Customer Service Representative

10:30 am to 7 pm Monday through Friday shiftWhat you will do -

• Under minimal supervision the Customer Service Representative is expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.
• Answers incoming requests through a multichannel system which include but are not limited to order entry, order status and trouble shooting of products.
• Follow standardized process to ensure 100% quality for all orders.
• Accountable for all record-keeping as appropriate and in accordance with Stryker specifications.
• Understands, interprets and explains detailed information of printed material and processes.
• Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
• Maintain continual positive attitude, builds relationships and fosters teamwork.
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
• Flexibility in responding to new and rapidly changing situations and environment.
• Demonstrates an understanding of how decisions impact customers and markets.
• Participates in the creation and continuous improvement of standardized work.
• Serve as Subject Matter Expert Among Peers.

What We Need -Required -

• 2+ years of customer or account management experience
• High School Diploma or equivalent
• Computer skills and know-how to navigate between different systems
• Must have the ability to work flexible hours, as needed to support the business needs.
• Demonstrated phone skills; ability to maintain composure in stressful situations
• Demonstrated problem solving and communication skills

Preferred -

• Demonstrated computer skills (e.g. ERP systems, Customer Relationship Management (CRM) system, SAP, Genesys, Excel and Word.)

$20.08 – $32.87 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors. Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.