Customer Service Representative (Remote)

Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint (currently at 18 stores, with plans to hit 45+ by 2025). Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry! Job Overview Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience. We’re seeking energetic, positive-minded technicians who embrace challenges with enthusiasm and prioritize guest satisfaction above all else. Benefits

• Competitive Base Pay: $15/hr
• Paid Time Off (Sick & Vacation)
• Annual Paid Holidays (6)
• Medical, Dental & Vision Insurance
• 401(k) w/ 4% Matching
• Employee Referral Program
• Fully Remote Opportunity
• This position is available in the following states:
• Arizona
• Florida
• Indiana
• Michigan
• Minnesota
• Nebraska
• Nevada
• North Carolina
• South Carolina
• Texas

Responsibilities

• Engage with customers, documenting and providing advice on customer needs using our established workflow. Coordinate and dispatch work orders to stores as needed.
• Advise on services, parts, and maintenance packages that align with customer needs and preferences.
• Address customer inquiries regarding service outcomes, providing detailed explanations and recommendations to maximize customer satisfaction.
• Educate customers on potential cost-saving opportunities, warranty protections, and maintenance plans to enhance their vehicle's performance and longevity.
• Manage and maintain accurate records of customer interactions, sales activities, and service appointments using our CRM system.
• Communicate updates to customers regarding changes in service timelines and vehicle readiness.
• Never miss an opportunity to help customers

Qualifications

• Proven experience in sales or customer service, preferably within the automotive industry.
• Strong communication skills with the ability to engage confidently and persuasively with customers.
• Demonstrated ability to work independently in a fast-paced environment while delivering exceptional customer service.
• Knowledge of automotive repair and maintenance services, including familiarity with service packages, parts, and warranty programs.
• Proficiency in CRM software and basic computer skills.
• Meet or exceed the National Average Typing speed, based on Words Per Minute of 40 or above
• Strong phone presence and experience handling dozens of calls per day
• Ability to multi-task, prioritize, and manage time effectively
• Excellent verbal and written communications skills

Ready to Elevate Your Career? If you’re interested in joining a supportive team that values your skills and dedication, we’d love to hear from you! Apply today to help us redefine automotive care.