Head of Customer Onboarding

Sumsub is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. Sumsub has over 2,500 clients across the fintech, crypto, transportation, trading and gaming industries including Bitpanda, Wirex, Avis, Bybit, Huobi, Kaizen Gaming, and TransferGo. Now we are looking for a Head of Customer Onboarding who will create a new onboarding flow for our clients and partners. What You Will Be Doing

• Building a team and all processes from scratch.
• Partnering with the Sales and CSM teams to improve our client’s onboarding flow.
• For biggest clients: developing an understanding of the client’s needs and designing customised solutions and trainings that meet their requirements.
• Preparing and delivering online product demonstrations emphasising complicated technical sides of the solution.
• Creating webinars and video-instructions to introduce Sumsub transaction monitoring/fraud-prevention products and solutions to prospects and clients.
• Creating engaging content, addressing all skill levels, and facilitating online/offline training for high profile participants worldwide.

About You

• Prior relevant experience in the Fintech, Payment solutions and other industries in relation to anti-fraud, transactions and risk management principles and practices.
• Demonstrated track record in L&D.
• Extensive experience in team management, including coaching and mentoring
• Solid planning and organisational skills with the ability to prioritise work and work towards a deadline.
• Excellent project management skills, with a proactive and resourceful approach to driving projects forward.
• Strong analytical capabilities to establish measurable objectives.
• Excellent communication, interpersonal and presentation skills, with the ability to communicate clearly and confidently across different channels and build lasting relationships with internal and external stakeholders.
• Proactive approach and ability to thrive in a fast-paced working environment.
• Prior experience with budget management is essential.

What We Offer

• Competitive compensation in compliance with your professional expertise.
• Working with a product that matters. Our technology helps to protect millions of users and lots of online services worldwide.
• An international project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• Remote first company – work from anywhere in the world.
• Paid vacation and sick leave.

Sounds like a great opportunity for your career development? Then go ahead and apply! We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.