Technical Business Analyst - ServiceNow

Work from Home anywhere in Australia. Must be residing in AustraliaDuration: 12 MonthsRequirements

• At least 8 years Technical Business Analyst as ServiceNow experience with proven experience of requirement gathering
• Highly developed stakeholder engagement and management skills with the ability to build strong relationships with both internal and external stakeholders
• Demonstrated ability to consult, negotiate and influence a broad cross-section of stakeholders to achieve outcomes.
• Strong ability to converse with both end-users and IT employees at all levels of the organization.
• Experience in analyzing, isolating and interpreting business needs and designing appropriate technical or business solutions.
• Experience in development of project artifacts and documents, such as, but not limited to, business requirements specifications, technical specifications, test case.
• Demonstrated knowledge and/or experience in business and technology integration for ICT led projects.
• Well-developed understanding of the application of change management processes and the impact of change on individuals and work groups within commercially driven client focused organizations.
• Contributing to the continuous improvement of quality processes, products and services, as identified through facilitating review, product analysis, client survey analysis and other research and benchmarking activities, which help establish requirements for the implementation of changes.

Accountabilities

• Conduct Analysis of available information and data to draw conclusions and develop options.
• Develop High Level reports that facilitate the consideration of key issues, options and enable decision-making.
• Assist with the development of business requirements specifications for this project, ensuring traceability of requirements throughout the project lifecycle.
• Liaise with other teams to validate requirements and assumptions and provide an enterprise-wide perspective.
• Assist with stakeholder engagement, assessment and the development of a stakeholder matrix, and ongoing stakeholder management.
• Interpret business and user requirements and research possible application of the information systems solution to optimize local and enterprise-wide business outputs.
• Develop and maintain strong business relationships by communicating, consulting, and negotiating with clients and other key stakeholders to ensure the achievement of your project's outcomes.
• Proactively promote an effective working culture by capturing and sharing knowledge and supporting common expectations.
• Establish and maintain strong and positive relationships with internal and external stakeholders including cross-agency representatives, consultants, and contractors, to ensure project success.
• Regularly communicate and report with the project leadership and other stakeholders as per schedule or as required.
• Expected from the role – Detailed Process Mapping and Design, with technical business requirements specification, Functional and Non-functional Specification, Acceptance/Evaluation Criteria and User Acceptance Test Cases
• Preferable - certification for Certified Application Developer (CAD), Certified Implementation Specialist (CIS)

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.__We are also committed to make reasonable adjustments to support candidates, so they can perform at their best throughout the recruitment process.