**Description** We're looking for experienced Solutions Engineers to support prospective or existing customers in evaluating, testing and implementing Apryse’s technology (SDKs) as part of our own products or services. This involves reviewing technical customer requirements as well as close collaboration with clients to provide effective and timely technical support and guidance throughout the evaluation phases, ensuring successful adoption of our technology. Essentially, you will be a Apryse technology evangelist and an expert in unpacking, interpreting, and solving business requirements/pains with customers across a wide variety of industry verticals. You will be communicating closely with Apryse sales and product engineering stakeholders to ensure customer expectations align with licensing options and proposals. The role is a great fit for a passionate developer who enjoys varied and deep customer facing engagement and wants to use their development knowledge/background to solve technical customer pains and drive their success. **Responsibilities**

*   Provide product demonstrations, and assistance with demo version installations or beta implementations of Apryse’s SDKs.
*   Proactive work with customers either via email or on calls to assess their current technical pains and scope out key technical requirements with regards to functionality, platforms and file formats customers need to support in their products or services via licensing from Apryse.
*   Collaborate closely with the sales and product engineering teams to review customer requirements and propose solutions that optimize value for both the customer and Apryse.
*   Provide customer feedback on requirements or usability of Apryse products to product engineering teams to align Apryse product roadmap to meet market needs.
*   Debug customer application source code to diagnose and address any errors/bugs, or provide guidance in implementations.
*   Engage in Javascript and any other applicable programming languages such as Java, C#, or C/C++ to develop and debug/support Apryse products.
*   Propose and adapt solutions as necessary to ensure appropriate support of all key customer stakeholders.
*   Manage all technical support tickets throughout the pre-sales process, and alert the Apryse sales team of potential risks to the sales opportunity.
*   Work with Apryse sales associates to enhance their product knowledge and technical acumen in their communication with clients.
*   Stay abreast of competitor solutions, electronic document standards, industry developments, trends and emerging technologies.

**Requirements**

*   3+ years experience developing complex software projects with a Bachelor's degree in Computer Science or similar program.
*   2+ years experience in solutions architecture, solution integration/delivering, troubleshooting/debugging, or other equivalent experience interfacing with customers in-depth on technical issues.
*   Language Skills: \*\*Proficiency in Spanish is required\*\* , with French, German, Italian or Arabic considered a plus.
*   Solid experience with web development technologies and frameworks (C#, PHP, ASP.NET, HTML5 Stack, JQuery, JavaScript, JSON, AJAX, RESTful APIs). As well as Internet architecture, and mobile application development (i.e. Android, iOS, UWP).
*   JavaScript expertise (or willingness to learn Javascript) and up-to-date with the latest trends (e.g. ES6/7, CSS3, React/Angular, NPM/Yarn, Webpack/Parcel, responsive web design, etc.).
*   Portfolio (GitHub or technical blogs) and experience building and debugging complex systems in a team environment.
*   Excellent communication skills, both written and verbal.
*   Exceptional organizational, problem-solving and analytical skills.
*   Ability to maintain focus and prioritize in a fast-paced environment.
*   Self-motivated and self-managed with a high degree of dependability.

**Assets:**

*   Experience with C/C++ development would be a plus
*   Knowledge and/or interest in computer graphics, document formats/processing (especially page description languages such as PDF, SVG, XPS, PostScript), image compression technologies, and AI.
*   Flexible and with experience working as part of multi-disciplinary teams.
*   Thirst for knowledge, with a strong initiative and drive to go above and beyond.

**Benefits:**

*   Competitive salary commensurate with experience & qualifications.
*   A comprehensive extended benefits package.
*   A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential.
*   Highly autonomous and entrepreneurial environment.
*   On going support for learning development so you can continue to master your craft.
*   Work with the hardware you're most comfortable with (Windows or Mac)
*   Diverse and inclusive workplace where we all learn from each other.
*   Excellent work-life balance with a flexible remote work environment.

**Company Description** As the industry-leading provider of document software development (SDK) technology powering everything from traditional desktop software to innovative web and mobile applications, at Apryse we are committed to delivering cutting-edge technology solutions that empower our clients to achieve their goals. With a broad international portfolio of combined companies, products, and leading technologies, we are actively changing the way the world works with documents to make work better and life simpler. Customers like IBM, Autodesk, DocuSign, Boeing, Microsoft (and many more!) come to us to realize their web and mobile strategies for document management, editing, and collaboration as the #1-ranked commercial document SDK of choice for companies worldwide. As a result, you can find our document technology in thousands of solutions, including those of household names, used by millions across virtually every industry. Our XODO app alone has 25M unique installs -- and counting -- and the highest ratings among PDF productivity apps on the largest online app marketplaces. **Ready to join our team?** If you are interested in helping Apryse deliver on its commitments and taking your career to the next level, we invite you to apply online now. Additionally, we view the above section as a guide, not a checklist. We welcome diverse and non-traditional backgrounds and encourage you to apply even if you do not have every requirement listed. We are committed to a work environment that is inclusive to all and free of discrimination. It is our policy to be an equal opportunity employer without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran status, citizenship status or any other factors prohibited by law. Apryse will provide reasonable accommodations for qualified individuals.

Solutions Engineer

**Job Description** Oracle is a leader in cloud computing worldwide, with over 130,000 employees. Data is being generated today at a rate that is fast outpacing how quickly it can be manually managed and processed to efficiently and securely deliver business-critical insights. Because of their intelligent automation capabilities, autonomous databases offer enterprises many advantages over traditional databases: it combines and expands the Oracle Database capabilities, with his powerful converged model, with the advantages of a Cloud service managed by Oracle. . As an Autonomous Database Specialist you will focus on delivering technical and procedural guidance to assist customers in defining the platform requirements through to realisation of the subscription value - assisting throughout the cycle from pre-sales to consumption, focusing on providing the best usage experience and making the deployment a success. Collaboration will be a key characteristic of your work both with customers and inside Oracle including with other Specialist teams and Product Management. **Overview:** We are seeking a highly skilled and motivated technical specialist who specialises in Cloud, Database and Data Centre infrastructure who has a passion for expert problem-solving and value articulation, to join our team. The specialist will work in an international environment. **What You’ll Do** :

*   Guide customers already using or looking to adopt Autonomous Database on how to achieve Database platform Excellence by adopting best practices and supporting tools in the areas of Infrastructure, Database Workload, and Autonomous Database Security.
*   Collaborate with multi-functional technical teams to collect all relevant inputs to ensure the solution is as complete and actionable as possible.
*   Accelerate customer opportunities with new and existing customers through technical presentations, workshops, solution assistance, POC
*   Research and evaluate emerging solutions and services to drive continuous improvement.
*   Collaborate directly with product management to steer features based on customers’ inputs and requirements.
*   Create compelling assets encompassing external publications and internal documentation, focusing on Autonomous Database and our recommended processes for running workloads.

**Required Skills/ExperienceWhat You’ll Bring:**

*   Relevant Solution Engineering experience with a Bachelor's or higher degree in Computer Science, Engineering, or related field.
*   Ability to engage with Customers and Internal Stakeholders to have strategic conversations around Autonomous Database, particularly in trusted advisor roles with C-level executives in relation to IT services articulating service and technology solutions in terms of business value and risk.
*   Strong Experience with Oracle Database and Database Administration. Experience in Exadata Cloud Services or Cloud at Customer, Data Centre Networking and Security.
*   General knowledge of other hybrid Cloud Offerings
*   Knowledge of the converged database concepts, data integration and migration. Knowledge of Data Centre topologies.
*   Deep Knowledge of Database Architecture.
*   Strong understanding of OCI, including hands-on.
*   Experience in helping Technology Leaders to adopt platforms for workload optimisation.
*   Excellent problem-solving skills and the ability to solve sophisticated technical issues in hybrid cloud-based environments, effective communication skills, collaboration across teams, and conveying technical concepts to non-technical key stakeholders.
*   Proven ability to quickly learn new technical domains.

**What We Will Offer You:**

*   A competitive salary with exciting benefits
*   Flexible and remote working so you can do your best work
*   Learning and development opportunities to advance your career
*   An Employee Assistance Program to support your mental health
*   Employee resource groups that champion our diverse communities
*   Core benefits such as medical, life insurance, and access to retirement planning
*   An inclusive culture that celebrates what makes you unique.

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. https://www.oracle.com/corporate/careers/diversity-inclusion/ No Visa Sponsorship is available for this position. Applicants are required to read, write, and speak the following languages: English + Local language. Career Level - IC4 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request\_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Autonomous Database Specialist

Short description Open Application Function description Open Application **Requirements** Open Application Open Application

Open Application

**We are seeking for a Technical Business Analyst** to bridge business vision and technical execution at WorkNomads. In this pivotal role, you'll translate complex business needs into clear technical solutions for our global FinTech client who's rapidly expanding their operations. You'll be the essential connection point between business stakeholders and IT teams, correlating seamless collaboration while guiding development teams to deliver high-quality solutions on time. Your ability to communicate effectively across technical teams, project leadership, and clients will ensure alignment with strategic objectives and drive business growth. **Key Responsibilities:Business & Technical Analysis**

*   Gather, analyze, and document business and technical requirements from stakeholders.
*   Translate business needs into functional and non-functional specifications.
*   Work closely with software developers, architects, and the project manager to ensure technical feasibility.
*   Identify gaps, risks, and opportunities within business processes and propose solutions.

**Requirement Management & Documentation**

*   Develop clear and concise user stories, process flows, wireframes, and system diagrams.
*   Maintain requirement traceability throughout the project lifecycle.
*   Create and manage technical documentation, including API specifications and data mapping.

**Stakeholder Collaboration**

*   Serve as a liaison between business and IT teams to align technical solutions with business goals.
*   Facilitate workshops, meetings, and discussions to assure efficient delivery.
*   Communicate complex technical concepts to non-technical stakeholders and vice versa.

**System Implementation & Support**

*   Support development teams during system design, testing, and deployment.
*   Conduct user acceptance testing (UAT) and validate system functionality.
*   Provide training and post-implementation support to end users.

**Team Management & Project Oversight**

*   Take on the daily management of the dedicated IT team for the project.
*   Oversee and support the IT Project Manager.
*   Maintain an in-depth overview of the project and report regularly to the Business Development Manager.
*   Lead in Product Ownership by gathering requirements and scoping MVPs.
*   Join client meetings to report on status and progress, as well as for new requests or proposal presentations.
*   Prepare reports for internal and external stakeholders, including status updates and possible areas of improvement.

**The Tools in Your Backpack:Technical Skills**

*   3+ years of experience as a Technical Business Analyst or a similar role.
*   Experience in financial services, BPO, or SaaS/PaaS industries is a plus.
*   Certification in Business Analysis is a plus.
*   Bachelor’s degree in Computer Science, Information Systems, Business, or a related field is a plus.
*   Strong understanding of software development methodologies (Agile, Scrum, Waterfall).
*   Experience with data modeling, SQL queries, and data analysis.
*   Familiarity with API integrations, system architecture, and cloud technologies.
*   Proficiency in modeling tools such as BPMN, UML, or similar.
*   Experience with project management and collaboration tools (Microsoft DevOps).

**Business & Analytical Skills**

*   Ability to translate business needs into clear technical requirements.
*   Strong problem-solving skills and data-driven decision-making abilities.
*   Experience in process mapping and business workflow optimization.
*   Knowledge of regulatory compliance and BPO industry.

**Soft Skills**

*   Excellent communication and stakeholder management skills.
*   Strong attention to detail and ability to work in a fast-paced environment.
*   Ability to work independently and as part of a cross-functional team.

**Our Recipe for a Great Life in Bulgaria:**

*   A fully remote opportunity to participate in our new nomadic economy instead of watching it happen from the sidelines.
*   A personalized career development program.
*   An environment where your opinion matters, and you manage your own work-life balance.
*   An international and dynamic workplace.
*   Competitive remuneration and social welfare package (e.g., 25 days annual paid leave, private health insurance, and various community benefits and events).

**Interest Peaked? Join Us!** We celebrate **diversity and inclusion**, creating an environment where different voices are **respected, heard, and empowered equally**. Be part of designing a **new nomadic economy**, enabling people to **do what they love and be where they want**.

Technical Business Analyst (Remote)

**About Us**

VeraSafe is a leading privacy consulting firm specializing in providing comprehensive compliance solutions for complex regulatory environments, such as the GDPR and the EU AI Act. Our fully remote team of credentialed attorneys and privacy professionals is dedicated to delivering the highest quality services with a human touch. We pride ourselves on our innovative approach, proprietary tools, and deep knowledge of privacy law.

**Watch / listen to learn more about VeraSafe: We've just launched our podcast!Apple Podcast**: https://apple.co/4b28hwE

**Youtube**: https://www.youtube.com/@PrivacyInPractice/videos

VeraSafe is proud to be certified as a **Great Place to Work©, with 97% of our employees affirming that we are truly a great place to work**. This means we foster trust, collaboration, and a positive work environment. We are committed to maintaining this standard of meaningful work, work-life balance, and a supportive community. Check out our great benefits, listed at the end of this job description.

**About the Role**

We are seeking a talented and driven Marketing Specialist to join our dynamic team. The Marketing Specialist will assist in developing and executing marketing campaigns, creating content, and supporting various marketing initiatives. This is a remote position, offering the flexibility to work from anywhere.

**Note:** We may ask you to participate in a short skills assessment as a first step in the selection/interview process.

**Key Responsibilities**

*   Oversee the creation, consistency, and evolution of VeraSafe’s brand voice, visual identity, and messaging across all marketing channels.
*   Collaborate with the team to produce high-quality marketing materials, such as info sheets, case studies, brochures, and presentations.
*   Craft and refine clear, impactful messaging that resonates with target audiences across industries, emphasizing VeraSafe's unique value proposition.
*   Partner with internal teams to translate complex legal and technical topics into digestible, audience-friendly content.
*   Plan and execute new service launches, including the development of sales enablement tools, promotional materials, and campaigns to drive awareness and adoption.
*   Coordinate and execute events, including webinars, industry conferences, and speaking engagements, to enhance VeraSafe’s visibility and reputation.
*   Collaborate on branding and content for industry events, webinars, and speaking engagements to ensure consistency and effective messaging.
*   Support the management and maintenance of the marketing automation system and CRM database.
*   Collaborate with cross-functional teams, including sales and professional services, to align marketing efforts with business objectives.

**Qualifications**

*   3+ years of experience in a marketing role, preferably in the legal, professional services, or consulting industry.
*   Excellent written and verbal communication skills, with the ability to create compelling content.
*   Fluent in English.
*   Ability to work independently and collaboratively in a remote team environment.
*   High attention to detail and strong organizational skills.
*   Experience with marketing automation and CRM software (e.g., HubSpot, Marketo, Salesforce) is a plus.
*   Familiarity with design tools such as Canva, Adobe Creative Suite (Photoshop, Illustrator, InDesign), or similar software is a plus.
*   Experience with privacy law or compliance services is a plus.

**What you’ll gain from joining our team:**

*   Freedom of working remotely.
*   Professional development growth opportunities.
*   The chance to have a long-lasting impact on a small but growing international business.
*   Work in an open environment with a friendly team that respects your ideas and contributions.
*   Fast paced, entrepreneurial environment.
*   Occasional opportunities to travel internationally, primarily for team retreats.

**VeraSafe’s Excellent Benefits Include**

*   Work from almost anywhere with Wi-Fi
*   Paid Time Off (PTO)
*   Paid holidays
*   Annual bonuses
*   Flexible working schedule in some roles
*   Reimbursement for certain personal flight tickets
*   Optional IT Hardware Buyback Program
*   Choice of Mac or PC company laptop

**Other Benefits**

*   Tremendous professional development growth opportunities in the privacy, data protection, and cybersecurity niche
*   The chance to have a long-lasting effect on a small but growing international business
*   Work in an open environment with a team that respects your ideas and contributions
*   Occasional opportunities to travel in North America and Europe

**Our HR Privacy Notice is available at the following link:** https://verasafe.com/legal/human-resources-privacy-policy/

Marketing Specialist (Full Time, Remote Position)

**Type: FTCLocation: RemoteTime: Night ShiftSalary: 2800 Euros/MonthDutch Language Required.**

1.  **Work Hours:** This is an 8-hour job, and you will be required to work between 8 PM to 8 AM. As a night shift position, it offers the flexibility to work remotely, allowing you to manage your work-life balance effectively.
2.  **Remote Work:** You will have the convenience of working from the comfort of your own home or any suitable workspace, as this position is entirely remote.
3.  **Weekend Support:** This role requires weekend support, which is an integral part of meeting our business needs. However, to ensure you have adequate rest and personal time, we will adjust your holidays to weekdays. Please note that you will be following a 5-day working week schedule.

**Note: \*Should be comfortable to work in night shift during weekdays and 24/7 during weekends.\*Should be comfortable to work during Holidays and after office hours**

Looking for an enthusiastic agent, with specialist knowledge in the field of telecom (fixed and mobile), who is prepared to answer complex issues from customers and/or internal and external stakeholders. You are stress-resistant, structured, communicatively strong, analytical and able to interpret customer questions correctly so that they are handled according to the coordinated process.

• At least a completed MBO 4 ICT training and preferably HBO working and thinking level;

• Min. 1 to 2 years of work experience;

• Relevant work experience in technical services;

• Experience in telecom is a plus (fixed and mobile);

• Knowledge of fixed internet services is an advantage.

**Characteristics:**

• Strong communication skills;

• Analytically strong;

• Your hunger for knowledge is never satisfied;

• Has good knowledge and command of the **Dutch** and English language;

• A flexible and customer-oriented attitude;

• Stress resistant;

• Eager to learn.

Call Center Representative (Night Shift)

Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll absolutely love it at Booksy. **The people you'll like to work with and things you'll enjoy impacting:** As a **Customer Support Team Leader** your purpose will be to oversee a team of advisors both working on inbound calls and specialized in technical matters, social media support and revenue growth. You will be responsible for coordinating their work, ensuring the achievement of team KPIs, and driving performance. Additionally, you will introduce innovations and establish new standards to optimize and enhance processes. **Your main responsibilities:**

*   Setting and evaluating team members' goals
*   Analyzing the achievement of KPIs and other metrics and discussing them with team members
*   Preparing analyses and presentations of results
*   Reporting results, team status, and atmosphere to superiors
*   Organizing team work
*   Checking the correctness of tasks completed by the team
*   Monitoring adherence to established work standards
*   Continuously monitoring customer contacts handled by the team
*   Supporting the team in resolving current customer issues
*   Developing team members' competencies related to their roles and motivating them
*   Reporting ideas and identifying irregularities in Booksy Biz and Booksy for Clients according to established procedures
*   Proposing, reviewing, and changing Customer Success processes
*   Looking for new technical solutions improvements and sharing recommendations with the technical team to drive innovation
*   Cooperating closely with the product support team
*   Preparing solutions to increase revenue from cooperation with high value clients

**RequirementsEssentially, to ensure you succeed in this role you're going to need...**

*   Minimum 3 years of experience in inbound customer service
*   Minimum 2 years of experience in team management
*   Familiarity with customer service metrics and tools
*   Strong technical skills
*   Ability to work independently and take on challenges
*   Proficiency in Polish at C1 level and English at a min. of B2 level

**It will also help you to have..**

*   Knowledge of Salesforce or similar tools
*   Experience in Customer Support with upsell and high value clients

**BenefitsSome of the benefits we offer are:**

*   This is a fully remote position, we take pride in being a globally distributed team
*   Private medical care from Allianz health (subsidized by the company - various packages to choose from)
*   Multisport card (voluntary and unsubsidized - various options to choose from)
*   Additional life insurance from PZU (voluntary and unsubsidized)
*   Pethelp (voluntary and unsubsidized)
*   Online consultations with Psychologist Booksy (fully subsidized by the company)
*   Wellbeing tools (Worksmile and Officevibe)
*   Happiness Team initiatives

**Our Diversity and Inclusion Commitment:** _We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at_ _belonging@booksy.com__, so we can best support you._ **Kindly submit your application and CV in English to ensure it is successfully reviewed.**

Customer Support Team Leader

**Company Description** At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics. Headquartered in Jacksonville, FL, we serve over 8,000 customers across the globe. Revalize is a portfolio company of TA Associates. _Global Customer Support_ (GCS) serves an important role at Revalize, and our agents add tremendous value for our customers. GCS is staffed by a combination of support agents with different levels of responsibility and roles. The **_Customer Support Associate_** (CSA) is an early-career role, and while candidates have some work experience, the focus for the CSA is gaining professional experience while analyzing and troubleshooting a variety of technical issues for customers. Successful CSAs apply their analytical aptitude and communication skills to resolve technical and functional issues, communicate directly with customers in a professional manner, and take pride in delivering quality solutions in a timely manner. Commonly referred to as Level 1 or Tier 1 agents, the CSA is a key member of the GCS team. Advancement in GCS is based on several factors, including but not limited to performance, knowledge, ability, and alignment with Revalize core values. **Job Description** We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position. **Responsibilities**

*   Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
*   Provide support for incoming queries and issues related to the company’s proprietary software solutions
*   Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
*   Adhere to established customer service and documentation standards
*   Solve and respond to first-level support requests and escalate issues as required
*   Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures

**Qualifications** _Required Skills & Abilities_

*   Both German and English language proficiency (spoken and written)
*   Strong interpersonal and communication skills
*   Strong aptitude and ability to maintain focus to analyze, research, and troubleshoot issues OR approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues
*   Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls
*   Ability to be consistently productive while working remotely
*   Access to a reliable high speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload)
*   Ability to excel in a high-paced ever-changing environment

**Preferred Skills And Abilities**

*   Experience in use of 3D CAD systems strongly preferred
*   Working knowledge of Salesforce preferred
*   Understanding of networking topologies & protocols

**Additional Information** All your information will be kept confidential according to EEO guidelines. If qualified, to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.

Customer Support Associate

**BigCommerce’s** mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses. We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry. **Summary** BigCommerce is disrupting the ecommerce industry as the SaaS leader for fast-growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth. **BigCommerce**, named a "Best Place to Work", is looking for a Tier 2 Technical Support Representative. The primary responsibility of the Tier 2 Technical Support Representative is to handle complex phone calls and tickets, and to regularly collaborate with our Tier 1 Technical Support Representatives on developing their technical and soft skills. Tier 2’s work directly with our largest Enterprise clients, mustering whatever resources are needed to effectively manage their end to end support experiences. **What You Will Do**

*   Provide outstanding phone, email, and chat-based support to our Enterprise merchants and Agency Partners.
*   Work front line emails, chats, and/or phone calls as needed.
*   Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand.
*   Provide internal support answering questions and assisting with the resolution of issues for all customer-facing teams. (Tier 1 Technical Support, Billing, Sales and Account Management) Communicate with the management team and other internal teams to resolve issues.
*   Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently.
*   Display high levels of professionalism and recurring interactions with departments inside and outside of the Client Success organization.
*   Assist with supervisor callbacks for technical and customer service concerns.

**Who You Are**

*   Minimum 6 months Tier 1 experience (1 year preferred) meeting all department and performance expectations.
*   A work ethic that demonstrates dedication to the company, its mission, personal pride, and the team; a desire to work in a culture of excellence.
*   Excellent written and verbal communication skills with impeccable attention to detail.
*   Exceptional ability to utilize self-service resources (internal tools and documentation, Google-fu, external service portals, Stack Overflow, etc) to find solutions.
*   Excellent time management skills.
*   Familiarity with BigCommerce API, Stencil Framework, and Developer Documentation.
*   Intermediate knowledge of HTML and CSS; basic javascript skills.

_This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities_. **Diversity, Equity & Inclusion at BigCommerce** Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team. Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.

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