AD Energy is seeking a Technical Service Support Engineer on behalf of a global manufacturer in the photovoltaic industry! Our client offers their intelligent and smart solar solutions to the residential and commercial markets, the business continues to have a with a strong international presence and pushes towards further innovation, ensuring that they remain one of the world-wide suppliers of choice!

This position is a new role- an addition to the current international after sales service team across Europe. The key duties of this role will be:

*   To identify technical problems remotely and then provide relevant advice and solutions
*   You will also manage the technical service escalation queries and processes via online and system portals
*   You will become a vital member of the technical service team to ensure that technical customer service care is high quality for all local business partners and end customers

Candidates of interest must demonstrate:

*   A technical affinity for solar products and have worked in a service / after-sales technical support function with grid connected solar or energy products
*   You must speak fluent English

Key Responsibilities:

*   Be the first point of contact for solar pv clients and customers (end-users, installers, contractors, distributors, and wholesale partners) regarding product and technical matters
*   Attend to hotline, first-line help desk support queries
*   Receive and manage escalated technical error report and inquiries from hot desk (tier 1)
*   Work to find solutions for escalated technical error report
*   Process and monitor errors and inquiries in 2nd Level support capacity
*   Attend to direct higher-level technical and service- issue customer requests
*   Log any customer complaints and provide feedback and solutions
*   Work closely with R&D on more complex technical matters
*   Assist and help Tier 1 Engineers if required
*   Ensure client communication throughout case and inquiry process with all parties
*   Document all cases, inquires, developments, changes, and resolutions on the internal database
*   Conduct follow up duties with customers
*   Ensure and promote great after sales service and customer satisfaction
*   Be an advocate of the company growth plan and product profile

Key Skills & Experience:

*   Possess a technical degree in a related field such as power, renewables, solar, photovoltaics, electrical engineering
*   Experienced background or have completed a vocational training course in Electronics or Electrical Engineering, Grid Power, or Smart Energy Technologies, or Renewables
*   You must have a strong working knowledge of providing technical, after-sales, customer service support and guidance for solar electronic, solar technology, or pv kits
*   You must have experience and enjoy working with clients over the telephone on technical product issues within a help desk, call centre or technical hotline environment
*   Remote technical troubleshooting and ticketing experience
*   A keen interest in developing technologies within the solar pv sector, existing Solar knowledge is necessary
*   Have a communicative nature and fantastic interpersonal skills
*   Can work well in a team setting but also a proactive and independent person
*   Able to diligently communicate over emails and online chat
*   Possess a strong business and phone acumen
*   Highly proficient in all Microsoft Office package
*   Must be fluent in English
*   You are willing to learn and enthusiastic about taking on new challenges

Should you fulfil the essential criteria for this job and wish to be considered for this role, please submit your up-to-date CV and cover letter to: tom.monaco@energy-recruitment.com

Technical Service Engineer

**Company Description** When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For over 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 21,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. **Job Description** You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.   We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers. **Shift: 11:00 - 19:30 GMTShift pattern: Tues - Sat (Days off Sunday + Monday)Responsibilities:**

*   Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
*   Coordinate closely with Engineering and Product Management on all product issues & releases
*   Develop positive customer and cultural relations.
*   Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
*   Support other strategic initiatives as needed.

**QualificationsEssential:**

*   Bachelor’s degree or applicant with experience working in a customer support role.
*   Fluent spoken/written English.
*   Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
*   Excellent computer skills.
*   Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
*   A good understanding of Microsoft Office products.
*   Excellent planning and organisational skills.
*   Ability to work with sensitive and confidential material and possess excellent judgement.
*   Shift: 11:00 - 19:30 GMT; Shift pattern: Tues - Sat (Days off Sunday + Monday)

**Desirable:**

*   Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L.
*   Broad understanding of web technologies and Software as a Service (SaaS).

**Additional InformationTotal Rewards @ Turnitin** Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily — solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However, Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education, and thriving in an organization that is free of politics and full of humble, inclusive and collaborative teammates, the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. **Our Mission** is to ensure the integrity of global education and meaningfully improve learning outcomes. **Our Values** underpin everything we do.

*   **Customer Centric** \- We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
*   **Passion for Learning** \- We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
*   **Integrity** - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
*   **Action & Ownership** \- We have a bias toward action and empower teammates to make decisions.
*   **One Team** \- We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
*   **Global Mindset** - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

**Global Benefits**

*   Remote First Culture
*   Health Care Coverage\*
*   Education Reimbursement\*
*   Competitive Paid Time Off 
*   4 Self-Care Days per year
*   National Holidays\*
*   2 Founder Days + Juneteenth Observed
*   Paid Volunteer Time\*
*   Charitable contribution match\*
*   Monthly Wellness or Home Office Reimbursement/\*
*   Access to Modern Health (mental health platform)
*   Parental Leave\*
*   Retirement Plan with match/contribution\*

\* varies by country **Seeing Beyond the Job Ad** At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team! Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Technical Support Representative, Tier 1 (UK Remote)

This is a unique opportunity to demonstrate your experience and knowledge of hardware, Ubuntu and Open Source in general. Within this role you will be working with a dedicated set of enterprise customers that are adopting Ubuntu and Open Source on desktop. If you decide to join, you'll become a member of the team that provides exceptional technical support and engineering solutions to help customers with Ubuntu and rest of the Open Source. The role of a Dedicated Linux Desktop & Devices Support Engineer at Canonical You will be accountable for delivering an outstanding technical support experience on the full Desktop and Devices technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events. Location: Home-based This is an opportunity for an open source technologist who enjoys solving problems under pressure. What your day will look like Your day to day duties will include:

*   Apply your knowledge of Linux desktop, applications, authentication and security
*   Demonstrate your knowledge of TCP/IP and wired & wireless networking on Ubuntu Desktop and Ubuntu Server
*   Act as the technical authority and utilise your experience with popular open source software
*   Provide advice on deployed architecture, implementing solutions for complex problems
*   Debug Ubuntu Desktop issues and contribute code to help fix them
*   Communicate regularly with the customer team about ongoing issues

If you have a passion for the latest open source technologies, technical support, development, desktop technologies and networking, you will love the Desktop & Devices Support Engineer role at Canonical. What we are looking for in you

*   BA/BS degree in Computer Science or related technical field
*   Open source experience
*   Professional support experience with Linux desktop (preferably Ubuntu or other Debian-based distros)
*   Familiarity with PC and/or laptop hardware as well as SBCs e.g. Raspberry Pi
*   Familiarity with Debian or Snap packaging
*   Experience with GNOME, GTK, Python, or C
*   Experience with or willingness to learn new technologies, including Snaps, WSL and others
*   Must be able to speak English fluently
*   Excellent communication skills and extensive experience in customer-facing positions
*   High motivation, ability to multi-task and follow-up reliably on commitments
*   Ability to travel

What we offer you Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits below, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce. In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.

*   Fully remote working environment - we've been working remotely since 2004!
*   Personal learning and development budget of 2,000USD per annum
*   Annual compensation review
*   Recognition rewards
*   Annual holiday leave
*   Parental Leave
*   Employee Assistance Programme
*   Opportunity to travel to new locations to meet colleagues at 'sprints'
*   Priority Pass for travel and travel upgrades for long haul company events

**About Canonical** Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Dedicated Linux Desktop & Devices Support Engineer - Singapore

This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical. The role of a Linux Desktop & Devices Support Engineer at Canonical You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events. Location: Homebase / Remote Worldwide What your day will look like Your day to day duties will include:

*   Work from your remote home office and provide technical support for employees.
*   Be available to take ownership of new cases via telephone, email and web
*   Act as an internal customer advocate keeping them updated in a timely manner
*   Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
*   Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
*   Draft and distribute technical notices for internal and external communication.
*   Prioritise your work in order to accomplish the most important and urgent tasks first
*   Keep on learning as our products and services grow and evolve
*   Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
*   Maintain regular communication and information exchange with the rest of the team, locally and remotely
*   Identify and suggest any opportunities to provide a better service
*   Participate in a regular weekend working rotation.

What we are looking for in you

*   Bachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
*   Experience with system performance troubleshooting
*   Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
*   Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
*   Experience with Linux server administration
*   Programming fundamentals in any language (bash, python, Perl, Ruby, Javascript, C or C++, Go)
*   Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
*   Strong written and verbal English communication skills
*   Willingness to travel up to 4 times a year for internal events

**Additional Skills That You Might Also Bring**

*   Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
*   Experience with other open-source desktop technologies
*   Active contribution to open-source projects/forum/code
*   Experience with Linux Kernel

What we offer you Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits below, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce. In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.

*   Fully remote working environment - we've been working remotely since 2004!
*   Personal learning and development budget of 2,000USD per annum
*   Annual compensation review
*   Recognition rewards
*   Annual holiday leave
*   Parental Leave
*   Employee Assistance Programme
*   Opportunity to travel to new locations to meet colleagues at 'sprints'
*   Priority Pass for travel and travel upgrades for long haul company events

**About Canonical** Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Linux Desktop & Devices Support Engineer

Precision for Medicine is a Clinical Research Organization. Precision’s uniquely integrated offering enables the science of precision medicine by combining novel clinical trial designs, industry-leading operational and medical experts, advanced biomarker and data analytics solutions, and an unequivocal real passion for rare diseases and oncology, in addition to working across other therapeutic areas. As our company continues we grow we are seeking a Clinical Systems Administrator. The primary responsibility of the Clinical Systems Administrator is to provide business administration support for the Sponsor’s clinical systems, including but not limited to eTMF/CTMS, IRT and EDC systems (i.e., Veeva Clinical Vault and Medidata CTMS). **Essential functions of the job include but are not limited to:**

*   Responsible for User Access management for internal, sponsor and 3rd party access requests to the Clinical Systems and other business systems.
*   Manages the data entry into the Global Directory within Precisions Clinical System of all Sites, Institutions and update as required.
*   Manages the creation of studies, countries and sites within the Clinical System
*   Responsible for resolving help desk tickets assigned, either by answering questions, trouble shoot problems or identify system performance issues or deficiencies.
*   Perform Clinical System modifications and updates to picklists, field requirements
*   Manages the review of Clinical System processes and procedures
*   Supports with initiating the integrations between the Clinical system and Electronic Data Capture system
*   Performs archival steps within the Clinical System as the request was received.
*   Support the leads or manager in any ad-hoc tasks assigned

**The Ideal Candidate Will Have**

*   Degree, or equivalent experience ideally in a business, scientific or healthcare discipline
*   2 years’ clinical trial experience with 2 years of experience with Clinical Systems
*   Experience in clinical trial systems (e.g., CTMS, EDC, eTMF and RTMS) with detailed understanding of requirements gathering, documentation, configuration and integrations
*   Demonstrate skills in effective communication (written, oral, and presentation) to all levels including end-users, vendors, and Management Teams.
*   Possess the ability to effectively communicate business needs to IT technology partners.

**Skills**

*   Ability to resolve issues independently with good judgement to escalate appropriately.
*   Ability to learn new systems and integration requirements.
*   Strong interpersonal, verbal and written communication skills

We invite you to learn more about our growing organization serving our clients that are researching ground breaking cancer therapies. We strive to ensure employees feel appreciated for the contributions they make every single day. You will provide input and have your ideas valued and nurtured, impacting positive change for the company. Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice. Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. © 2020 Precision Medicine Group, LLC If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com. It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

Clinical Systems Administrator

**Company:**

*   Series-A funded scale-up FinTech business, taking the payments space by storm
*   Recognised and partnered with leading global financial institutions and major blue-chip ecommerce businesses
*   Enterprise clients are already entrusting these guys with their business! – It’s a great product
*   Start-up flipping into scale-up mode!

**Opportunity:**

This ambitious and secure FinTech are seeking a skilled Technical Support Lead to take ownership of their Global Support team.

From day 1 you’ll lead a small team of 2x UK-based Support Engineers, whilst also owning the off-shore support partner relationship.

Within the role you’ll focus on the following key areas:

*   Hands-on support (You’ll operate as an IC).
*   Team leading and mentorship.
*   Strategy and growth (You’ll be a BUILDER).
*   Documentation (Best practise creation).
*   Process & tech/ tool selection & implementation.

In summary, you’ll be a skilled hands-on leader, capable of building and leading a team, whilst creating scalable processes for customer/ technical support.

**Experience required:**

*   A proven background of working in a technical support role within a complex software environment (API-first) – Ideally focusing on bespoke-software integration and advanced troubleshooting.
*   Leadership experience and ideally exposure to managing an offshore support partner.
*   Understanding of web technologies (REST API’s).
*   SQL or NoSQL (Reporting & Investigation).
*   In-depth knowledge of the payments industry (In-particular card payments).

In additional to the above technical skills, you’ll be comfortable and confident working in a scale-up business. You’ll be eager to roll your sleeves up, taking a proactive approach to resolving customer challenges. You’ll flourish in an agile environment and you’ll be eager to take ownership of technical support for a fast-growing FinTech business – This could lead to swift career development.

**What’s on offer:**

*   A salary between £65,000-£75,000
*   Fully-remote working
*   Full benefits provided at request

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