Customer Support Specialist (APAC)

Teamworks, the Operating System for Sports™, powers more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. With 400 exceptional employees located in ten different countries, Teamworks’ software solutions drive the operations of the most recognizable sports properties in the world. We are looking for responsive, detail-oriented, and cooperative Customer Support Specialist to make an exceptional impact on customer satisfaction by solving time-sensitive, business-critical challenges. This role is an excellent opportunity for the right candidate to help pioneer the next frontier in sports and contribute to the continued rapid scaling of the fastest-growing company in sports tech. Responsibilities

• Become deeply knowledgeable about the entire Teamworks product suite and the technologies used to troubleshoot and prioritize issues.
• Understand customers' challenges and needs to troubleshoot and solve complex problems in a prompt, friendly, and efficient manner.
• Manage a queue of cases, prioritizing issues based on severity and customer impact to ensure timely resolutions.
• Fulfill technical requests (e.g. form conversions, ticket submission, data uploads, account configuration, etc.).
• Handle sensitive information and enforce data security measures to protect all information.
• Coordinate with internal stakeholders to ensure products are continuously improving and customer needs are met.
• Provide information to the development team to assist in creating back-end tools and solutions that enhance the Teamworks suite of products.
• Deliver exceptional service to both internal and external customers, ensuring a positive and consistent experience across all interactions.

Required Qualifications

• Hands-on experience using one or more Teamworks products as an athlete, coach, administrator, or team staff member OR 2+ years of experience supporting a sports industry SaaS solution.
• Ability and willingness to work on a shift schedule, including mornings, nights, and weekends.
• Experience with Salesforce, Zendesk, JIRA (or other ticketing support systems), and G-Suite.
• Bachelor’s degree.

Desired Traits

• Able to analyze and solve problems with urgency and to completion.
• Approaches tasks thoroughly, ensuring no detail is overlooked and all work is completed to the highest standards following established guidelines.
• Friendly and responsive to others’ needs and concerns; relationship-focused with a “how can I help you” attitude.
• Able to work accurately within established guidelines; relishes handling multiple details quickly, correctly, and efficiently.
• Ambition to master this role as a jumping-off point for a career at Teamworks.
• Thrive in a fast-paced environment, communicating with clarity to ensure tasks and expectations are well understood by all involved.
• Actively seek improvement, both in personal development and in refining systems and processes within the team.
• Excellent verbal and written communication skills.
• Aligned with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism.

What Teamworks Offers

• A role in shaping the future of sports and a career that grows as the company grows.
• An exceptional culture of high achievement and teamwork.
• Supportive and humble colleagues who are some of the top problem solvers and innovators in the game.
• Financial security through competitive compensation and incentives.
• Learning & Development opportunities via courses, conferences, and more.
• Company equity.
• 100% remote work.

Founded in 2006, Teamworks started out as a messaging platform supporting collegiate football teams. Since then, we have raised three institutional rounds of funding totaling over $50M, and our B2B SaaS product offerings have grown to solve complex operational workflows involving communications, scheduling, data collection, rules compliance, and other issues specific to elite athletics. In addition to providing the premier operations platform serving the sports industry, we’ve also built or acquired the top solutions for athlete Academic success (Teamworks Academics), Name, Image, and Likeness (INFLCR), and sports performance and nutrition (Notemeal). Our product suite continues to grow, and we are the preeminent tech provider serving top-tier athletic organizations. Our offices in Durham, NC, Birmingham, AL, and Boston, MA are open for work, collaboration and optional team-building events – but we have team members who live in Alaska, Florida, New York, and everywhere in between. Attendance is 100% optional, even for team members who live right down the road. Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email people@teamworks.com_._ To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamwork employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes. The Pay Range For This Role Is 55,000 - 75,000 AUD per year(Remote)