Customer Support Representative

Why Join Us?

At Rentgrata, we are revolutionizing the PropTech & SaaS space, providing solutions that enhance renter experiences and empower property management teams. As a Customer Support Representative, you’ll play a crucial role in ensuring customer satisfaction, resolving technical issues, and supporting our Sales & Client (Customer) Success teams with ownership and management transitions.

If you’re customer-focused, tech-savvy, and love problem-solving, this is the perfect opportunity to join a fast-growing company with room for advancement.

What You’ll Do (Your Impact in This Role)Provide Outstanding Customer Support

• Respond to customer inquiries via phone, chat, and email with professionalism and empathy.
• Troubleshoot technical and account-related issues, escalating when necessary.
• Monitor and prioritize tickets in Zendesk, JIRA, and Slack to ensure timely resolution.

Reduce Customer Churn & Save Revenue

• Identify customers at risk of churning due to ownership or management changes.
• Research property transactions to track new ownership and re-establish relationships.
• Work closely with Sales & Customer Success teams to retain accounts and recover lost revenue.

Support Internal Teams (Sales & Customer Success)

• Process customer ownership & management changes with 100% accuracy.
• Provide real-time assistance to Sales & CS teams for customer requests and transitions.
• Maintain and update internal documentation in Notion to support team efficiency.

Improve Processes & Customer Experience

• Identify trends in customer pain points and propose solutions.
• Contribute to enhancing the knowledge base to reduce repetitive inquiries.
• Assist in workflow improvements to make support more efficient.

What You’ll Need to Succeed

• Customer-First Mentality – You’re friendly, empathetic, and patient.
• Tech-Savvy & Quick Learner – Comfortable with HubSpot, Zendesk, JIRA, Slack, Notion (or willing to learn fast).
• Strong Communication Skills – Ability to explain technical concepts in a simple, clear manner.
• Problem-Solving & Persistence – You find solutions, even in challenging situations.
• Attention to Detail – Accuracy is key when handling ownership transitions and escalations.
• Team PlayerMindset – Ability to work cross-functionally with multiple teams (Client Success, Sales, Accounting, Engineering, and Product).

Nice-to-Have Experience (But Not Required)

• Experience in SaaS or PropTech customer support
• Background in real estate, property management, or B2B customer service
• Prior experience tracking ownership changes or handling retention efforts

What We Offer

• Competitive Salary: $50K - $70K + benefits & performance-based bonuses
• 100% Remote: Work from anywhere within [time zones covered]
• Career Growth: Room for advancement into leadership or specialized roles
• Impactful Work: Help shape the customer experience at a growing PropTech company

How to Apply

If this sounds like the role for you, apply today! Send your resume and a quick note on why you’d be a great fit for our team. We can’t wait to meet you!