to show initiative
*   You have a ‘can-do’ attitude and you believe that ‘everything is possible’
*   You can provide an outstanding quality service

**So what is this role all about?**

*   Consulting our customers on all raised questions related to our websites
*   Working timely, speedily and effectively with customer requests
*   Resolving all customer issues with the goal of customer retention
*   Promoting our websites to the customers upon opportunity
*   Maintaining a high level of service quality

**What do we offer:**

*   **REMOTE OPPORTUNITY** to work full time;
*   **Vacation** 28 calendar days per year;
*   **7 wellness days per year** (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
*   **Bonuses up to $5000** for recommending successful applicants for positions in the company;
*   Full payment for **professional training, international conferences and meetings;**
*   Corporate discount for **English lessons;**
*   ​**Health benefits.** If you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee, according to the paychecks. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
*   ​**Workplace organization.** The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
*   **Internal gamified gratitude system:** receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc. 

**Sounds good? Join us now!**

Customer Support Agent

**Job Description** ABOUT THIS JOB This is a junior role within a global client support team which will offer a lot of exposure, potential growth and will provide opportunities to learn from senior NielsenIQ leaders. In this role, you will provide direct support to NielsenIQs biggest clients by resolving their queries via a modern client service platform as well as provide direct support to NielsenIQ Global Client Services team on global KPIs. **Responsibilities**

*   Provide Customers with outstanding service and support day-to-day questions
*   Play a connector and enabler role to ensure resolution of received queries
*   Creating and delivering high quality KPI reports, and materials based on NielsenIQ data to support the Global Client Services team in their conversations with global clients
*   Cooperate and communicate with various local and regional teams (i.e. Operations, Local Client Delivery, Commercial, Product Leadership) to complete assigned tasks
*   Collecting information from local teams and creating presentations on NielsenIQ product enhancements
*   Using Microsoft suite, Excel and PowerBI regularly.
*   Extracting data from internal databases and embedding the data in client ready format
*   Plan and execute regular personal workload and meet aligned timelines
*   Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues
*   Creating good content material for senior stakeholders
*   Supporting the Global Client Services team with ad-hoc deliveries
*   Communicating with both local and global teams to complete tasks

**a Little Bit About You** You have a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset, and a focus on self-development. **Qualifications**

*   Graduate or part-time Student of Technical University Degree is a plus.
*   Fluency in spoken and written English is required.
*   Experience and knowledge of Microsoft Excel is required.
*   Experience with Microsoft package - PowerPoint, Word is required.
*   Attention to detail and interest in working in a data-driven environment.
*   Ability to work well within a team, as well as independently.
*   Strong analytical, problem solving and communication skills.
*   Experience with Microsoft Power BI is a plus but not required.

Additional Information **Our Benefits**

*   Flexible working environment
*   Volunteer time off
*   LinkedIn Learning
*   Employee-Assistance-Program (EAP)

**About NIQ** NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on:LinkedIn|Instagram|Twitter|Facebook **Our commitment to Diversity, Equity, and Inclusion** NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:https://nielseniq.com/global/en/news-center/diversity-inclusion

Customer Service Executive

**\*This role is open to anyone residing in Ireland or UK. Please note this role will be working 11am to 7pm Monday to Friday to support our North American client base\***

As a Customer Support Specialist, you would be a key contributor. The ideal candidate is an experienced support representative, who demonstrates ownership and seeks opportunities to drive overall customer satisfaction. To be successful in this role, you would need to complete technical troubleshooting related to our software platform, navigate business customer cases, and collaborate effectively with teammates and customer contacts.

In this role, you would also have close ties with our Product and Technology teams as you work to coordinate the resolution of customer issues, and occasionally share product/feature enhancement ideas from customers. You would also work closely with our Customer Success and Professional Services teams as needed.

You should apply for this role if you are energized by the prospect of working with customers on a daily basis and helping our customers succeed with our products and services.

**Primary Duties and Responsibilities:**

*   Provide prompt and courteous service to VelocityEHS customers via cases and calls in order to ensure Service Level Agreements (SLAs) are upheld.
*   Research and discuss topics with internal experts and/or use our internal Support knowledge base.
*   Apply critical thinking and problem-solving skills to troubleshoot customer issues within our software.
*   Replicate and document software bugs in a thorough manner for escalation to Product/R&D teams.
*   Successfully navigate customer interactions via cases, calls and scheduled screensharing meetings.
*   Continually improve knowledge of VelocityEHS' suite of products and apply that knowledge to solve customer inquiries.
*   Proactive communication and follow-up on customer issues, including those that may require escalation to other internal teams for resolution.
*   Ensure that customer cases are updated, resolved and documented accurately and in a timely manner.
*   Contribute internal content to the Support Knowledge Base.
*   Submit documentation and customer training requests to other teams.
*   Build and strengthen relationships across teams, including Product, Development, Customer Success and Professional Services teams.
*   Drive customer satisfaction by removing obstacles and facilitating their use of our solutions.

**Minimum Skills and Qualifications:**

*   Bachelor's degree
*   4+ years’ experience in Customer Support for B2B software
*   Experience troubleshooting and resolving technical issues
*   Experience interacting with business customers
*   Excellent communication skills, written and verbal
*   Effective collaboration within and across teams
*   Effective team player, quick learner, and self-motivated
*   Experience effectively prioritizing daily responsibilities
*   Proven commitment to deliver outstanding customer support
*   Must be comfortable working 40 hours/week in front of a computer and on the phone
*   Must be able to cover an 8-hour shift, Monday - Friday (during Central or Eastern business hours)

**Preferred Skills and Qualifications@**

*   Experience supporting global customers
*   Experience using case management and ticketing systems (Salesforce, Jira, etc.)
*   Experience with technical documentation (internal or external)
*   Knowledge of Environmental Health & Safety and/or Sustainability (EHS) industry is a plus
*   Knowledge of Environmental, Social & Governance (ESG) industry is a plus

**Who is VelocityEHS?**

VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. More than 10 million people rely on our innovative on-demand (cloud-computing technology) safety and compliance management solutions to do their jobs safely and protect the environment.

Our customers include the world’s most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we’ve worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company, and offer each and every employee the opportunity to grow and reach their full potential.

**What are the benefits and perks of working at VelocityEHS?**

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can review all our perks and benefits by visiting our career page!

*   Generous time off programs
*   Medical insurance, retirement (with employer match), and parental leave plans for all family types
*   Job shadowing programs and one-on-one coaching opportunities
*   Tuition reimbursement for continuing education, advanced degrees, and certifications
*   Remote-first and flexible work schedule to fit your family’s needs
*   Monthly stipend to make your home office more comfortable, productive, and successful
*   Corporate wellness and personalized preventative mental health care programs

We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting hrpolicy@ehs.com

_Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunter and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS._

_By applying to this role, you are agreeing to our Privacy Policy - https://www.ehs.com/privacy/_

Customer Support Specialist

**Location**: Poland (Fully Remote) Are you tech-savvy with a keen interest in enhancing customer experiences? As a Customer Support Representative with our team, not only will you be at the forefront of providing superior support, but you will also be immersed in a culture dedicated to growth, learning, and advancement. Key Responsibilities:

*   Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements
*   Leverage knowledge base to efficiently address common customer queries
*   Identify and escalate technical issues, prioritizing customer satisfaction
*   Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue
*   Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed

What We're Looking For:

*   Solid written and spoken English
*   2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution
*   Commitment to a 40-hour workweek, beginning at 6pm Central European Time
*   Genuine enthusiasm for delivering unparalleled customer service
*   An independent spirit thriving in a remote, dynamic setting
*   Sharp analytical and critical thinking abilities
*   Adaptability, coupled with a receptivity to feedback
*   Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus

Why You'll Love Working With Us:

*   Attractive compensation with structured pay reviews every six months
*   Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles
*   A culture that values internal growth and promotion
*   A vibrant, collaborative, and innovative working atmosphere
*   Respect for your time with a swift and transparent interview process

How to Apply: If this role resonates with you and you meet our criteria, we'd love to get to know you better. Submit your resume, and should your profile align with our needs, we'll reach out promptly. Come and be a part of our journey in reshaping customer support standards. Your dedication and expertise will be central to our mission of offering world-class service. _Motion is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings._ **Helpful Links:** Motion Culture: https://motionapp.notion.site/Motion-Company-Culture-21bd766b1f864764b0db2fa72529b182 Motion in the Press: https://techcrunch.com/2022/09/19/2393012/ https://www.usemotion.com

Head of Customer Service

Job Description

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Trinnovo Group | B Corp™

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