Customer Service Agent

Customer Service Agent (6 Months Contract) - German or Spanish SpeakersRemote or London/hybrid

The Juice Plus+ Company is multimillion dollar competitor in the health and wellness industry, using a unique combination of direct sales and e-commerce to market our plant-based nutritional products in pursuit of our mission to "Inspire Healthy Living Around the World."

The role of Customer Service Agent, is to provide dedicated support to our Juice Plus+ Partner & Customer community primarily via email. The goal is to provide specific short-term assistance, to handle a specific back log following a major digital transformation.

Following appropriate training, you will quickly become competent in answering queries providing cross-regional support on Partner & Customer issues. This role is key to supporting the continued growth of the business in a period of large change.

Your day to day

• Provide timely, personalised, and professional email responses to Partners & Customers across a range of queries.
• Demonstrate strong written communication skills to deliver clear, empathetic, and actionable information
• Efficiently process a high volume of customer emails while maintaining a high level of quality and attention to detail
• Prioritise urgent concerns ensuring prompt resolution of critical issues and that priority matters are escalated to Team Lead / Supervisor asap
• Develop expertise on common (IT) challenges and product-related technical problems
• Create detailed case notes and maintain comprehensive records of email interactions
• Continuously seek opportunities to enhance the email Partner & Customer experience, especially during periods of high demand
• Assist as needed with phone enquiries in a timely and informative manner, seeking support/advice when required
• Provide feedback on system improvements, self-service tools, and knowledge base content to address root causes

You will bring

• Good standard of education
• Fluent in German or Spanish, & English with excellent written communication skills
• Experience providing exceptional customer service
• Strong critical thinking, and problem-solving skills
• Ability to learn quickly, work under pressure, and prioritise

This is a 6month contract role with an immediate start.