Job Title: Customer Service Specialist **Job Description** The Advisor I, Customer Service position interfaces with customers via inbound calls or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Want to step into something new? Take the leap and commence with Concentrix in this 100% work from home role, delivering services on behalf of a high visibility Federal Government Agency. Enjoy rewarding work by providing critical inbound voice services to everyday Australians just like you. Join a quickly growing account with huge opportunities for career growth and development. **Who is Concentrix?** We are a Global Leader in customer service excellence and represent our partners and clients closely to deliver amazing customer service. We work behind the scenes, representing many of the brands and organisations you know and love! We strongly believe in investing in the future and in promoting from within and as a part of our team, you will have access to career pathways and ongoing development - putting you first and giving you tools for success! We pride ourselves on a culture rich in diversity, openness, and integrity. **Key Role Details**

*   Hourly rate of $25.80 + Super + Incentives
*   Operational Hours: National Service Delivery 7:00am – 7:00pm (AEST) (Monday – Friday)
*   Full-time only
*   Location: Work from Home - Every minute you’re working, you’re earning!
*   Initial equipment collection required
*   Successful applicants must be able to collect IT equipment from: Adelaide, Brisbane, Dandenong, Geelong, Melbourne, Parramatta, and Perth
*   Apply now for multiple intakes in May!
*   Fixed term role, ending 31/10/2025 - Ongoing opportunities for high performers

**Who are you?**

*   Must be an Australian Citizen and at least 18 years of age
*   Must have minimum 30Mbps download and 15Mbps upload for home office
*   Passionate about customer service
*   Eager to work towards goals and targets
*   Confident and capable in using computers and systems
*   Existing experience within a contact centre environment – highly desirable!
*   Exceptional communication and interpersonal skills

**What’s in it for you?**

*   Rotating roster – No weekend work!
*   A diverse and inclusive work environment
*   Comprehensive paid training to get you up to speed
*   Development and career progression opportunities
*   Structured support system to help you thrive in a work from home environment
*   Concentrix calendar of engagement events

If you are excited to take on a new challenge and be part of a growing team that will help create game-changing journeys for employees and customers, **APPLY NOW!** First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

*   Applicants must pass a police check and other pre-employment checks, including a government clearance check\*

_Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history._ Location: AUS Work-at-Home South Australia Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsR1546914**

Customer Service Specialist

**Overview** Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world! About the role: We are seeking a Senior Manager of Customer Experience to lead our APAC pre- and post-sales organization, including Solutions Architects, Technical Account Managers, Field Operations Engineers, and Resident Engineers. This is a high-impact leadership role responsible for partnering with the sales organization to acquire new business, delivering customer outcomes, accelerating new logo and expansion revenue, and mitigating churn risk in our fast-growing, market leading OT cybersecurity company. This role will require close partnership with regional sales leadership to define and execute go-to-market strategy. The ideal candidate is one who is mission- and customer-first and possesses a strategic and operationally focused mindset. This is a leader who thrives in a high-growth environment, understands how to scale pre- and post-sales functions, and can drive transformational programs to increase efficiency and scale while maintaining a world-class customer experience. **Responsibilities**

*   Leadership & Strategy: Lead and scale a high-performing customer experience team across APAC, ensuring alignment with company goals.
*   Technical Win Strategy and Execution: ensure pre-sales organization adheres to technical win processes and procedures, performs effective qualification and scoping of POC activity, and executes technical wins in such a way to maintain high win rates.
*   Revenue Growth: Drive total revenue growth through new logo acquisition, expansion, and renewals, partnering closely with sales and product teams.
*   Churn Risk Management: Own customer retention and health metrics, ensuring proactive engagement, value realization, and commercial and technical risk identification, in order to minimize churn and increase expansion velocity.
*   Operational Excellence: Develop and implement scalable processes to improve efficiency, increase technical win rates, reduce time-to-value, and enhance customer satisfaction.
*   Manage to KPIs: assume accountability for maintaining excellence across KPIs including NDR, NPS, and churn.
*   Cross-Functional Collaboration: Work closely with Sales, Revenue Operations, Product, Engineering, Marketing, Field Operations, and Support to ensure seamless customer engagement.
*   Team Development: Lead, mentor, and develop a team of high-performing leaders and customer-facing professionals. Set performance expectations and provide detailed guidance to exceed those expectations.
*   Customer Advocacy: Serve as an executive sponsor for key accounts, ensuring strategic alignment and strong relationships at all levels.
*   Reporting and Analytics: maintain high standards for operational discipline across the organization to enable accurate reporting and analysis of the business. Work closely with Rev Ops to develop data collection and reporting standards.
*   Budget Management: adopt a fiscally responsible approach to managing the CX organization within allocated budgets. Participate in annual planning activities where go-to-market and budgetary strategies are set.
*   Transformational Programs: modernize our ability to win new logos and serve customers by proposing and implementing techniques that scale efficiently, including digital, low-touch strategies, and leveraging automation when possible.

**Qualifications**

*   3+ years of sales engineering or customer success leadership experience.
*   5+ years of experience in sales engineering or customer success in an enterprise software or cybersecurity environment.
*   7+ cumulative experience in the cybersecurity / technology domains.
*   Proven track record of supporting new logo growth, expansion revenue, and renewals revenue in a SaaS or hardware/software hybrid business.
*   Strong operational and transformational leadership skills, with experience building scalable processes and managing lean, efficient teams.
*   Excellent executive presence, written and verbal communications skills, and stakeholder management skills.

**Compensation**

*   OTE: 345,000 AUD
*   Competitive equity package
*   Comprehensive benefits plan

Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.

Senior Manager, Customer Experience- APAC

Apply Now Back to search results Previous job Next job **Job Description** We are excited to announce that we are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency. As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions. This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to join our growing team and be a part of something meaningful. **Here's The Good Info You Want To Know**

*   Australian based role
*   Multiple permanent full-time positions available
*   Must be available to work a rotating roster and be able to work the full time - 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster. Shift times are AEST.
*   Rotating roster generally released 2 weeks in advance
*   Paid training + access to additional support while you're settling in
*   You will be required to complete a National Police Clearance
*   Full work rights to work within Australia

**What Makes a Successful Customer Care Consultant**

*   Exceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.
*   Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.
*   Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.
*   Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.
*   Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.
*   Eagerness to Learn: Willingness to acquire new skills and knowledge, staying updated on changes in process
*   Meeting KPIs and Competencies: Ability to meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.

These qualities collectively contribute to the success of a Customer Care Consultant, enabling them to provide exceptional service and support to customers while thriving in a fast-paced work environment. **What's It Like To Work At Probe CX**

*   Fantastic working culture, where you'll feel valued and supported every day.
*   Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.
*   Opportunities for career progression, with a company that invests in your professional growth and development.

All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders. _Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive._ _At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!_ Close the popup Apply Now _Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways._ Get notified for similar jobs You'll receive updates once a week Enter Email address (Required) Failure! Get tailored job recommendations based on your interests. profile icon Sign up Profile recommendations No recommendations found Similar Jobs No recommendations found Jobseekers Also Viewed No recommendations found Life at Probe Group Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere. Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform. Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.

Customer Care Consultant

Are you looking to launch your career in customer service, working with innovative software that supports the education sector? Join **IRIS Software** as a **Customer Services Associate** and become part of a supportive, fast-paced global team helping schools get the most out of our **iSAMS** product.

We’re looking for friendly, motivated individuals based in **Australia’s East Coast/Sydney time zone**, ready to make a difference.

🕒 This is a **remote, full-time role** working a **rotating shift pattern**: **08:00–16:00** and **10:00–18:00**, Monday to Friday (alternating weekly between the two shifts).

No experience? No problem. We’ll provide full training and all the support you need to succeed.

💼 **What Will You Be Doing?**

As a Customer Services Associate, you’ll be the first point of contact for our education customers, helping them resolve queries and get the most out of their iSAMS software.

You’ll be:

✔️ Answering customer queries via phone, email, and live chat

✔️ Logging and tracking issues in our CRM system

✔️ Troubleshooting and resolving common problems

✔️ Passing complex issues to our technical teams

✔️ Focusing on first-contact resolution and great customer satisfaction

✔️ Supporting team performance goals (like NPS and response times)

✔️ Following our data protection and company policies

👀 **What Are We Looking For?**

We’re looking for individuals who are proactive, customer-focused, and keen to learn. You’ll be a great fit if you have:

🔹 Clear written and verbal communication skills

🔹 A calm, friendly, and professional attitude

🔹 Good problem-solving and time management skills

🔹 The ability to work independently and in a team

🔹 Confidence using computers and picking up new systems

**Bonus if you also have:**

⭐ Experience in customer service or contact centre roles

⭐ Familiarity with software or education-based systems

⭐ Knowledge of iSAMS, CRM platforms, or tools like Google Drive

🌟 **Why Join IRIS?**

✨ Full training and ongoing support – no experience required

✨ A friendly, international team that works collaboratively

✨ Opportunities to develop your skills and grow within the company

✨ A chance to support schools and make a real difference

✨ Be part of a leading UK software group with global reach

📌 **Application Process**

1️⃣ **Apply Online** – Submit your CV and short application

2️⃣ **Online Assessments** – A fair way to showcase your potential

3️⃣ **Initial Interview** – A video chat with our Talent Team

4️⃣ **Final Interview** – Meet some of the team and learn more about the role

Customer Support Advisor

**Join Axon and be a Force for Good.** At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. **Technical Support RepresentativeReporting to:** Manager, Global Support **Location:** Melbourne, Australia (remote) **Your Impact** As a member of our Technical Support team, you will help Axon’s customers identify and solve problems via multiple communication channels, including phone & email. This is a customer-focused role that sets Axon apart from our competitors. By providing a world class experience to our customers, you will drive further adoption of our products and make the world a safer place. **What You’ll Do**

*   Troubleshoot and resolve technical issues related to AXON Hardware and Software products
*   Understand and maintain subject matter expertise of all Axon products, solutions, and policies.
*   Assist customers utilizing problem solving skills and customer empathy.
*   Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.

**What You Bring**

*   Australian citizenship is required for this role due to government security clearance requirements
*   2+ years technical support experience in supporting software, hardware, web-based solutions, or equivalent bachelors degree
*   Excellent verbal and written communication skills
*   Passion for helping people and solving problems
*   Strong comprehension of internet networking and routing
*   Proficient with Windows operating systems, mobile devices and cloud-based solutions
*   Experience in Axon applications (Salesforce, MS Dynamics, JIRA, InContact, and RingCentral) is preferred
*   Strong analytical/troubleshooting skills
*   Proficiency with Microsoft Office
*   Strong interpersonal and communication skills, including excellent listening, conflict resolution and customer empathy
*   Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
*   Ability to perform assigned tasks and projects quickly, accurately, and professionally
*   Self-driven, ability to work independently and actively seeks out team needs and solution
*   System Administration or network and telecommunication specific certifications is preferred

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. **Important Notes** _The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions._ _Some roles may also require legal eligibility to work in a firearms environment._ _Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment._ _We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes._

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