It's fun to work in a company where people truly BELIEVE in what they're doing! _We're committed to bringing passion and customer focus to the business._ **Job DescriptionINTRODUCTION:** Glofox is on a mission to turn fitness visions into seamless reality. Our ever-growing client base spans over 80 countries with an internal team of 200+ dedicated to powering the fitness industry we operate within. Recently acquired by ABC Fitness Solutions (abcfitness.com), a leading provider of software for the fitness industry. Glofox and ABC combined are even better positioned to boost performance and create a total fitness experience for members of clubs of all sizes whether a multi-location chain, franchise or an independent gym. Our values: Best Life, One Team and Growth Mindset encourage us to come together as a team to achieve great work, live our best life at work and see challenges as opportunities. As a Customer Support Specialist at Glofox, you will be accountable for supporting our diverse customer base predominantly by email, live chat and phone using our support tool Zendesk. You will be responsible for owning customer support issues all the way from initial contact right through until resolution, 24/7, including weekends. The successful candidate will be an ambitious, customer focused person, who is looking to kickstart a successful career in customer service by operating at a global level. **WHAT YOU’LL DO:**

*   Provide excellent, easy-to-understand support via our various support channels
*   Identify potential technical issues and report same to our product team
*   Communicate resolution of issues clearly and effectively to clients
*   Contribute to our knowledge base and take your own initiative in respect of articles and saved replies
*   Build positive working relationships with our diverse customer base
*   Identify and take ownership of problems or issues within a customer and work with the customer to mitigate or resolve them
*   Demonstrate product capability and functionality
*   Work with our customers and our product management team to identify new features that will make our product more valuable to our customers
*   Maintain customer and update details in our CRM

**WHAT YOU’LL NEED:**

*   1 years’ experience in a fast paced customer facing role (this doesn't necessarily need to be in a similar company, some of our most successful team members have transitioned from a hospitality / retail background!)
*   Excellent customer relationship skills
*   Strong levels of empathy and ability to really understand the customer’s pain
*   Team player, great work ethic and ability to work in a high-paced challenging environment

**WHAT’S IN IT FOR YOU:**

*   Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
*   Time Off – with our open PTO policy, you pick when you want time off when it’s best for you!
*   Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
*   Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
*   Fitness Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
*   Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
*   Medical/Dental/Vision coverage
*   EAP – we get you help when you need it. Period.
*   Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
*   And more! – so many benefits we couldn’t even fit them all here!

**We’recommitted to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:** ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com **ABOUT ABC:** ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym. Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com). _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_

Customer Support Technician

Conservation International protects nature for the benefit of humanity. Through science, policy, fieldwork, and finance, we spotlight and secure the most important places in nature for the climate, biodiversity, and for people. With offices in 30 countries and projects in more than 100 countries, Conservation International partners with governments, companies, civil society, Indigenous peoples, and local communities to help people and nature thrive together. **POSITION SUMMARY - This position will be based in one of the following countries: Arlington,VA-United States, Australia, New Zealand, United Kingdom (remote)** The Manager, Financial Applications, works with the Financial Applications Director in management and end-user support for CI’s financial applications. This position will support the following systems: Unit4 Business World and SAP Concur. In addition, this position will respond to help desk requests from system users globally, manage security for these systems, and support system upgrades. This position will also support the enhancement and development of existing and new applications, including design, data validation, testing, and training. Additionally, this position will be responsible for the generation of special financial and budget reports through SQL queries and advanced Excel applications as needed. This position requires strong technical aptitude, an understanding of accounting and financial reporting, experience from a user and a system manager perspective, good customer service and communication skills, the ability to triage and reprioritize caseload, and to follow-up on open issues. Patience with a diversity of user skill levels and determination to resolve issues in a timely manner are essential qualities. **Responsibilities**

*   Serve as help desk point person, supporting global use of financial applications: Unit4 Business
*   World and Concur.
*   Work with vendor support systems as needed to facilitate the resolution of cases.
*   Ensure timely follow-up, resolution, and documentation of service requests.
*   System Maintenance
*   Create, maintain, and terminate financial application user accounts.
*   Create and manage complex workflow processes for appropriate systems.
*   Work with system providers and the IT department to facilitate installation and migration to software patches and upgrades.
*   Create and maintain system configuration as needed to ensure optimal processing.
*   Design reports and procedures.
*   Design special purpose reports as required for audits or other management uses.
*   Designing processes and procedures for getting data into and out of financial systems as needed.
*   Design, test, and maintain custom reports and forms in BW using BW report engine tools.
*   Design, test and maintain AG16s (SQL-based customizations) in BW.
*   Other duties as assigned by supervisor.

**WORKING CONDITIONS**

*   Guidance on flexible work arrangements will be shared during the interview process.

**QualificationsRequired**

*   Bachelor’s degree in a related field or equivalent experience.
*   4 to 6 years of related experience in providing support for financial systems.
*   Understanding of accounting processes and standards.
*   Solid working knowledge of relational and/or OLAP databases.
*   Experience working with MS SQL Server.
*   Experience with ERP reporting tools.

**Preferred**

*   Experience with Business World Financials, including General Ledger, Accounts Payable, Accounts Receivable, Purchasing, Timesheets, and Reporting modules.
*   ERP system administrator experience is desirable.
*   Strong background with ERP-level reporting tools, including SQL and Power BI.
*   Foreign language fluency is a plus (especially Spanish, French, and Portuguese).
*   Visual Basic
*   Experience with SAP Concur administration.

**To apply for this position please submit a resume and cover letter.See all Conservation International Career Opportunities HEREConservation International is an equal opportunity, affirmative action, and Diversity, Equity, Inclusion, and Accessibility-committed employer. We are proud to have a diverse, global workforce where employment decisions are based on qualifications, experience, position requirements, business needs, market conditions, merit, and other legitimate nondiscriminatory factors.**

Manager, Financial Applications

**About ElevenLabs**

At ElevenLabs, we are pioneering voice technology with our cutting-edge research and products.

We launched in January 2023 and have since reached over 1 million users globally and have partnered with the world’s biggest names (see customer stories). We have closed our Series-B funding at 1.1B valuation earlier this year and are backed by the leading names in tech and AI (Nat Fridman, Daniel Gross, Andreessen Horowitz, Instagram co-founder Mike Krieger, Oculus VR co-founder Brendan Iribe, Deepmind & Inflection co-founder Mustafa Suleyman, and many others).

We are at an exciting phase of our growth and innovation and are looking for ambitious people to help us further push the boundaries of voice AI. This is a rare chance to be an early member of a company on the rise. If this excites you, we want to meet you!

**Who we are**

A global team of passionate and innovative individuals united by curiosity and a shared goal: to be the first choice for AI audio solutions. Together, we are shaping a new technology and market from the ground up. We innovate quickly and take pride in getting things right, from the big picture initiatives to the details that keep us moving smoothly every day. We work with high autonomy and accountability where the best idea wins at any time and from anyone.

**About the Role: Technical Customer Support Specialist**

As a Technical Customer Support Specialist at ElevenLabs, you will play a crucial role in ensuring our B2B and enterprise clients receive exceptional support. This position is ideal for individuals who are passionate about AI and audio and thrive in a dynamic, fast-paced startup environment with a higher degree of self-drive to find issues as well as solutions, both reactivity and proactively.

**Key Responsibilities**

*   Excellent Customer Support: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy.
*   Technical Troubleshooting: Diagnose and address technical issues related to for example the ElevenLabs platform, AI, APIs, code, and much more. While providing clear, user-friendly solutions to complex technical problems.
*   Documentation & Knowledge Base Management: Continuously update and improve support documentation and help center articles. Act as a liaison between customers and internal teams, ensuring customer feedback informs product improvements.
*   Collaborative Support: Work closely with the product and engineering teams to relay customer needs and suggest enhancements. Foster strong relationships with enterprise clients to support their ongoing success with our products.

**Who You Are**

You are a highly motivated and technically proficient person who thrives in a fast-paced environment where a high degree of ownership and personal responsibility is required. You have a strong passion for customer support, AI, and audio. You are curious and enjoy working on both technical issues as well as general product issues, trying to figure out solutions by yourself to get a firm grasp on the issue our customer might be experiencing, but you have no problem involving and collaborating with others.

**Key Attributes**

*   Passionate: Enthusiastic about customer support, AI, audio, and making content universally accessible to everyone.
*   Driven: Strong work ethic with a commitment to excellence and continuous improvement.
*   Collaborative: Enjoy working with a diverse, international team in all time zones and supporting colleagues to achieve shared goals.
*   Adaptable: Comfortable navigating the challenges of a fast-growing startup and adapting to evolving priorities.

**What You Bring**

*   2-3 Years in Technical Customer Support: Proven experience in a SaaS environment or a high-growth technology company with B2B/enterprise experience.
*   Technical Troubleshooting: Expertise in resolving issues related to APIs, browser errors, and other technical integrations.
*   Experience with GCP and code: Well-established experience and proficiency using several industry-standard tools, especially previous experience using tools such as the GCP suite, BigQuery, Firestore/Firebase, and an understanding of GoogleSQL/SQL. Proficiency in reading and troubleshooting code is a big plus, primarily in Python, but also preferably in a few others, such as JavaScript, Node.js, and React.
*   Startup Experience: Prior experience working in a startup with international, remote teams is highly valued.

**Skills**

*   Detail-Oriented: Meticulous attention to detail with a focus on delivering high-quality support.
*   Autonomous: Ability to work independently, manage your time effectively, and execute tasks without constant supervision.
*   Communication: Strong verbal and written communication skills, allowing for clear and effective interactions with clients and internal teams.

**Interests**

*   AI and Technology Enthusiast: A genuine interest in AI advancements and audio technology.
*   ElevenLabs User: Bonus points if you are already familiar with and use ElevenLabs products!

**What We Offer**

*   Compensation is based on qualifications and experience. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.
*   Remote-first; we look at who you are rather than where you live. That's why we are growing across the globe and support your preferred location.
*   Opportunity to work with an ambitious group of people working at the frontier of AI.

#LI-remote

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