**About Anaconda**Be at the center of AI With more than 45 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit https://www.anaconda.com. Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way. **Summary** Anaconda is seeking a talented User Care Specialist II to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science, artificial intelligence, and machine learning. As a User Care Specialist you will focus on ensuring a positive experience for users or customers of Anaconda products and services. **What You'll Do**

*   Respond to tickets from a variety of customers who are using and/or inquiring about different Anaconda Products–our anaconda.cloud SaaS offerings, AI, Pyscript, PyExcel, PythonAnywhere, Edublocks, and others.
*   Provide exceptional customer service:
*   Show genuine concern and empathy for our customers and the issues that they are experiencing.
*   Be meticulous about fully reading the ticket and clearly understanding the issue that the customer is facing before responding
*   Be open to asking questions when you are unsure of an answer.
*   Document all interactions with customers through the ticket form, responding to them in a timely fashion and following through to resolution.
*   Communicate professionally to customers in a written format and establish templates for issues seen repeatedly, in order to easily scale as ticket count increases.
*   Be able to work together with other members of the Support Team to collectively answer customers’ questions when needed.
*   Coordinate with various internal teams, in reference to customer needs, in order to resolve customers’ issues.
*   Update documentation for common processes and procedures as assigned by User Care Specialist III or above.
*   Contribute to the training of and serve as mentor to new User Care Specialists.

**What You Need**

*   Prior experience in a ticketing support role (e.g., help desk, technical support, customer service).
*   Strong written and verbal communication skills.
*   Self-directed, a quick study, and an enthusiastic team player.
*   Sensitivity for the cultural differences of members of your own team, Anaconda, and our customers–and care deeply about fostering an environment where people of all backgrounds and experiences can flourish
*   Strong organizational skills with the ability to manage time and resources effectively.
*   Experience with ticketing system software such as ZenDesk, Stripe and Jira; and communication and documentation software such as Slack, Google Suite, and Confluence.
*   Skill at identifying common ticket themes.
*   Knowledge of general technical concepts such as: what is cloud computing, SaaS, data science, open source, generative AI.
*   Strong or developing emotional Intelligence
*   Embodies our values of Clarity, Care and Candor
*   Care deeply about fostering an environment where people of all backgrounds and experiences can flourish

**What Will Make You Stand Out**

*   Experience working in a startup or agile company, where processes and goals can change quickly (adaptability to change).
*   Experience responding to tickets of a technical nature in addition to non-technical tickets.
*   Knowledge of open-source software, Linux, python, and/or conda
*   Experience working in an open-source, AI, or data science-oriented company

**Why You'll Like Working Here**

*   Unique opportunity to translate strong open-source adoption and user enthusiasm into commercial product growth
*   Dynamic company that rewards high-performers
*   On the cutting edge of enterprise application of data science, machine learning, and AI
*   Collaborative team environment that values multiple perspectives and clear thinking
*   Employees-first culture
*   Flexible working hours
*   100% remote
*   Competitive benefits

Application deadline: There is no deadline; we accept applications on an ongoing basis.

*   FTE employees based on your region

__An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.__ __Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes. By clicking “Submit Application”, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated. For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller is Vanessa MacIlwaine.__ Anaconda is an EEO/AA employer M/F/V/D.

User Care Specialist II

**Company Description** In 1992, Aussie was born - taking on the big banks, bringing competition to the home lending industry, and revolutionising the Australian mortgage market forever. Fast forward to today, and Aussie is the largest retail mortgage broking network in the country and Australia’s #1 brokerage\*, with over 220 stores and 1000 brokers nationwide! When you join Aussie, you join a brand on a mission to change the way Australians experience home lending - for good. Over the past 30 years, we’ve helped more than 1 million Australians achieve their home ownership dreams, and supported countless brokers in building thriving businesses. With more home loans being settled by brokers than ever, and our market share continuing to grow, we’re looking to expand our family and help more Australians build thriving mortgage broking businesses with Aussie. **Job Description** Our Aussie mobile brokers work remotely and flexibly, supporting customers in a way that works for both parties - that usually means over the phone or via video appointment, but may also mean catching up face-to-face in a mutually convenient location from time to time. Regardless, you can say goodbye to office mandates and long commutes! Our broker’s businesses are powered by the industry’s #1 technology platform and backed by the leading broker value proposition in market. Aussie brokers benefit from pre-qualified customer appointments booked into their diaries and also receive loan processing support. This adds significant capacity back to our brokers, allowing them to focus on what they do best - interacting directly with customers and focusing on income generation instead of wasting time on cold leads and unnecessary admin. **This Is a Self-employed, Commission-based Opportunity, Where You Will**

*   field pre-qualified customer appointments booked for you by our in-house sales associates
*   provide customers with lending solutions
*   use the Aussie tech platform to liaise with our centralised Client Solutions team who will take care of loan processing and most of the home loan admin on your behalf
*   connect with your community and build referral networks for your business

**Qualifications** To make the most of this opportunity, you will need:

*   A Certificate IV in Finance and Mortgage Broking - if you don’t have a Cert IV, our team can connect you with a provider
*   At least 12 month’s experience in mortgage broking, home lending, or banking
*   A strong desire to help Australian’s achieve their home ownership dreams
*   The drive and determination to build a thriving mortgage broking business
*   Full Australian Working Rights

Mortgage Broker

**About Us** The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 90 years’ experience, we deliver life enriching journeys to our valued guest. We are looking for detail-oriented reservation agents to join our team in helping to continue to set the benchmark in the industry. Commencing Friday 2nd May 2025. **THE ROLE** Working within our amazing Call Centre, your role as a Reservations Consultant will consist of working with Travel Agents and directly with Passengers. From making the initial sales, booking flights, accommodation, transfers and upselling, you are responsible for all aspects of bookings pre tour. You will be required to process all enquiries and booking requests effectively in a fast paced environment.

*   Making and maintaining reservations for customers and our industry partners via phone, chat or email with high accuracy
*   Recommending additional add-ons and tour experiences to enhance the customers experience on tour
*   Booking flights to package with our tours
*   Handling complaints and booking issues as they arise to get a satisfactory result for customers
*   Building relationship with customers and our agency partners to give them peace of mind that everything is taken care of and build loyalty
*   Being flexible to adapt to ever changing situations as they arise
*   Monday - Friday: 8am-6pm roster, occasional Saturday and paid overtime

**About You**

*   You will need travel industry experience or relevant qualifications.
*   You will ideally have experience working with various GDS platforms &/or booking systems - preferably Sabre.
*   You are passionate about delivering exceptional customer service.
*   Excellent attention to detail is a must.
*   Ability to deal with last minute changes and changing workloads.
*   Willingness to continually learn and grow.
*   Positive and can-do attitude!

**OUR VALUES** Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

*   Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
*   Better together - We are better when we connect and collaborate, valuing all opinions
*   For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
*   Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all.

**What We Offer**

*   Flexible workplace culture
*   Paid Parental Leave
*   Comprehensive ongoing training across our destinations and product range
*   Incentives and familiarisation trips to experience our products first hand
*   4 weeks’ annual leave per year plus a bonus week if requirements are met
*   Family and friends discounted travel
*   Chance to give back via our workplace giving initiatives through our One Tomorrow Foundation
*   Career growth and development opportunities
*   Great team environment throughout the company

If this sounds like the role for you, please click **APPLY** now and send through your resume and a cover letter outlining your relevant experience.

Travel Consultant - Retail and Direct - Remote (QLD)

**About Us** The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 90 years’ experience, we deliver life enriching journeys to our valued guest. We are looking for detail-oriented reservation agents to join our team in helping to continue to set the benchmark in the industry. Commencing Friday 2nd May 2025. **THE ROLE** Working within our amazing Call Centre, your role as a Reservations Consultant will consist of working with Travel Agents and directly with Passengers. From making the initial sales, booking flights, accommodation, transfers and upselling, you are responsible for all aspects of bookings pre tour. You will be required to process all enquiries and booking requests effectively in a fast paced environment.

*   Making and maintaining reservations for customers and our industry partners via phone, chat or email with high accuracy
*   Recommending additional add-ons and tour experiences to enhance the customers experience on tour
*   Booking flights to package with our tours
*   Handling complaints and booking issues as they arise to get a satisfactory result for customers
*   Building relationship with customers and our agency partners to give them peace of mind that everything is taken care of and build loyalty
*   Being flexible to adapt to ever changing situations as they arise
*   Monday - Friday: 10am-6pm (AEST) roster, occasional Saturday, and paid overtime. The role will require 3 weeks of full-time training, Monday - Friday 9am-5pm (AEST)

**About You**

*   You will need travel industry experience or relevant qualifications.
*   You will ideally have experience working with various GDS platforms &/or booking systems - preferably Sabre.
*   You are passionate about delivering exceptional customer service.
*   Excellent attention to detail is a must.
*   Ability to deal with last minute changes and changing workloads.
*   Willingness to continually learn and grow.
*   Positive and can-do attitude!

**OUR VALUES** Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

*   Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
*   Better together - We are better when we connect and collaborate, valuing all opinions
*   For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
*   Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all.

**What We Offer**

*   Flexible workplace culture
*   Paid Parental Leave
*   Comprehensive ongoing training across our destinations and product range
*   Incentives and familiarisation trips to experience our products first hand
*   4 weeks’ annual leave per year plus a bonus week if requirements are met
*   Family and friends discounted travel
*   Chance to give back via our workplace giving initiatives through our One Tomorrow Foundation
*   Career growth and development opportunities
*   Great team environment throughout the company

If this sounds like the role for you, please click **APPLY** now and send through your resume and a cover letter outlining your relevant experience.

Travel Consultant - Retail and Direct - Remote (WA)

Apply Now Back to search results Previous job Next job **Job Description**About Us At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. Our people are passionate, dedicated, adaptable and not afraid to have a bit of fun. If you're looking for a diverse team driven by strong, approachable leaders in a fun and dynamic environment, we can't wait to hear from you. In this dynamic role, you'll excel in delivering exceptional customer service through both inbound and outbound channels. Your responsibilities span managing emails, addressing general inquiries, and expertly resolving complaints. From handling issues like damaged or delayed orders, missing items, and processing unsubscribe requests, to conducting stock checks, canceling orders, and overseeing tax invoices, you'll navigate seamlessly across multiple systems/CRMs to ensure operational efficiency Key Details

*   Commencing 24th March 2025.
*   Fixed Term 3 months role available.
*   Operation Hours: Monday to Friday 9am - 6pm possible saturday 9-5
*   Currently working within a Fully Remote model.
*   Benefits Include: access to staff benefits, flexible working arrangements/hours, 24/7 access to a trusted well being and safety support app.

Key Responsibilities

*   Provide an exceptional customer experience for all customers with an emphasis on resolving customer complaints through streamlined and proactive customer interactions.
*   Handling inbound emails, webforms and calls from customers regarding in store experience complaints.
*   Always apply first call resolution techniques to resolve customer enquiries effectively and efficiently.
*   Achieve daily productivity, KPI’s and AHT targets.
*   Leaving detailed and accurate notes in cases to be shared as insights to the business.

**Skills & Experience**

*   Excellent communication and listening skills, with the ability to communicate with and relate to a wide range of people through verbal and written methods.
*   Confidence in dealing with objections and quickly building rapport with customers.
*   Experienced in utilising multiple systems including CRM systems.
*   Previous customer service experience preferred.

**To Work From Home You Will Need**

*   Windows 10 based PC Monitor/Laptop
*   i5 processor and 8GB RAM or equivalent
*   Anti-Virus installed and Windows Defender
*   Reliable high speed internet connection - no hot spotting or tethering
*   Headset with a microphone

If you feel like this could be the right role for you, apply now. Close the popup Apply Now _Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways._ Get notified for similar jobs You'll receive updates once a week Enter Email address (Required) Failure! Get tailored job recommendations based on your interests. profile icon Profile recommendations No recommendations found Similar Jobs

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