Customer Service Representative

Customer Service Representative (part-time, 20 hours per week)

• fully remote
• Monday-Friday 5pm-9pm EST

$21-22 per hour W2

3+ months; temp to perm role

• Answer customer service correspondences, including letters, internet e-mails, chat, and/or social media comments. Field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels.
• Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions.
• Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals.
• Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills.
• Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand.

Preferred Experience:

• 1 - 3 years of retail customer service or call center experience
• Recent college graduate will work for this role; not degree focused
• Customer Service, Phone, Retail, Social Media