Customer Experience Executive

This growing luxury homeware company are looking for a Customer Experience Executive to enhance customer satisfaction and provide administrative support across various departments of this growing boutique homeware company.

Key responsibilities:

• Ensure a positive customer experience across all touchpoints. You will be addressing customer enquiries, resolving issues, analysing feedback and working closely with various departments to improve service delivery.
• Handle customer enquiries via email, chat, phone and social media promptly and professionally. Resolve customer complaints and issues efficiently, ensuring a high level of satisfaction.
• Feedback analysis: Collect and analyse customer feedback to identify trends, insights and areas of improvement.
• Improve processes and collaborate with internal teams to improve the customer journey.
• Manage trade accounts: Provide exceptional customer service to our trade partners
• Product database: Creating product files suitable for distribution to the public and trade
• Collaborate with teams across the business including sales, marketing and product development tot ensure a cohesive and integrated customer experience.

What experience/skills do you need to have?

• Excellent verbal and written communication skills.
• Knowledge of Shopify B2B e-commerce platform or experience working with a similar e-commerce platform is essential.
• Ability to work independently, manage workload and collaborate effectively with team members.
• Proficiency in Microsoft Office Suite.
• Proficient in using CRM systems and customer service software.
• Empathy and a customer-centric mindset.
• Attention to detail and accuracy in data entry and record keeping.
• Strong problem-solving skills and the ability to adapt to changing priorities.
• Knowledge of retail sales principles and techniques.
• Experience working in a homeware/retail company would be preferable

This is an exciting opportunity in a growing company. There is lots of scope for this role to progress into a management role and for you to take on more responsibility as the company grows. The role is remote with occasional travel to London for meetings.

Apply now for more information!