Business Analyst

Do you love working with household-name clients, putting your technical mindset and client-facing skills to good use while implementing new and exciting technology? Do you thrive on the satisfaction of doing a great job for your clients?

As a Business Analyst at SGS&Co you will be working within the Client Facing Technologies team. Your focus will be to work with our clients to ensure their successful implementation and ongoing use of our configurable software-as-a-service technology platforms; acting as the central point of contact for requirements gathering, configuration, deployment and success management of technology solutions on their behalf.

About the role:

You be managing a portfolio of clients, working with them to gather requirements, conduct workshops, solve problems and match customer needs to system capabilities.

You will manage system configuration, testing and implementation of the chosen options, plan and oversee customer implementations to make sure they’re delivered on-time and achieve the desired benefits, and will also manage training, hypercare, and have involvement with ongoing system evolution to add new capabilities according to evolving client needs.

You will lead projects of a technical nature such as API/System integrations between customer systems and SGS&Co client facing technology products, using integration-platform-as-a-service (iPaaS) tools and scoping requirements for custom development where needed.

As client liaison, you will be working with our Development, Support and Infrastructure teams to ensure optimal service delivery and intervene in escalated issues to ensure continued client satisfaction

About you:

You will have prior experience liaising with external clients in a technology environment in a Business Analyst, Project- or Implementation Manager context, ideally with a background in deploying configurable Software-As-A-Service (SaaS) products.

You will be a great communicator and problem solver who is passionate about technology and able to work independently, liaising with internal and external teams to achieve optimal results. You will be able to manage varied responsibilities, from requirements analysis and system configuration to project management and training delivery. You will be a self-starter, pro-actively undertaking learning where required to ensure you are seen by our clients as a Subject Matter Expert who adds value to their organisation and relationship with SGS&Co.

What's in it for you?

Competitive

25 days annual leave (+ 8 public days)

Pension scheme

Private health insurance

Location:

This is a remote working role, however we're based in Boulogne-Billancourt, Paris and also in the UK in Hull just off the A63, only a 5 minute walk away from the city centre.

Who are we:

SGS & Co is a global brand impact group delivering speed and quality through innovation and insights to drive impact for our world class clients. We combine deep expertise in design, graphic services, production, technology, and process optimization with unmatched marketplace understanding, dynamic ideas, and client first customer service. We bring the world’s best brands to life and set them up for success in a modern world.

SGS & Co shifts brands to impact through the strength of our people. Our team of nearly 5,000 employees across 30+ countries work collaboratively to exceed client expectations today and anticipate how we’ll need to pivot together to win tomorrow. We take pride in our commitment to diversity, equity, and inclusion along with our ambition to lead the industry to a more sustainable future to drive positive impact for our clients, our people, and our planet.