**Flexible Assistentin**/ Sekretärin halbtags, zeitweise ganztags gesucht. Homeoffice/ remote. Erforderlich: exzellente Kommunikationsfähigkeit in Wort und Schrift. Bewerbung bitte an: editor@fyb.de.

**Aufgabenbereiche**

Dateneingabe, mailings, Kundenbetreuung via Tel./mail, Rechnungs-, Buchversand inkl. Reporting etc. in kleinem Finanz-Verlag. Remote.

Assistentin, Verlag + Callcenter

Enartia (Papaki & Top.Host), a part of the team.blue family, is seeking a passionate Customer Service Assistant to join our vibrant Customer Experience team. **About Enartia:** Enartia comprises Papaki and Top.Host, recognized leaders in the .GR domain registration and web hosting services in Greece. We operate in a fully remote setup, offering you the freedom to work from home. Our vision is to make online business simpler by empowering companies, mainly SMEs, SoHos and freelancers with WOW online solutions. We utilize the power of the Internet to make daily life easier and more productive for everyone through innovative, reliable, and friendly services. We provide top-quality services to our customers, and at the same time, aim to create innovation and change. **Three reasons to apply for this jobJoin a global powerhouse** Enartia is a part of team.blue. We're more than just a company – we're online enablers, providing local entrepreneurs with the essential tools to thrive in today's ever-changing landscape. With over 2 million satisfied customers across Europe leveraging our cutting-edge hosting technology, we're driving success in a digital age. **Innovative Environment** Join a team that values creativity and innovation. As a Customer Service Assistant, you'll have the chance to shape the future of our Greek market, collaborating with various functional units and stakeholders to drive innovation and growth. **Customer-Centric Focus** Your role will be pivotal in delivering exceptional customer experiences. By leading teams and implementing strategies to enhance customer satisfaction, you'll play a crucial role in ensuring that our customers receive top-notch service, ultimately contributing to our continued success. **Role And Responsibilities** As Customer Service Assistant, your responsibilities include:

*   Providing technical support for hosting, domain, and related services via tickets, chat, and phone.
*   Assisting with entry-level sales and billing requests.
*   Reporting bugs to developers and managing infrastructure monitoring.
*   Identifying and reporting infrastructure issues.
*   Driving cross-sales and upsells.
*   Consulting with customers to enhance their services.
*   Providing valuable customer feedback to improve products and services.

**Required Skills And Experience** To excel in this role, you should possess:

*   Professional and friendly customer support skills.
*   Excellent written and verbal communication skills in both Greek and English.
*   Strong problem-solving skills and efficiency in addressing customer inquiries.
*   Knowledge of Linux/Windows operating systems and hosting services.
*   Familiarity with Plesk, cPanel, WHM, and common CMS platforms (WordPress, Joomla, etc.).
*   At least 2 years of experience in a relative position will be considered an asset

**Personal attributes and key competencies**

*   Self-leadership skills and a proactive approach.
*   Strong teamwork and cooperation abilities.
*   Excellent time management abilities.

**Benefits**

*   The flexibility to work from anywhere in Greece (fully remote setup).
*   Private health insurance to ensure your well-being.
*   A work-life balance environment that prioritizes your personal life.
*   Additional days off.
*   Ticket Restaurant for your convenience.
*   Recommend a friend bonus.
*   Sponsored training, courses and certifications.

**Interested?** Interested in joining our team and being part of a forward-thinking company committed to revolutionizing the online landscape? If you're enthusiastic about delivering exceptional customer experiences, driving innovation, and contributing to a dynamic team environment, we want to hear from you! Take the next step in your career journey by applying now and let's shape the future of online business together. Enartia is a group of brands focused on domain registration, hosting, WordPress and cloud services. Our mission is to change the online presence experience one idea at a time.

Technical Customer Service (temp)

**About Revolut** People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day. As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. **About The Role** The Compliance team supports the business with developing and releasing cutting-edge features for millions of customers around the world. We’re looking for a Business Compliance Manager to share their expertise on customer service and complaints handling within Revolut's customer operations. You'll ensure we comply with customer service regulations while keeping up to date on any changes. This is an opportunity to gain experience with different markets and products globally by collaborating with local/entity regulatory compliance representatives to ensure local rules are considered in the customer journey. Be warned, this is a very hands-on role. Up to shape the future of finance? Let’s get in touch. **What You’ll Be Doing**

*   Leading the charge in steering our products through the complex regulatory landscape
*   Working closely with the Customer Support and Product teams to build features that deliver a great customer experience
*   Ensuring regulatory and conduct policies and procedures related to complaints, FinCrime, vulnerable customers, etc. are implemented, followed, and updated
*   Empowering teams with knowledge, training, and tools, making compliance a seamless part of the innovation process
*   Serving as the go-to expert and liaison with regulatory bodies, ensuring retail products and services shine in audits
*   Setting new standards in regulatory reporting and engagement
*   Performing horizon scanning and regulatory mapping
*   Reviewing new initiatives and risks for compliance, conduct, and culture changes that alter the support, complaints, and vulnerability flows
*   Collaborating with regional compliance teams to address differences in policies, procedures, and regional requirements
*   Ensuring risk management processes for customer operations are robust and occur in a timely manner
*   Identifying regulatory challenges and changes in payment services products are addressed/implemented in good time
*   Liaising with key internal (Legal, Risk, MLRO, etc.) and external (regulators, advisors, vendors, partners, etc.) stakeholders as required

**What You'll Need**

*   Experience in customer service and dispute resolution, development of new policies, and review of conduct risk
*   Knowledge of customer-focused regulations, such as Consumer Duty and Payment Services Regulation 2017
*   Experience in a top-tier investment banking/PE, strategy consulting, and/or fast growing technology company
*   An excellent understanding of how compliance risk and business risk interact
*   Highly adaptable skills for working in a fast-paced environment
*   The ability to work well under pressure, individually manage multiple projects at once, and meet tight deadlines

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team. **Important notice for candidates:** Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

*   Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
*   Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

**We won't ask for payment or personal financial information during the hiring process.** If anyone does ask you for this, it’s a scam. Report it immediately. By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's <a class="postings-link" href="https://www.revolut.com/legal/data-privacy-for-candidates">Candidate Privacy Notice

Business Compliance Manager (Customer Experience)

**Location – Remote in GermanyMust be Fluent in German.**

Are you passionate about Cybersecurity?

This is a market leading cloud security company, founded by top executives from the cyber intelligence community.

Rapid expansion across North America, Europe and the Middle East. Their clients reported a 400% return on investment due to using their platform! They have an impressive customer base which includes some big players in Enterprise space, e.g., Telefonica. Recently raised $70 million in funding.

**The Role**

Currently, Germany is there fastest growing region in terms of ARR and their client base is continuing to expand. This brings huge investment into their Technical Support function to ensure excellent customer service.

**Success in this role will look like** resolving complex customer issues efficiently, helping customers maximise their cybersecurity investments by offering expert support and collaborating internally to reduce resolution times.

**What We Are Looking For:**

*   Fluent in German (written + verbal)
*   Ideally professional level in English
*   **4 years+** in a Technical Support role
*   Experience in a **Cybersecurity** vendor or within the Infrastructure/Networks space
*   Strong Linux Expertise
*   Strong working knowledge or experience with Cloud Technologies- AWD, Azure and GCP

Technical Support Engineer

**Role Summary** As the **CS Engagement Lead**, you will lead and inspire a team of proactive customer service professionals to engage with potential and existing customers. Your hands-on leadership will be critical to driving customer acquisition, satisfaction, and retention. This role requires a deep understanding of customer behavior, a passion for exceptional service, and a data-driven approach to improving team performance and outcomes. **Key ResponsibilitiesTeam Leadership:**

*   Lead, coach, and motivate a team of outbound CS agents, setting performance goals and ensuring their success.
*   Provide hands-on support, training, and feedback to improve individual and team performance.
*   Conduct regular performance reviews and team meetings to foster a culture of collaboration and continuous improvement.

**Customer Engagement:**

*   Develop and implement outbound strategies to engage customers who have expressed interest in the company’s products and services.

*   Actively participate in outreach efforts to convert new or potential customers into loyal members.
*   Oversee team communications via live chat, email, and follow-up calls to ensure a seamless onboarding experience.

**Process Optimisation:**

*   Monitor and evaluate team workflows, identifying areas for efficiency and improvement.
*   Collaborate with CRM, marketing, and operations teams to align outbound efforts with company goals and campaigns.
*   Analyse customer feedback and data to refine outreach strategies and improve conversion rates.

**Reporting and Analytics:**

*   Track key performance metrics for the team, such as conversion rates, response times, and customer satisfaction scores.
*   Provide actionable insights to senior management, highlighting successes and opportunities for growth.

**Qualifications And SkillsEducation and Experience:**

*   Bachelor’s degree required.
*   Minimum of 2 years in an outbound sales or customer service role, with at least 6 months of leadership experience.
*   Prior experience in the iGaming industry is essential.

**Core Skills:**

*   Excellent verbal and written communication skills, with a knack for fostering positive customer interactions.
*   Proficiency in managing US-based accounts via phone, email, and chat.
*   Adept at multitasking, problem-solving, and maintaining composure in high-pressure situations.

**Technical Proficiency:**

*   Strong IT literacy and familiarity with customer-facing software.
*   Experience with CRM platforms is a plus.

**Personal Attributes:**

*   Genuine care for customers and a passion for delivering top-tier customer service.
*   Proactive, goal-oriented, and committed to team success.
*   A flexible and adaptive mindset, with a willingness to work shifts, weekends, and holidays as needed.

**Important Requirements** A dedicated home office setup, including:

*   Personal laptop or PC.
*   Reliable internet connection.
*   Headset with clear audio capabilities.

Customer Support Engagement Lead

At Ancient Gaming, we lead the way in innovation within the iGaming software industry. As pioneers, **we are constantly pushing the boundaries of what's possible**, setting new standards with engaging software and transformative experiences. Our products are designed to captivate a high-spending, forward-thinking generation eager to reshape the future of gaming.

Founded in Malta in 2018, Ancient Gaming has rapidly grown into a global entity, with a team of over **100 skilled professionals** spanning more than **30 countries**. Embracing a remote-first model, we continue to drive advancements in the gaming landscape.

**⚡ Your Mission as a Community Manager:**

You will cultivate a vibrant, engaged and supportive community on Discord that enhances the user experience. You will be responsible for transforming our community into a positive space that encourages open discussion, genuine interactions and constructive feedback, while strategically managing and promoting our brand’s interests.

**You will be working on:**

*   **CSGORoll** — the world’s #1 skin gaming site. A **community social gaming platform** specifically designed for CS2 players, featuring unique in-house custom-built games, such as Roulette, Crash, Unboxing, and PVP.
*   **HypeDrop** — a **leading gamified shopping platform**, where over 500,000 users experience the excitement of real-time mystery box openings, box battles, and customizable deals. Since 2018, HypeDrop has sold over 150 million boxes, revolutionizing the way people shop and win.

**You will:**

*   Create, plan and publish content on social media platforms: Develop and execute a platform-specific organic social strategy to grow and activate our user base in line with our marketing and product roadmaps. Optimise content that drives engagement and conversation and is tailored to the behaviours and expectations of our target audiences across all our social media platforms.
*   Engagement: Interact with our social media community by responding to comments, messages, reposting and celebrating user-generated content, fostering a sense of community and building brand advocacy.
*   Manage and moderate community platforms (X, Discord, Instagram, etc.) to ensure a positive and dynamic environment.
*   Relationship Building: Monitor channels and cultivate relationships with key influencers, partners, brand advocates and community members to help us to identify opportunities to increase engagement and build brand loyalty.
*   Continuously research and test new content formats, trends and platform features to drive audience growth, increase reach and engagement with our target audience, and share insights with the wider team.
*   Track and report on performance metrics to provide actionable insights to refine future strategies.
*   Conduct community competitor analysis and benchmarks to identify opportunities, especially on video related platforms (YouTube, TwitchTV, Kick.com, TikTok)
*   Collaborate with the influencer team to align organic strategies with other marketing efforts and work with customer support to address community feedback and improve overall brand sentiment.
*   Share insights and learnings from social media efforts with other departments to support broader marketing strategies and enhance brand development.

**You will excel in this role if you possess:**

*   4+ years of experience in social media, content creation and digital marketing, preferably within the crypto, gaming or igaming industries.
*   Experience with owning and/or managing Discord servers and Discord moderators.
*   Strong understanding of social media platforms, algorithms, and best practices, with a proven track record of managing schedules of engaging content and growing social media followings.
*   Excellent written and verbal communication skills, with a knack for storytelling and brand narrative.
*   Highly organised with strong project management skills and the ability to multitask and prioritise in a fast-paced, working environment.
*   Ability to analyse community metrics and translate insights into action.
*   Fluency in English.
*   Comfortable working in a fast-paced, dynamic environment.

**😎 What do we offer to you?**

*   **Work-from-Anywhere Policy:** As a remote first organisation, you have the opportunity to work from any location globally. Our flexibility policy empowers you to tailor your location and workday to support your personal needs, while still promoting effective collaboration with your colleagues.
*   **Annual Team-Building Event:** Each year, we select a destination for our team-building event to collectively celebrate our achievements and strengthen our team bonds.
*   **Home Office Equipment Budget:** We provide a dedicated budget to acquire all necessary equipment to set up an efficient and comfortable home office environment.
*   **Learning and Development Budget:** We invest in your professional growth by offering a budget for skill development and continuous learning, including full access to Udemy.
*   **Spill Mental Health Service:** Our Spill Mental Health Service offers comprehensive counseling support to any employee in need, ensuring your well-being is prioritized.
*   **Company Culture:** We are an innovative and fast-moving company where your development will only be limited by your own potential.

This post details our vision for the ideal candidate and highlights the potential for growth within this role. If you’re an 80% fit and excited about the position, we encourage you to apply. Ancient Gaming is an equal opportunity employer. All applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Community Manager

At Foxelli Group, we're not just leading the digital marketplace - we're redefining it. With 10 years of experience and a portfolio of thriving direct-to-consumer (D2C) brands generating over $20 million USD annually, we’re pushing boundaries to achieve our next growth milestone. 

That’s why we’re on the hunt for a Head of Customer Support who’s ready to make a real impact. 

❕This role is 100% remote and you will join a team that already works from 20 different world countries.

**THE ROLE**

As the Head of Customer Support, you will lead our team in delivering outstanding experiences and contributing to sales growth. At Foxelli Group, every day is a chance to break boundaries, hit goals, and shape an experience that sets us apart. You’ll have the opportunity to transform customer interactions, build a feedback-driven system, and create a lasting impact.

**RESPONSIBILITIES**

*   Lead & Inspire: Motivate and mentor your team to hit ambitious targets and maintain high standards. Uptrain and manage the customer support department to a team that not only cares for our customers but also sells our products.
*   KPI-Driven Performance: Set, track, and exceed key metrics like response time, customer satisfaction, and sales conversion. Every interaction is an opportunity to achieve more.
*   Customer Experience Advocate: Ensure seamless, consistent communication across all channels while maintaining our brand voice.
*   Feedback to Action: Build a system that captures customer feedback and translates it into actionable insights for our marketing team, ensuring that we stay aligned with customer needs and market trends.
*   Tech-Savvy Problem Solver: Master tools like Gorgias, Yuma, and social media platforms to streamline support processes and engage effectively. Constantly seek process improvements to elevate the customer journey.

**SKILLS & EXPERIENCE**

*   2+ Years of Leadership Experience: Proven track record of leading and motivating support or sales teams to success.
*   Goal-Oriented & KPI-Focused: Strong skills in setting, managing, and achieving targets that drive both customer satisfaction and sales.
*   Proactive Problem-Solver: Ability to identify potential issues and quickly develop effective solutions, always staying a step ahead.
*   Communication & Engagement Expert: Mastery in maintaining brand voice and driving customer interactions that align with our values and business goals.
*   Sales experience is highly appreciated.

**THE RECRUITMENT PROCESS**

*   10 min online DISC assessment to identify your behavioral style since we strongly believe in the power of diverse teams.
*   15-30 min intro e-meet with Foxelli Group Talent Acquisition team to discuss company, role, and expectations.
*   60 min e-meet with the Hiring Manager and Foxelli Group CPO to discuss: the vision of the role, your competencies, and technical skills. Have a both-sided Q&A session.
*   Decision & Feedback from us.

**SALARY**

€2,000 - €2,700 after taxes, depending on your skills, competencies, and experience, with the potential for quarterly performance-based bonuses tied to KPIs.

❕Please note that this role requires a self-employment certificate.

**PERKS & BENEFITS**

*   Complimentary gym memberships and company-sponsored outdoor adventures for your strength and keeping your physical well-being in check.
*   A personal development budget is at your disposal for your personal and professional growth to ensure you keep continuously growing.
*   Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested.
*   A budget for your home office setup so you’re comfortable working how you like and where you like.
*   Strong company culture and a network of unique individuals that celebrates you.
*   Full flexibility with your schedule in a fully remote setting for your control of a working day, powered by Hubstaff for transparency and fairness.

**ELIGIBILITY & LOCATION REQUIREMENTS**

At Foxelli Group, our team operates primarily in the Eastern European Time Zone (EET), which is UTC+2 and UTC+3. We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.

Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.

Ready to lead Foxelli’s growth journey? Apply now!

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