Key Account Manager - API

Key Account Manager (API) , Central & Eastern Europe

TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.

Today, TBO’s product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.

TBO’s approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBO’s travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.

Key Expectations:

• The role is responsible for handling the most important strategic Partners.
• These accounts make up the highest percentage of Sales and must build and maintain a strong relationship with the client.
• They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed.
• The Senior Manager Strategic Partners will also bring in new business from existing clients or contacts and will develop new relationships with potential clients.

Responsibilities:Business development

• Define strategy in collaboration with Regional Manager in acquiring and onboarding strategic Customers in Central & Eastern Europe that use API technology
• Represent TBO in regional Trade shows to build brand awareness
• Active promotion of TBO brand in Poland via social media etc.

Account Management

• Onboarding and implementation of API Customer in close cooperation with cross functional Teams in HO
• Set a further strategy with API Customers to grow YOY to achieve the Target.
• Track Customers technical performance daily in BI Power and coordinate with API support to resolve the issues
• Ensure product is on shelf by performing regular mapping check.
• Work closely with the Technical Account manager to optimize the connectivity of API Customers.
• Anticipating key account changes and improvements.
• Managing communications between key Customers and internal teams.
• Negotiating with the client and establishing a timeline of performance.
• Working with internal teams and team members from other departments dedicated to the same.
• Customers account to ensure the highest quality of service and inventory are being delivered and all client needs met.
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
• Meeting all client needs and deliverables according to proposed timelines.
• Analyzing client data to find opportunities and issues.

Do you have what it takes (Must Haves)

• Previous Experience of min 5 years handling clients in a similar environment.
• Tech Savvy and Number oriented.

Why Check-In to This Role

• Global Role, not just marginal impact. High visibility work areas which are mission critical with immediate impact on business.
• Close working with senior leadership.
• Potential to learn and grow at rapid pace.
• Once -in-a-career time opportunity to deploy cutting edge processes from grounds-up.
• Strong conceptual exposure, where you would be challenged for concepts, strategy, innovation, and end user business results.
• Above assures 3X years of experience for every year of time spent with us, when compared to not just your peers, but also those who are few years senior.