**Company DescriptionAggies Recruitment Limited – Empowering Your Healthcare CareerAggies Recruitment Limited** is a dedicated healthcare staffing agency offering more than just job placements — we are your **career partner**. Alongside supplying skilled temporary staff to care homes, supported living services, and healthcare providers across the UK, we also provide **personalised support** to healthcare professionals navigating the job market.

Our specialist services include:

*   **Application Support** – We help candidates craft compelling CVs and supporting statements tailored to NHS and private sector roles.
*   **Interview Coaching** – Our tailored interview preparation ensures candidates feel confident, prepared, and aligned with employer expectations.
*   **Pre-Employment Checks Assistance** – We guide candidates through the complex process of DBS checks, reference collection, right-to-work documentation, and NMC compliance for international professionals.

Whether you're a newly qualified healthcare worker or an experienced professional seeking new opportunities, Aggies Recruitment Limited is here to guide you every step of the way — ensuring you're not just placed, but positioned for success.

**Role Description**

This is a volunteer remote role for an Application Support Specialist at Aggies Recruitment Limited. The Application Support Specialist will be responsible for providing technical support, troubleshooting application issues, utilizing analytical skills, and maintaining effective communication with users.

**Qualifications**

*   Application Support and Technical Support skills
*   Analytical Skills and Troubleshooting abilities
*   Strong Communication skills
*   Experience in customer service or help desk support
*   Knowledge of software applications and systems
*   Ability to work independently and remotely
*   Technical certifications are a plus
*   Bachelor's degree in Computer Science or related field

Application Support Specialist

**Training Developer AssistantWhy choose Tag?**

Tag has been the trusted production partner for brands worldwide for over 50 years, helping them achieve their business goals across borders and cultures. With 2,700 experts in 29 countries, we are a global team of collaborators, innovators, and motivators.

We pride ourselves on fostering inclusive, empowering environments where individuality is celebrated, and everyone feels safe and supported. By embracing diversity of thought, experience, and expertise, we maximize potential for both our people and clients.

As part of dentsu Group since June 2023, Tag combines its unparalleled expertise in delivering personalized, omnichannel content with dentsu’s innovation and technology infrastructure. Together, we solve clients’ toughest challenges, creating transformative solutions that drive marketing effectiveness and efficiency across the customer journey.

Tag respects individuality and the power of collaboration, turning big ideas into impactful results.

**The role**

The Training Developer Assistant supports the Training Developers in organizing and enhancing technology training and development materials for platform users. The assistant collaborates with product owners, Training Developers, and subject matter experts to gather necessary materials, update training documentation, and assist in delivering training sessions when needed. The role focuses on ensuring the smooth development and maintenance of training content, as well as providing logistical and administrative support for training activities.

**Responsibilities**

*   Assist in the creation and maintenance of e-learning modules, instructional videos, user manuals, quick reference guides, and other training materials.
*   Support the Training Developers in gathering training requirements and content from subject matter experts.
*   Update training materials to reflect software updates, policy changes, and new features.
*   Coordinate logistics for training sessions, including scheduling, invitations, and material distribution.
*   Assist in preparing and formatting training presentations and handouts.
*   Provide technical and administrative support during virtual and in-person training sessions.
*   Organize and maintain training documentation and archives.
*   Assist in responding to inquiries related to training content and access.
*   Support the development and maintenance of FAQs and knowledge base articles.

**Skills and Experience required**

*   1-3 years of experience in training content development or instructional support.
*   Associate’s degree in Business, Communications, Education, or a related field (or equivalent combination of education and experience).
*   Basic knowledge of instructional design principles and adult learning methodologies.
*   Strong attention to detail with excellent organizational and documentation skills.
*   Ability to create and edit training materials, including manuals, presentations, and e-learning content.
*   Experience with training users on proper use of software systems or standard operating procedures that include use of software
*   Experience using Digital Interact is a plus
*   Familiarity with learning management systems (LMS) and e-learning tools is a plus.
*   Strong technical writing and proofreading skills.
*   Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and basic graphic design software.
*   Ability to work collaboratively with trainers and subject matter experts.
*   Good verbal and written communication skills.
*   Ability to multitask and manage priorities in a fast-paced environment.

_As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate._

Training Developer assistant

**Systems Administrator (Student Information Systems) – Remote**

Are you an experienced technical administrator or developer with a passion for higher education systems and digital transformation? A leading UK-based university is embarking on a major transformation programme and is seeking a **Technical Systems Administrator** to join their dynamic team.

In this role, you’ll play a key part in implementing a modern Student Information System (SIS), supporting the full student lifecycle from application to award. You’ll work within a collaborative, project-driven environment and take ownership of designing, developing, and configuring system workflows and reports in line with business requirements.

**Key Responsibilities**

*   Develop and configure workflows, reports, and experience cards to support business processes in a SaaS environment
*   Collaborate with cross-functional teams to interpret business needs into technical solutions
*   Perform testing and resolve technical issues to ensure quality and performance
*   Maintain clear documentation and adhere to established coding standards
*   Track progress, manage risks, and report on project activities using formal project tools (e.g., RAID logs)
*   Support UAT preparation and quality control processes

**RequirementsEssential:**

*   Degree in a STEM or Computer Science-related discipline
*   Proven experience developing workflow applications within large-scale SIS or SaaS implementations
*   Proficiency in technologies such as React, JavaScript, Node, SQL, Java, and PL/SQL
*   Experience working with authentication protocols (SSO, SAML, LDAP, etc.)
*   Strong communication and collaboration skills
*   Ability to work autonomously and manage competing priorities

**Desirable:**

*   Experience with Ellucian Banner SaaS platform
*   Familiarity with Ellucian Workflow, Ethos Integration, or CRM systems like Microsoft Dynamics
*   Oracle Java Programmer and/or PL/SQL Certification

System Administrator

**About Administrate**

Administrate is a training management platform used by hundreds of companies around the world to plan, design, deliver, and measure learning and development for their employees and customers. Our mission is to provide an industry-leading platform that enables enterprises to run their training function more efficiently and effectively so that they can focus more on connecting with people than administering programs.

Our platform has evolved a lot in recent years, taking us up market, squarely into the enterprise tech space. We’re delighted with the success we’ve experienced so far, and we enjoy working together. Our headquarters are in Edinburgh, Scotland's capital city. We also have bases in the USA as well as other team members working remotely around the world.

It's our dream at Administrate to be the Ultimate Human Organization. We might build software, but that's not the only area where we add value to our customers; our people are what make us and our customers successful. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe it makes our company stronger. If you share our values we'd love to hear from you.

**About You**

You love a challenge and want to be the best. You take pride and ownership in everything you do, and you love helping people achieve their goals.

You’re a great communicator and don't mind jumping on the phone to follow up on that well crafted email you previously sent. You have a great technical mind and love digging into the details of something, discovering the reasons behind why something isn't working, fixing it, and communicating that well to others, especially customers. People want to work with you. At work you adhere to high standards, take input, provide input, and wrestle with problems until they're solved cleanly. You enjoy working on a very creative team in a collaborative fashion, and you're not afraid to suggest improvements on how the team could do a better job.

You love to work with smart, creative people and hate mediocrity. Small teams, dynamic organizations, and flexible working environments are what you thrive in. Bureaucracy is for someone else who likes wasting time and effort.

Your work day goes by quickly and you leave at the end of the day with a smile on your face.

You hate bad customer service. You love going the extra mile and experiencing outstanding support, and it bugs you that these interactions are more rare than they should be. You know deep down you could do better and you're not afraid to speak up if you think something isn't working and badly impacting customer experience.

**What You'll Do**

You’ll love our customers and help them be successful. Specifically, you will work as one of the core members of our help desk as the front line of technical support for the company. You’ll work closely with our pro service, customer success and engineering teams to make sure our customers get what they need, when they need it. You will be a major part of the brand our customers experience, and you'll help provide feedback to our product, account management, sales, and marketing teams.

You’ll have an open mind and are willing to learn our systems quickly. You will take advantage of our career development track and own your career progression within Administrate. Opportunities abound.

**What You’ll Need**

\*Please note this is not an IT or SysAdmin position

*   Excellent written and verbal communication skills.
*   A passion for transformative, meaningful, simply outstanding customer support.
*   Great problem solving skills, in particular technical problem solving.
*   Experience in troubleshooting web-based software, with a working knowledge of web protocols, HTML, CSS, and JavaScript
*   An understanding of structured data (XML, JSON, relational databases) and ability to run SQL queries is highly desired.
*   Experience with APIs (REST and GraphQL) is highly desired.
*   Knowledge of the software development lifecycle is highly desired.
*   A desire to quickly and efficiently work through problems but also be able to identify patterns that may emerge, take ownership and ensure issues are resolved for the long term benefit of our customers.
*   A desire to learn quickly and deeply about a wide range of issues, and a drive to continually improve.
*   A very strong work ethic, with a track record for getting things done in a high pressure, time sensitive environment.
*   Experience of working in a similar customer focused remote support role is desired but not essential.

**What You'll Get** 

*   Enjoy working as part of a talented team where everyone’s input is valued
*   An unrivaled work/life balance – you work a 4-day, 32-hour, week but get paid for 5 days!
*   Work remotely from anywhere in the UK
*   22 days holiday per year (based on a 4 day week) plus 6 Company holidays
*   Great tools – MacBook, 27” monitor, mechanical keyboard etc
*   Flexible working schedule
*   Retirement savings 
*   Life assurance of 4 times salary
*   Entirely private and confidential access to our resident therapist

Technical Support Engineer

This is a remote position. **Are you curious, analytical, and eager to grow in the world of SaaS and AI?** We’re looking for a **Junior Analyst** to support our product and customer teams, helping to resolve technical issues, analyse support trends, and contribute to a best-in-class user experience for our clients. Aveni is an award-winning technology company. We use advanced AI to enable scalable efficiency for financial services companies, combining world-leading Natural Language Processing (NLP) and Large Language Model (LLM) expertise with deep financial services domain experience to drive enterprise-wide productivity. Aveni harnesses the power of voice to drive unprecedented efficiency and oversight. We’re using the latest in AI to automate and innovate, empowering businesses to achieve exceptional productivity and compliance outcomes. **About The Role** As a Junior Analyst, you’ll play a vital role in supporting customers, troubleshooting technical issues, and helping to ensure the smooth operation of our B2B SaaS platform. Reporting to the Product Support Analyst, you’ll collaborate with both our internal teams and clients to identify issues, gather feedback, and help us continuously improve our products and processes. **What You’ll Be Doing**

*   Customer Support – Act as the first point of contact for our customers, responding to support requests with empathy and efficiency.
*   Issue Logging & Prioritisation – Categorise and escalate issues as needed, ensuring high-priority queries are actioned swiftly.
*   Technical Investigation – Help diagnose and troubleshoot technical problems with guidance from senior team members.
*   Product Knowledge – Build a strong understanding of Aveni’s products to support users effectively.
*   Collaboration – Work with engineering, product, and customer teams to improve our service and customer experience.
*   Feedback & Documentation – Relay customer feedback to internal teams and contribute to support documentation, FAQs, and internal guides

**RequirementsWhat We’re Looking For**

*   A keen interest in technology, SaaS, and AI.
*   Strong problem-solving skills and a proactive mindset.
*   Clear, confident communication—able to explain technical concepts in simple terms.
*   Some experience in a customer-facing or technical support role (internships or entry-level roles welcome).
*   Familiarity with tools like HubSpot, CRM platforms, or ticketing systems (a plus).
*   Knowledge of cloud services like AWS is beneficial but not required.
*   A team player who’s comfortable working remotely and independently.

**Nice to Have**

*   Prior experience in a B2B SaaS or financial technology environment.
*   Interest in AI, natural language processing, or the future of automation.
*   Exposure to trend analysis, dashboards, or support metrics.
*   Curiosity about how technology impacts business and customers experience.

**BenefitsWhat We Offer**

*   A collaborative and innovative work environment with career growth opportunities
*   34 days holiday plus your birthday off (inclusive of bank holidays)
*   Share options – we believe in shared success
*   Skills development – continuous learning is at our core, expect the development to be front and centre of everything you do
*   Remote and flexible working – remote, co-working spaces, or a mix of both
*   Life insurance, income protection and private health care
*   Freebies and discounts at a range of retailers
*   Emotional wellbeing (Employee assistance programme provides access to 24/7 employee counselling and emotional support)
*   Cycle to work scheme
*   Pension scheme (employer contribution matched up to 5%)

**Join Us in Making a Difference** At Aveni, we believe that diversity drives innovation. We're committed to building a team that reflects the diverse communities we serve and creating an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you're passionate about leveraging technology to drive positive change and want to be part of a team that's shaping the future of financial services, we'd love to hear from you. We know that some people are likely to only apply where they meet 100% of requirements, but we’d like to hear from you anyway. Apply now to join us on our mission to transform the financial services industry through AI.

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