**Who We Are** We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit. As a full-service growth marketing firm, we offer best-in-class services including: SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients. At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A––putting marketers in a strategic seat at the table––and providing value in unparalleled ways. Managing billions in media, our dynamic team––of consultative marketers, creatives, analysts and technologists––challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

*   We support 100% remote, in-office, or hybrid work styles for anyone legally eligible to work in the U.S.
*   This is a contract position with the intent to hire as a full-time employee in 30-90 days after start date.

**A Day In The Life**

*   The Organic Search Strategist’s role is to create and execute on Organic Search strategies that align with the client’s KPIs. An Organic Search Strategist leads the SEO and Content strategy by evaluating the work we’ve completed to determine its effectiveness. They are responsible for meeting SEO and Content deliverable timelines and delivering high quality work. They adjust the strategy as needed in order to get the best results possible. The Organic Search Strategist clearly communicates what we’ve done, the impact it's had, and the direction of the ongoing strategy so that clients can see the value of our work and understand how it aligns with the client’s goals. They are a problem solver who can evaluate shifts in the Organic Search landscape. The Organic Search Strategist also looks for opportunities to collaborate with other channels to create an overall seamless cross-channel strategy

**Responsibilities**

*   Deliver all SEO and Content workflow on time while also adhering to 100% completion of Power Digital processes each week (Asana, Slack, 15Five, etc.)
*   Proactively communicate strategy ideas, relevant updates (Algorithm Updates, ranking changes, traffic/revenue/lead gen changes) to both internal and client teams
*   Stay updated on industry trends and best practices while also educating clients on recommended actions and next steps, especially in regards to Algorithm Updates
*   Effectively plan and communicate recommended SEO and Content strategy that aims to achieve client’s organic search goals. Report on the impact of those strategies during monthly and quarterly reporting
*   Independently manage client accounts comprehensively with minimal senior support
*   Execute at least 80% of SEO and Content deliverables with high accuracy (little to no errors)
*   Proactively seek and implement organic search improvements to achieve client goals within the organic search channel
*   Collaborate within a team to develop organic search strategy roadmaps that support client goals and objectives
*   Employ AI technologies to enhance and optimize business processes
*   Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

**Role Requirements**

*   Minimum of 1-3 years of experience in an SEO-based role with client facing experience
*   Familiarity and proficiency in data analysis and data visualization utilizing tools such as (but not limited to): SEMRush, ahrefs, GSC, GA4, Screaming Frog
*   Foundational understanding of organic search elements such as on-page, technical, and off-page SEO, along with SEO Content alignment to business goals and priorities
*   Excellent time management, prioritization and organizational skills for strategy planning, task delegation, and deliverable review
*   Proactive problem-solving ability, both in client-facing situations and internal scenarios, demonstrating a cooperative and strategic thinking mindset
*   Strong presentation skills to communicate insights and recommended actions effectively. Ability to tailor organic search storytelling for different audiences

**Key Performance Indicators (KPIs)**

*   Hit RPE success metric ($26k)
*   Below 10% Client Churn Rate.
*   Range of the number of accounts (8-12)

**Most Important Things (MITs)**

*   Organic Search production work and strategy to help maintain strategic relationships with organic search clients
*   Ability to know when to pivot strategy and/or re-forecast goals if needed to help scale client’s business
*   Maintain professional communication and presentation skills (both internal and external) while showcasing strong problem solving ability

_Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility._ _Please be aware of fictitious job openings, consulting engagements, solicitations, or employment offers from suspicious sources. These engagements may be an attempt to obtain private information, or to induce you to pay a fee for services related to recruitment or training. Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/__. If you have any doubts about the authenticity of any messaging behalf of Power Digital, please send us an email at_ _recruiting@powerdigital.com_ _before taking any further action in relation to the correspondence._

Sr SEO Strategist

About us

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines broad insurance coverage with a digital risk assessment and continuous security monitoring to help organizations protect themselves in today’s hyper-connected world.

Opportunities to make an impact with bold thinking are real - and happening daily.

About the role Based on the success of our Australian business, we’re hiring our second Underwriting Associate to support Coalition’s delivery of best-in-class service to our brokers and policyholders in our Australian insurance business. Candidates in this role will be accountable for providing the highest level of customer support and service to prospective and current customers (which include both insurance brokers quoting on our platform, as well as our policyholders), facilitating the underwriting process while rapidly learning about our differentiated Active Cyber Insurance offering.Ideal candidates for the role will have demonstrated experience effectively finding a solution to broker or customer needs in an intricate, rapidly growing business – from basic company and product education to administrative and transaction assistance. They’ll also aspire to career progression in the insurance industry.  Pair that with an incredibly positive attitude, and a drive to help others, then you’re someone we’d love to spea Responsibilities

*   Answering inbound questions and requests from insurance brokers and current policyholders over email, live chat, and (much less frequently) by phone
*   Ensuring brokers and current customers receive the assistance they need from Coalition’s underwriting, business development, security, and claims teams
*   Educating brokers on Coalition’s cyber insurance products, as well as how to use both our online quoting platform (for brokers) 
*   Performing administrative insurance functions to keep our growth engine running, including entry of manual submissions, provision of Certificates of Currency, and policy date changes
*   Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points

Skills and Qualifications

*   Prior experience in a customer support/customer service role and/or a strong desire to learn
*   Excellent interactive and communication abilities, both written and verbal, especially in broker-facing roles or similar (e.g. channel sales)
*   Resourceful, enthusiastic, and a desire to operate in a start-up environment – if you’re looking for an opportunity to learn and expand your skill set, this is the place!
*   Experience with Zendesk not required, but a plus! 
*   Prior insurance experience not required, but a plus!
*   Incredibly positive attitude. Attitude overcomes all!
*   Aspiration to develop a career in the insurance industry

Perks

*   100% medical coverage, including out-patient and emergency care
*   20+ paid holidays
*   12% employer pension contribution
*   Annual home office stipend
*   Mental & physical health wellness programs
*   Competitive compensation and opportunity for advancement

  Why Coalition? 

We’re a remote-first, mission-driven team committed to building a more inclusive culture with people of all different backgrounds. We trust our team members to take responsibility, share ownership, and put in the work to help us in our pursuit to solve digital risk.

Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes and remain true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion. 

We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.

Visit our Newsroom > 

Privacy Notice

Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.

Our Privacy Policy > 

**Anti-Discrimination Notice**

Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.

Accommodations

Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.

**To all potential candidates:** Coalition primarily does not use third-party recruiting services. Potential candidates will only be contacted by Coalition, Inc. during the recruitment process. You can always verify any opportunity on our official careers page http://www.coalitioninc.com/careers.

**To all recruitment agencies:** Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.

Underwriting Associate, Australia

**About the Role**

ProPharma is seeking a Native Mandarin-speaking Medical Information Specialist to join our Medical Information Contact Center. This role involves responding to medical inquiries, handling adverse event reports, and ensuring compliance with regulatory standards while supporting pharmaceutical clients.

**Key Responsibilities**

🔹 Medical Information & Customer Support

*   Respond to inquiries from healthcare professionals, consumers, and other stakeholders via phone, email, and digital platforms.
*   Provide accurate, compliant medical and safety information based on approved resources.
*   Translate and deliver medical information responses between English and Mandarin, both verbally and in writing.

🔹 Compliance & Quality Assurance

*   Accurately document and report adverse events, pregnancy reports, product complaints, and special situations in line with regulatory requirements.
*   Ensure all responses meet ProPharma’s quality standards and client-specific policies.
*   Conduct quality checks on translations and inquiry handling.

🔹 General Responsibilities

*   Maintain accurate and timely documentation in the Inquiry Handling System.
*   Participate in after-hours coverage on a rotational basis.
*   Adhere to company policies on data privacy, confidentiality, and health & safety.

**Requirements**

✅ Qualifications & Experience:

*   Registered Pharmacist in China, Taiwan, or Australia.
*   Full work rights in Australia (Visa sponsorship is NOT available).
*   Experience working in China or Taiwan’s pharmaceutical or healthcare sector.
*   Degree in Life Sciences, Pharmacy, or Nursing (RN/BS/BA/MS).

✅ Skills & Competencies:

*   Native Mandarin speaker with fluent English proficiency.
*   Strong translation skills (English <> Mandarin).
*   Excellent verbal and written communication, professional etiquette, and attention to detail.
*   Knowledge of medical terminology, pharmacology, and regulatory standards.
*   Ability to multitask and prioritize effectively under strict deadlines.
*   Proficiency in Microsoft Office and document management systems.

Mandarin-Speaking Medical Information Specialist

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge. **Summary** The Customer Success Manager at Skillsoft has a passion for digital learning to enable organizations to reskill and upskill their employees. They manage a portfolio of more complex Mid-market/Enterprise customers and are responsible for customer retention and satisfaction. The Customer Success Manager works closely with the customer’s learning leader(s) after the purchase of Skillsoft solutions to ensure the customer’s desired outcomes are met through onboarding, adoption, expansion, and renewal. The Customer Success Manager plans and drives ongoing account strategy working with the customer to establish critical goals, or other key performance indicators, and aids the customer in achieving their goals and desired outcomes. The Customer Success Manager teams with Skillsoft account executives and other internal partners to ensure high renewal rates. **Basic Skills & Qualifications**

*   Bachelor's Degree in business, education, or related field; or equivalent experience.
*   4+ years Customer Success experience or equivalent (e.g., sales, professional services)
*   Training or consulting experience with account management responsibility
*   Solid knowledge of the digital learning industry with the ability to articulate its features and benefits to all levels of the business enterprise, including understanding of the customer's business drivers
*   Ability to successfully support an account territory with a portfolio of more complex Mid-market/Enterprise customers

**Preferred Skills & Qualifications**

*   Solid understanding of business and leadership skills and competency development and their relevance to the organization's training needs.  Continually expands knowledge of content areas as they are incorporated into the Skillsoft library.
*   Good conceptual knowledge of current Technology and Developer Skills.  Ability to advise customers on T&D content, based on the Skillsoft T&D library.  Keeps up to date on new technology trends and may make recommendations to Skillsoft development on customer content needs.
*   Demonstrated ability to build relationships at many levels across customer teams
*   Experience in analyzing data, visualizing success, and demonstrating value
*   Strong Consulting, listening and communication skills, demonstrated by the ability to establish influential relationships with diverse customers, including business owners
*   Excellent facilitation and presentation skills for meetings and groups, both virtual and live, demonstrating the ability to guide individuals and groups, listen and question effectively.
*   Excellent written communication skills, demonstrating the ability to write with purpose, clarity, and accuracy.
*   Effective project management and organizational skills, specifically managing a high-volume customer base
*   Strong Critical thinking, problem solving and decision-making skills that balance data analysis with responsiveness for creative, independent, solution-focused action
*   Excellent teamwork skills and the ability to act as a strategic partner to the customer and sales team.
*   Ability to easily adapt to change as it relates to customer strategy, internal/external relationships, and organizational direction
*   Self-directed work habits, applied with creativity, resourcefulness, and a sense of personal responsibility
*   Experience using Salesforce CRM and Customer Success tools (e.g., Gainsight or other)
*   Advanced Excel and PowerPoint skills and proficient in Word and Outlook

**Key Responsibilities**

*   Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.
*   Ensure customer success by consulting during the process of defining, implementing, launching, promoting, and continually evaluating the digital learning program.
*   Provide guidance or advise customers on Skillsoft content, platform solutions, and service offerings using Skillsoft’s Digital Learning Principles and other frameworks.
*   Build relationships by being a customer advocate. Develop and enhance customer learning initiatives and facilitate the resolution of customer problems and concerns.
*   Guide customers to develop and enhance their digital learning program by providing relevant tools and other resources. 
*   Maintain a cadence of communicating with customers about their adoption and usage trends, overall satisfaction, and mining opportunities for deeper engagement
*   Conduct business review meetings with customers to measure progress, assess key trends and ensure value realization.
*   Analyze white space and identify up-sell and cross-sell opportunities.
*   Collaborate with Account Team to ensure expansion and renewal
*   Drive retention and growth among customers by understanding their business needs and helping them succeed by achieving targeted activity and renewal goals on a monthly, quarterly, and annual basis
*   Take proactive steps to address potential issues before they become larger setbacks to success and manage resolution and escalation of on-going support issues to relevant stakeholders (internal & external)
*   Keep current on new technology trends and makes recommendations to Skillsoft development on customer content needs.
*   Monitor and document account health and identify and mitigate risk within your assigned accounts.
*   Respond to activities and create follow up tasks in a timely manner

**Encouraged results (external: within 6 - 9 months)**

*   After completing our comprehensive onboarding program, we expect you to have gained expert product knowledge in Skillsoft content, learning design and technology as well as our Digital Learning Principles
*   Actively ensure there is a Success Plan in place for each of your accounts and successfully apply and use strategic tools and resources (Strategic Implementation Process, Learning Maturity Framework, Impact Survey) to move client programs into higher maturity stages.
*   Establish Governance Model for each customer, which defines our engagement cadence, to ensure we effectively manage the account.
*   Complete the CSM Journey on Percipio
*   Achieve or exceed Skillsoft’s defined Key Performance Indicators:

*   Meet or exceed quota (NRR)
*   Account Health Record updated (45 days)
*   Minimum of 2 Business Review meetings per year
*   Minimum of 1 customer story per year
*   Success Plan in place for every customer (updated at least quarterly)

**More About Skillsoft** Skillsoft delivers online learning, training, and talent solutions to help organizations **unleash their edge**. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance. Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com. **Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply!** NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

Customer Success Manager

Join Buildkite, where we help developers create faster, test smarter and innovate beyond limits.

We’re shaping the future of Scale-Out Delivery Platforms that is trusted by the worlds biggest tech companies

**🌏 Remote🏝️ 6 weeks vacation🖥️ Generous tech and home office budgets👶🏻 6 months paid parental leave🏢 Coworking space budget🍰 Equity opportunities🧘 Healthcare and wellness**

At Buildkite, our mission is to unblock every developer on the planet. Our Scale Out Delivery Platform is trusted by some of the world’s top engineering teams, including Airbnb, Shopify, PagerDuty, and Lyft. We help developers deliver software that is fast, scalable, and secure.

We are seeking a dynamic and driven Enterprise Account Executive to join our Sales Team. As an Account Executive at Buildkite, you will play a pivotal role in driving growth by developing, managing, and closing business within Enterprise Accounts. You will be responsible for leading the sales cycle from initial prospecting to successful deal closure, promoting the adoption of Buildkite's software solutions.

**What You’ll Do**

💡 **Develop New Business & Grow Existing Accounts**

*   Identify and close new business opportunities within enterprise accounts.
*   Build and maintain relationships with key stakeholders across different industries.
*   Manage the full sales cycle, from initial prospecting to closing deals.
*   Cross-sell Buildkite’s solutions and identify expansion opportunities within existing accounts.
*   Conduct active outreach using tools like Sales Navigator, Meet Alfred, Apollo, and Salesforce.

📈 **Sales Strategy & Execution**

*   Understand customers’ needs and tailor Buildkite’s solutions to their challenges.
*   Manage complex sales processes involving multiple stakeholders.
*   Accurately forecast pipeline and revenue, leveraging strategic sales methodologies like MEDDIC.
*   Maintain CRM hygiene and keep deal documentation up to date through proof-of-concept (POC) stages.
*   Collaborate with leadership and cross-functional teams to ensure successful outcomes for sales opportunities.

🔗 **Customer Engagement**

*   Work closely with Sales Engineers to guide customers through technical evaluations.
*   Provide insight and support to help customers maximise the value of Buildkite’s solutions.
*   Represent Buildkite at industry events, conferences, and customer meetings.
*   Be the voice of the customer. Advocate for their needs and share feedback with internal teams.

🎨 **What You Bring:**

*   **Proven Sales Experience** – Experience in B2B SaaS or software sales, with a track record of closing enterprise-level deals.
*   **Industry Knowledge** – Understanding of developer tooling, CI/CD, and cloud platforms like AWS and GCP.
*   **Strong Relationship Builder** – Comfortable engaging with both technical teams and senior decision-makers.
*   **Sales Acumen** – Familiarity with strategic sales methodologies like MEDDIC.
*   **Results-Driven** – Consistently meets or exceeds targets, with experience in delivering precise forecasts and business reports.
*   **Collaborative & Proactive** – Works well independently while contributing to a strong team culture.
*   **Strategic Thinker** – Able to navigate complex enterprise sales cycles and build long-term customer relationships.

✨ **Why Join Buildkite?**

At Buildkite, we value kindness, autonomy, and collaboration. You’ll be part of a remote-first company where your leadership can make a meaningful impact—empowering engineers worldwide to build and deliver better software faster.

You will be a key member of Buildkite’s Leadership Team, supporting our next phase of growth, scale, and impact for our customers. We offer incredible benefits designed to help you achieve outstanding results.

**Equal Opportunity Employer**

At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process.

If you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com.

Buildkite is a differently shaped company that values work-life balance and supports staff to work the ways that make sense for them. From the beginning, our goal has been to build a company that is people-centered, supportive and just a little bit weird 💚

Latest Remote Jobs inAustralia·Customer Support

Sr SEO Strategist

Sr SEO Strategist

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Australia·Customer Support