**Who We Are Is What We Do.** Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. **Why should you be part of our success story?** A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader. The primary purpose of the Support & Implementation Consultant role is to ensure the seamless implementation and ongoing support of Payroll and base HR modules on PaySpace for new and existing customers. This involves providing comprehensive assistance to customers and business partners through email and phone, analysing their needs, resolving issues, and offering expert system guidance. By effectively analysing customer requirements, configuring the system, migrating data, and balancing figures, the Payroll Consultant plays a crucial role in successfully implementing a new customer. **Duties and Responsibilities:** Implementation:

*   Analyse, understand and accurately document customer requirements
*   Configure system according to the customer’s requirements
*   Migrate data from the customers current system to new system
*   Balance payroll data
*   Provide training to the users if required
*   Brainstorm with development and implementations manager to best satisfy new requirements and create specification documents for these items

Customer Support:

*   Post-Implementation support: Provide support via email and/or telephone to new customers for a period of time after implementation until handover to support division
*   Prioritize each support ticket according to the service levels
*   Monitor own queue and track inbound calls to ensure service delivery
*   Filter and escalate tickets to the relevant departments based on the type of query and priority level and ensure timely resolution.
*   Monitor existing support tickets and conduct regular follow-ups on all escalated tickets to manage customer expectations.
*   Adhere to all new release updates and changes in compliance legislation that are communicated to maintain service delivery and minimize risk

General:

*   Train and mentor new consultants on the system
*   Ad hoc consulting work as and when required by the customer
*   Test new system functionality by following the prescribed testing process
*   Assist with identifying new articles and updating the Knowledge Base
*   Developing and maintaining country specific documentation

**Requirements**

*   Minimum 5 years of experience working within a payroll environment
*   Extensive knowledge of Payroll and country specific legislation
*   Strong analytical skills
*   Good problem solving skills
*   Display excellent communication skills

**Total Rewards** Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. **Some things you’ll enjoy**

*   Provided computer equipment tailored to your role
*   Stock grant opportunities dependent on your role, employment status and location
*   Additional perks and benefits based on your employment status and country
*   The flexibility of remote work, including WeWork access where available

**DISCLOSURE** We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on the 19th of February, 2025. For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144. At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. _Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @__deel.com_ _and other acquired company emails like @__payspace.com_ _and @__paygroup.com__. You can view the most up-to-date job listings at Deel by visiting_ _our careers page__._ _Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives. Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation._

Payroll Implementation Consultant, Australia

**About Karbon**

Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.

We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, have a fantastic team culture built on our values, are growing rapidly, and making a global impact.

Do you enjoy having responsibility for the growth and value delivered to an entire customer base? Are you motivated by working closely with customers to solve their workflow and strategy challenges? Do you take pride in helping your customers succeed and constantly looking for opportunities to deliver value?

As a Customer Support Manager at Karbon, you'll support our customers in their time of need. You'll function as the crucial link between customers, sales, and our product development teams.

**As a Customer Support Manager, you will...**

*   Provide support to our customers in the form of video and technical chat support, provide training on the Karbon platform to drive client satisfaction, and ensure that considerable value is realised by our customers on the platform in the first 90 days after sale.
*   Drive growth in existing customers 90 days after the sale by ensuring they are fully able to utilize all of Karbon's features and functionality by promoting awareness and adoption of our product.
*   Increase the participation in free service offerings such as the "Getting Started" and "Onboarding" webinar series.
*   Acquire and maintain a working knowledge of the value proposition of our platform as well as the existing and future needs of our customers.
*   Assist in the completion of customer-facing activities including updating client data, support resources, and support videos as needed.
*   Solve customers' problems by building partnerships, driving product and feature adoption, and ensuring that our customers actualize the value proposition from their investment. Be creative and adaptable in suggesting solutions to solve our clients' unique problems.
*   Accurately identify risk of customer churn and put value-add actions in place to mitigate possible churn. Develop a repeatable process and methodology that can be followed by others as Karbon expands.
*   Champion the voice of the customer internally by giving product feedback to our Product and Engineering teams in an effective manner for improvements and road mapping.
*   Partner with Education and Product/Customer Marketing teams to produce continually-enhanced vertical- and industry-specific assets that drive customer engagement.
*   Partner with internal stakeholders including, but not limited to, vertical SMEs, technical solutions, sales, people/operations, finance, and legal to ensure operational excellence.
*   Help expand our global support team and processes. Be curious about the problems that are present, creative in your approach and ideation, and scientific in your hypothesis, testing, fine-tuning, and rollout of your initiatives.

**About You**

Candidates with the following qualifications and experience are encouraged to apply:

*   Tier 1-2 helpdesk experience — preferably in a SaaS product environment
*   Customer service — since Customer Support Managers work directly with customers to solve end-user issues and answer questions, it's essential that you have strong customer service skills.
*   Prior experience with chat / support software (Intercom, Zendesk, etc.) — by nature, Customer Support Managers perform their day-to-day tasks on a computer. You must be able to use various software programs to check in with and respond to our customers via live chat services, etc.
*   Problem-solving skills — the ability to solve problems is just as integral to a Customer Support Manager's work as solid communication skills. When presented with a problem, Customer Support Managers must be able to find a solution quickly and efficiently, even if the customer is disgruntled or impatient.
*   Excellent communication skills — must be able to explain complex concepts clearly and concisely while giving consultative advice to help customers grow their performance.
*   A minimum of 3 to 5 years of industry experience in B2B SaaS businesses, accounting, professional services, training/education, or customer support.
*   Prior experience and a passion for enabling businesses to grow and succeed.
*   Ability to learn modern customer enablement SaaS and servicing tools to better understand, manage, and support our customers.
*   Professional spoken and written English (fluency in other major languages is a plus).

**Why work at Karbon?**

*   Gain global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
*   4 weeks annual leave plus 5 extra "Karbon Days" off a year
*   Flexible working environment
*   Work with (and learn from) an experienced, high-performing team
*   Be part of a fast-growing company that firmly believes in promoting high performers from within
*   A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
*   Generous parental leave

Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you've made it this far in the job description but your past experience doesn't perfectly align, we do encourage you to still apply. You could still be the right person for the role!

We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.

Generally, if you are a good person, we want to talk to you. 😛

If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.

_**At this time, we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!**_

Customer Support Manager

Are you an experienced Call Centre Manager seeking a fresh challenge? Imagine using your exceptional communication and interpersonal skills to promote award-winning personal development programs that transform lives globally. This is your opportunity to embrace an independent role where your expertise truly makes a difference. About Us: We are a globally renowned media company specializing in personal development

*   Our award-winning programs empower individuals worldwide to unlock their full potential and achieve personal growth. With a mission rooted in innovation and impact, we are dedicated to creating meaningful change. The Role: Independent Consultant This role is perfect for skilled communicators like you who have honed their abilities in speaking with and understanding people over the phone. Working independently, you’ll be instrumental in bringing our transformative personal development programs to market, connecting with individuals, and guiding them toward life-changing solutions. What You'll Do: Share our award-winning personal development programs with new and diverse audiences. Build meaningful connections through insightful and empathetic conversations. Offer tailored solutions to individuals seeking personal growth and transformation. Enjoy the flexibility of an independent role with performance-based compensation
*   Contribute to the global success and reach of our personal development initiatives. What We're Looking For: Proven experience in managing teams and achieving results through people-focused communication. Outstanding ability to connect with individuals and uncover their needs. Self-motivated and results-oriented with a passion for creating positive impact. A strong interest in personal development and empowering others. The ability to thrive in an independent, flexible working environment. Why This Opportunity? Earn through a performance-driven compensation model that rewards success. Be part of a globally recognized personal development industry leader
*   Enjoy the autonomy and flexibility of managing your own schedule. Make a meaningful impact by transforming lives through personal growth programs. Take the Next Step Today! If you’re ready to leverage your communication skills and leadership experience in a role that truly matters, we’d love to hear from you. Click "Apply" and join us in bringing life-changing programs to a global audience Powered by JazzHR

Calling Call Centre Managers: Transition to a Purpose-Driven Role in Personal Development

**About Us** The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 90 years’ experience, we deliver life enriching journeys to our valued guest. We are looking for detail-oriented reservation agents to join our team in helping to continue to set the benchmark in the industry. Commencing Friday 2nd May 2025. **THE ROLE** Working within our amazing Call Centre, your role as a Reservations Consultant will consist of working with Travel Agents and directly with Passengers. From making the initial sales, booking flights, accommodation, transfers and upselling, you are responsible for all aspects of bookings pre tour. You will be required to process all enquiries and booking requests effectively in a fast paced environment.

*   Making and maintaining reservations for customers and our industry partners via phone, chat or email with high accuracy
*   Recommending additional add-ons and tour experiences to enhance the customers experience on tour
*   Booking flights to package with our tours
*   Handling complaints and booking issues as they arise to get a satisfactory result for customers
*   Building relationship with customers and our agency partners to give them peace of mind that everything is taken care of and build loyalty
*   Being flexible to adapt to ever changing situations as they arise
*   Monday - Friday: 8am-6pm roster, occasional Saturday and paid overtime

**About You**

*   You will need travel industry experience or relevant qualifications.
*   You will ideally have experience working with various GDS platforms &/or booking systems - preferably Sabre.
*   You are passionate about delivering exceptional customer service.
*   Excellent attention to detail is a must.
*   Ability to deal with last minute changes and changing workloads.
*   Willingness to continually learn and grow.
*   Positive and can-do attitude!

**OUR VALUES** Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

*   Genuine service - We genuinely care about the experience we create for our guests, trade partners and internal stakeholders
*   Better together - We are better when we connect and collaborate, valuing all opinions
*   For tomorrow - We pursue opportunities to grow, embracing change and learning from our mistakes. We choose the long-term view over short-term benefits
*   Celebrate the moments - We like to have fun at work and share a positive attitude. We celebrate our successes, no matter how big or small. A win for one of us is a win for all.

**What We Offer**

*   Flexible workplace culture
*   Paid Parental Leave
*   Comprehensive ongoing training across our destinations and product range
*   Incentives and familiarisation trips to experience our products first hand
*   4 weeks’ annual leave per year plus a bonus week if requirements are met
*   Family and friends discounted travel
*   Chance to give back via our workplace giving initiatives through our One Tomorrow Foundation
*   Career growth and development opportunities
*   Great team environment throughout the company

If this sounds like the role for you, please click **APPLY** now and send through your resume and a cover letter outlining your relevant experience.

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