GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. Thanks to products like Duo Enterprise, and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation. **An Overview Of This Role** Join our Growth team to shape how users discover and adopt GitLab's powerful capabilities. Operating at the intersection of product and analytics, we analyze and optimize the complete customer journey – from initial acquisition through feature adoption and user reactivation. Unlike traditional product teams, we have unique autonomy to rapidly experiment and implement improvements that directly impact user experience. Through data-driven decisions and A/B testing, we continuously optimize how users interact with GitLab's features. Our approach combines technical implementation with analytical thinking to drive meaningful improvements in user engagement and retention. This role offers you the opportunity to work across our entire tech stack, with a particular focus on backend development using Ruby on Rails and frontend work with Vue.js. You'll collaborate in small, agile teams alongside Product Managers, UX Designers, and Data Analysts to implement experiments and features that directly influence GitLab's growth metrics. **What You’ll Do**

*   Design and implement A/B tests and experiments across GitLab's platform
*   Build and optimize user onboarding flows and personalization features
*   Analyze experiment results and translate insights into actionable improvements
*   Implement features that drive user activation and adoption
*   Collaborate with Product and UX to refine and execute on growth initiatives
*   Contribute to both frontend and backend development, with a heavier focus on backend work
*   Participate in data analysis to inform product decisions
*   Help maintain and improve our experimentation framework
*   Collaborate closely with Engineering teams across GitLab to drive Growth initiatives and experiments

**What You’ll Bring**

*   Professional experience with Ruby on Rails and modern JavaScript frameworks (Vue.js preferred)
*   Experience implementing and analyzing A/B tests and experiments
*   Experience with multivariate testing and experimentation frameworks
*   Strong data analysis skills and ability to make data-driven decisions
*   Experience implementing and optimizing user onboarding flows
*   Knowledge of SaaS user acquisition and retention optimization techniques
*   Experience with relational databases (PostgreSQL preferred)
*   Strong understanding of web performance optimization
*   Ability to work effectively in a remote, asynchronous environment

**About The Team** The Growth team at GitLab focuses on optimizing the entire user journey to drive product adoption and user engagement. We operate with a unique blend of technical implementation and data analysis, continuously experimenting to improve how users interact with GitLab. Our team maintains a rapid iteration cycle, using data to validate our hypotheses and scale successful experiments across the platform. **How GitLab Will Support You**

*   Benefits to support your health, finances, and well-being
*   All remote, asynchronous work environment
*   Flexible Paid Time Off
*   Team Member Resource Groups
*   Equity Compensation & Employee Stock Purchase Plan
*   Growth and Development Fund
*   Parental leave
*   Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. _The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary._ California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range $98,000—$210,000 USD **Country Hiring Guidelines:** GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. **Privacy Policy:** Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Intermediate Fullstack Engineer, Growth (Ruby)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. **About The Role** CrowdStrike Next-Gen SIEM is changing the way people think about empowering Security, ITOps, and SOC analysts to stop the breach. At the core of this is our people. It’s important to inspire, support, and enable one another, so we've chosen a diverse group of talented, compassionate, and fun people to work with. The work is challenging but also allows for great flexibility to prioritize off-work commitments. We’ve found this to be the perfect mix for us. If you see yourself as a great match, we’d love nothing more than for you to join us as our new Sales Engineer. **What You'll Do**

*   As a Sales Engineer, you’ll be the face of the Next-Gen SIEM solution for prospective customers. Working alongside our sales team, you’ll take ownership of the technical relationship through the sales cycle.
*   You’ll also maintain that relationship with the customer as they discover what Next-Gen SIEM can do for them, expand their use, and provide feedback to our Product Management team.
*   You’ll become a trusted advisor by providing technical value in your interactions with prospective customers, answering technical questions, demonstrating Next-Gen SIEM’s capabilities, and laying out a technical vision of Next-Gen SIEM. In addition, you are expected to act as a Next-Gen SIEM subject matter expert, assisting with internal enablement on related platforms such as Falcon Long Term Repository.
*   You’ll be working closely with the teams in sales, leadership, marketing, support, customer success, and engineering. In particular, you’ll be a critical part of the sales team; providing feedback on deal progress, uncovering the wants and needs of prospects, and translating that to tangible value from the Next-Gen SIEM platform, and, ultimately, bringing more customers to Next-Gen SIEM.
*   In addition to guiding prospective customers through their discovery of Next-Gen SIEM, you’ll also play an integral part in defining and executing on our go-to-market strategy - exploring new use cases, integrations, partnerships, etc. In other words, your success in this role will have a significant impact on the expansion of Next-Gen SIEM worldwide.

**What You'll Need**

*   We’re looking for a colleague with a great compassion for taking care of prospective customers and their challenges combined with well-rounded technical, analytical, and sales skills.
*   You appreciate the importance of teamwork, but will also benefit from your proactive approach to solving challenges and helping external and internal parties.
*   Proven experience (ideally around 6 - 8 years) with modern SIEM platforms is required. This includes everything from data ingestion, to parsing, to manipulation and visualization of the data.
*   It’s advantageous if you’re comfortable with Linux and Windows troubleshooting, data ingestion formats, programming languages, cloud concepts, and orchestration tools.
*   You’ll also do great in this role if your experience includes distributed data stores, data shipping services, cloud providers, SSO concepts, and container orchestration such as Kubernetes. Ideally, you’ve participated in one or more of the common sales processes such as MEDDPICC, Challenger Selling, or Value Selling in a presales or architect role.
*   Ability to adapt, thrive and excel in a fast-moving, nimble environment.
*   Comfortable in a team selling environment working in close collaboration with peers in the CrowdStrike sales organization.
*   Consultative sales approach – ability to challenge companies/businesses to think differently.
*   Strength in evangelizing technology and new account acquisition (hunting) – ability to discover and uncover new opportunities with prospects and existing business customers.
*   Highly motivated and professional, with excellent verbal communication and interpersonal skills.
*   Outstanding organizational skills with the attested ability to prioritize and complete multiple tasks to meet deadlines.
*   Self-starter able to work independently but also team oriented – work together win together attitude.
*   Excellent problem resolution skills – resourceful and constructive.
*   Travel component: up to 20%

**Benefits Of Working At CrowdStrike**

*   Remote-friendly and flexible work culture
*   Market leader in compensation and equity awards
*   Comprehensive physical and mental wellness programs
*   Competitive vacation and holidays for recharge
*   Paid parental and adoption leaves
*   Professional development opportunities for all employees regardless of level or role
*   Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
*   Vibrant office culture with world class amenities
*   Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Sales Engineer - NG SIEM (Remote, AUS)

**Remote Educational Consultant Opportunity: Design Your Own Future**

Are you an educator looking for a career change that allows you to design your own role?

Do you have transferrable skills and are ready for something more fulfilling and flexible?

If you're motivated by personal growth and financial success, we want to hear from you!

**About Us:**

A Life You Design partners with a global organisation to offer an exciting opportunity where you can build a career and design your own life. Our company supports individuals with a growth mindset—those passionate about both personal growth and financial success.

**Who We're Looking For:**

Are you ready to break away from traditional career paths? Sick of the 9-5 grind???

Do you want self-direction, a healthy work-life balance, and rewards based on your efforts?

If you’re a driven self-starter, this is the role you’ve been looking for!

**Role Overview:**

As a **Remote Educational Consultant**, you’ll have the autonomy to design your own business. With full support and mentorship, you’ll receive all the tools you need to build a successful, flexible, and rewarding career while helping others unlock their full potential.

**What You’ll Do:**

*   Build your own business in the personal development space.
*   Receive step-by-step guidance and mentorship to ensure your success.
*   Empower others by sharing impactful personal development programs.
*   Set your own schedule and determine how much you want to work.
*   Utilise effective marketing strategies to grow your business and reach a global audience.
*   Follow a simple three step system to run your own business, whilst being fully supported by a community of like minded entrepreneurs.

**What We’re Looking For:**

*   Excellent verbal and written communication skills.
*   Ability to follow detailed guidance while taking initiative.
*   A passion for personal growth and helping others achieve success.

**Desirable Skills and Experience:**

*   Familiarity with the personal development sector (a plus, but not essential).
*   Experience working remotely.
*   Ability to work independently and as part of a global team.
*   Previous experience in marketing or business development is an advantage, but not required.

**Why Join Us:**

*   No prior sales or personal development experience needed.
*   Flexible working hours—choose part-time or full-time.
*   Access to comprehensive training and ongoing support.
*   Independence as an entrepreneur with a proven business model.
*   No cold calling or high-pressure sales tactics.
*   Specialised marketing training to help you reach a global audience using online and social media tools.

**Compensation:**

This is a performance-based role. Your earnings are directly tied to your effort and success in building your business.

**Note:** A minimum of 3 years of work experience is required. This opportunity is not suitable for students.

**Ready to design your life?**

If you're ready to take control of your future and create a life of personal growth and financial freedom, this is your chance! Apply today and start building the life you've always dreamed of!

Let's connect—design the future you deserve! #RemoteEducationConsultant #PersonalDevelopment #CareerOpportunity #WorkFromHome

Remote Educational Consultant

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few roles based in offices. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring an **Alliances Field Engineer** to help our biggest partners (companies like Intel, Nvidia, Google, Dell, HP, Accenture, Tata and the like) understand and embrace our open source platform for themselves and their customers. Our worldwide field engineering team apply expert insights to real-world customer problems, enabling the enterprise adoption of Ubuntu, OpenStack, Kubernetes, AI/MLOps and a wide range of associated technologies. We are experts in the whole open source stack, from kernel to desktop, from cloud to the edge. Our team is also interested in business problems - building things reliably, efficiently and cost-effectively, and we have to learn to speak the language of our customers and their industries. We help global companies embrace public and private cloud infrastructure, cloud native operations, and open source applications. For this team we are looking for several Alliances Engineers to support OEM (hardware manufacturers), GSI (global system integrators), ISV (independent software vendors), Channel partners and Public Cloud alliance partners. You will support various alliances and partners of Canonical to adopt our products and technologies, help business leaders to define joint go-to-market programs with partners from the technical standpoint. We often say that our field engineers have 'the hardest job at Canonical' because customers can ask about any aspect of our solutions and products and expect a thoughtful, well-informed answer. We always want to do the best thing for our partners and customers, regardless of our company interests, and field engineers are the people we trust to ensure that is true. **Location**: This is a home-based role, we are hiring worldwide. What your day will look like

*   Understand Ubuntu, Linux, networking and services in real-world environments
*   Architect cloud infrastructure solutions like Kubernetes, Kubeflow, OpenStack, Ceph, and Spark either On-Premises or in Public Cloud (AWS, Azure, Google Cloud)
*   Architect and integrate popular open source software such as PostgreSQL, MongoDB, Kafka, Cassandra and NGINX
*   Help partners to offer and architect joint solutions utilizing Canonical's technologies on top of the public clouds and in the data center
*   Design and publish joint Reference Architectures and perform technical validations with various partners
*   Prepare and run onboarding sessions/workshops with various partners' teams to promote Canonical products and solutions

If you have a passion for the latest open source technologies, cloud-native development, data center technologies such as Kubernetes and computer networking, you will love the Alliances Engineer role at Canonical. What we are looking for in you

*   Extensive experience with Linux (Ubuntu preferred), Kubernetes, Ceph, software automation
*   Experience designing and implementing solutions on top of public or private clouds
*   Python and bash understanding, troubleshooting skills
*   Fluent written and spoken English
*   Excellent communication and presentation skills
*   High motivation, ability to multi-task and follow-up reliably on commitments
*   Interest in customer-facing engagement, including pitching, demonstrating and understanding customer environment and needs
*   Interest in new technologies like LXD, Juju and Snaps
*   Ability to travel globally up to 30% of the time
*   Degree in Computer Science, Mathematics, Physics or related technical field experience

What we offer you We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

*   Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
*   Personal learning and development budget of USD 2,000 per year
*   Annual compensation review
*   Recognition rewards
*   Annual holiday leave
*   Maternity and paternity leave
*   Employee Assistance Programme
*   Opportunity to travel to new locations to meet colleagues from your team and others
*   Priority Pass for travel and travel upgrades for long haul company events

**About Canonical** Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Alliances Field Engineer

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring a Software Support Engineer to… …work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run. This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical. This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself. You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu. **Location:** This is a remote role, we have teams in all time zones. The role entails

*   Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
*   Maintain a close working relationship with Canonical's Field, Support and product engineering teams
*   Participate in upstream communities
*   Develop bug fixes, backport patches, and work with upstream for inclusion
*   Review code produced by other engineers
*   Demonstrate good judgment in technical methods and techniques
*   Prioritize work and manage your time effectively against those priorities
*   Participate in team discussions to improve processes, tools, and documentation
*   Maintain clear, technical and concise communications
*   Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

What we are looking for in you

*   An exceptional academic track record
*   Background in Computer Science, STEM or similar
*   Experience with Linux and open source software
*   Experience with at least one of Python, Go, C or C++ on Linux
*   A drive to learn unfamiliar technology and deep-dive difficult issues
*   Willingness to travel up to 4 times a year for internal events

Nice-to-have skills

*   You love technology and working with brilliant people
*   You are curious, flexible, articulate, and accountable
*   You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
*   You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems

What we offer colleagues We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

*   Distributed work environment with twice-yearly team sprints in person
*   Personal learning and development budget of USD 2,000 per year
*   Annual compensation review
*   Recognition rewards
*   Annual holiday leave
*   Maternity and paternity leave
*   Employee Assistance Programme & Wellness Platform
*   Opportunity to travel to new locations to meet colleagues
*   Priority Pass and travel upgrades for long-haul company events

**About Canonical** Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Software Support Engineer

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. **About The Role** The Corporate Sales Engineer position will be responsible for managing our products and services technical sales support. You must be extremely results driven, customer focused, technologically savvy, and innovative at building internal relationships and external partnerships to attack the market with passion! The right candidate will possess excellent energy and drive and a real desire to build business across a portfolio of accounts. They will have the ability to build effective relationships quickly and to find valuable business within each account immediately that can then be enhanced by leveraging internal resources. **What You'll Do**

*   Collaborate with our Corporate sales teams and partners with high-touch pre-sales technical activity.
*   Technically qualify opportunities, demonstrate capability and value to end-users.
*   Perform POV (Proof of Value) evaluations with end-user accounts and partners, aligned to the success criteria of the end-user.
*   Create Security Assessment Reports for end-users post-POV evaluation.
*   Help drive end-user acceptance and buy-in for POV conversion to revenue.
*   Liaison between partner/customers and corporate headquarters for technical issues and their requirements.
*   In conjunction with sales teams, to achieve and aim to exceed assigned quarterly revenue targets.
*   Monitor, assess and report on a continual basis, the competitive situation and market development in the region.
*   Help and engage with any technical or marketing activities in region

**What You’ll Need**

*   Proven experience selling a complex multi-product architecture to organisations
*   Experience working in an IT security business preferable
*   Excellent technical knowledge within networking and/or security
*   Strong experience in next generation endpoint technologies is highly desirable
*   Familiarity with various hacking and exploitation tools and methodologies, common malware families, and evasion techniques.
*   Excellent knowledge and experience with a wide variety of IT technologies and security solutions.
*   Day-to-day operations and interactions will involve the following focus areas:
*   Platform – Windows, Linux and MacOS
*   Cloud – AWS, Azure and Google Cloud
*   IT Process Automation / Orchestration
*   Intel – Knowledge and experience with Threat Intel
*   Able to create excellent relationships with your customers and internally
*   Exemplary communication and interpersonal skills
*   Competitive nature, but also a collaborative team player
*   Strong presentation skills, both in person and via virtual channels
*   Coachable - Seeks help; knows how to get help, when to ask for it and what situations call for it
*   Self-Disciplined - Proven to be good at time management, organisation, and demonstrate discipline in their process and everyday business.
*   Self-aware – Has a solid understanding of their strengths and weaknesses and what they need to work on

**Benefits Of Working At CrowdStrike**

*   Remote-friendly and flexible work culture
*   Market leader in compensation and equity awards
*   Comprehensive physical and mental wellness programs
*   Competitive vacation and holidays for recharge
*   Paid parental and adoption leaves
*   Professional development opportunities for all employees regardless of level or role
*   Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
*   Vibrant office culture with world class amenities
*   Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Corporate Sales Engineer (Remote, AUS)

**Pre-Sales Engineer – Pro AV SolutionsLocation:** Australia/New Zealand, preferably in Sydney

**Company:** MAXHUB

**About MAXHUB**

MAXHUB is a global leader in Pro AV solutions, delivering cutting-edge technology for modern meeting spaces, education, and collaboration environments. As we expand in the ANZ region, we are looking for a skilled Pre-Sales Engineer to support our partners and customers in designing, deploying, and optimising AV solutions across MAXHUB's broad product range including Interactive Flat Panels, Digital Signage, Microsoft Teams Room, and LED solutions.

**Role Overview**

As a Pre-Sales Engineer, you will play a key role in supporting MAXHUB’s Pro AV business by providing technical expertise, solution design, and pre-sales support to partners and customers. You will work closely with the sales team, ensuring successful project design, proof of concept (POC) implementation, and seamless product integration.

**Key Responsibilities**

*   **Solution Design:** Work closely with partners and end-users to design and propose tailored Pro AV solutions that meet project requirements.
*   **Tender Response:** Support tender submissions by providing technical expertise, solution architecture, and documentation.
*   **Product Demonstrations & POCs:** Conduct live product demonstrations and set up proof-of-concept (POC)deployments to showcase MAXHUB’s capabilities.
*   **Partner Enablement & Training:** Develop and deliver training sessions to partners’ technical teams, ensuring they are equipped to deploy and support MAXHUB solutions.
*   **Relationship Management:** Build and maintain strong technical relationships with key partners, acting as their primary point of contact for pre-sales and solution consulting.
*   **New Product Launches:** Lead the technical go-to-market strategy for new products, ensuring new products are well tested, and partners and customers are well-informed.
*   **Technical Documentation:** Create and maintain high-quality technical documents, guides, and best practices for deployment and support.

**Qualifications & Experience**

*   4+ years of experience in a pre-sales, solutions engineering, or technical consulting role in the Pro AV / UC industry.
*   Strong knowledge of AV solutions, collaboration platforms, and video conferencing technologies.
*   Experience integrating complex meeting room solutions with pro audio brands and control systems.
*   Experience in designing and supporting Microsoft Teams Room (MTR) solutions is highly desirable.
*   Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders.
*   Experience with tender responses and technical documentation.
*   Strong problem-solving skills and ability to work collaboratively with partners and internal teams.
*   Regular travels within Australia and New Zealand, and infrequently to other APAC regions can be expected.
*   Mandarin language proficiency is a bonus but not required.

**Why Join MAXHUB?**

*   Work with a fast-growing global brand in Pro AV and collaboration technology.
*   Collaborate with industry-leading partners and customers.
*   Working with a highly supportive team - your voice will be heard, your opinions will be valued, your ideas will be put into reality.
*   Enjoy the full flexibility of working remotely.
*   Competitive salary, training, and career development opportunities.

If you are passionate about AV technology and want to be part of a dynamic team driving the future of collaboration, we’d love to hear from you!

Presales engineer - Pro AV solutions

**About The Role** The Level 2 Technical Support Engineer (TSE) is the primary contact point between the Level 1 Support Team, Customer Success (CS), and the Engineering teams at Abnormal Security. This role involves triaging escalated cases and driving their resolution in collaboration with Abnormal’s engineering, escalation management, and product teams. Level 2 TSEs are responsible for investigating and troubleshooting issues and suggesting process and product improvements. In this position, the Level 2 TSE will lead a team of subject matter experts focused on detecting false negatives and false positives reported by customers. They will act as the primary liaison between the Support team and Abnormal’s Detection Engineering and Product teams. Key responsibilities include driving detection improvements, responding to and mitigating customer incidents, and enhancing existing escalation processes. The Level 2 TSE is responsible for updating customers and the Level 1 Support team on case status and next steps in accordance with defined support offerings and associated SLAs. They will also provide possible workarounds to ensure customer success. Effective written and verbal communication is essential when interacting with all levels of the organization, both internally and externally. Additionally, the Level 2 TSE will log and manage all inbound and outbound interactions using a CRM system, including support cases, emails, chats, and phone calls. They will identify, create, revise, and publish internal and public-facing product solutions based on common questions and issues. What you will do

*   A level 2 engineer is the primary escalation point for Level 1 support and the main interface with Engineering
*   Handle advanced break-fix cases and will only escalate 10% or less of issues.
*   Manage all escalated Jiras from Level 1 support and Salesforce Backlog
*   Understand, troubleshoot, analyze and resolve product issues reported by the customer and keep escalations under 25% to Engineering
*   Support the Sales team, Deployment team, and CSMs with break-fix-related activities that require product expertise and knowledge
*   Provide case status and next steps to the customer according to defined support offering and associated SLA’s/SLOs for follow up time frames with a goal of 90%+ attainment.
*   Schedule customer calls with assistance from CSM for difficult Sev1 and Sev2 issues to address case issues, concerns, and escalations.
*   Provide possible workarounds to issues to ensure customer success and recommend (help develop) tools to support the customers to reduce the number of escalations by 25% or less.
*   Tracking issues/enhancements from customers and doing a proper hand-off to other members of the team
*   Knowing when to escalate issues and working with the teams on the escalation until the issue is resolved
*   Logging and managing all inbound/outbound interactions via the Salesforce CRM with customers in support cases, email, and phone
*   Achieve goals including KPI’s established by the support manager which include:

*   KR: > 90% First response SLA
*   KR: > 90% Resolution SLA
*   KR: > 90% Follow up Response SLA

*   Always provide an outstanding customer experience while being the customer’s advocate through the lifecycle of their support case and maintain a Customer Satisfaction score of 90% or greater satisfaction.
*   Prioritize tasks and accurately document the nature of the reported problem and communicate effectively in writing and verbally with all levels of the organization and maintain a 90% or greater score with random audits of cases

Must Haves

*   4+ years experience in an enterprise product support environment
*   Advanced understanding of email security fundamentals (MX records, differences between spam/graymail/phishing/business email compromise attacks, SPF/DKIM/DMARC, message header analysis, Mail Transfer Agents)
*   Advanced experience in the triage, investigation, and mitigation of product detection issues (ie. False Negatives/False Positives)
*   Previous experience working on and/or supporting Information Technology and Security Operations Center (SOC) teams
*   Understanding of security fundamentals (e.g. threats, vulnerabilities, risk management)
*   Experience with enterprise cloud productivity technologies and products (e.g. Microsoft 365, Google Workspace, APIs)
*   Experience with enterprise security solutions (e.g. Secure Email Gateways, SIEM, SOAR, Firewalls)
*   Demonstrated understanding of bug escalation processes from initial triage to investigation, troubleshooting, and resolution
*   Analytical and organizational skills in collaborating, coordinating and escalating issues within a team of product support professionals
*   Strong written and verbal communication skills with internal and external stakeholders (e.g. email, phone, and video calls)
*   Experience with case management systems and CRMs (e.g. Salesforce, Zendesk)
*   Strong orientation toward driving customer success and satisfaction

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