Product Manager (Remote)

About PSC BiotechWho are we? PSC Biotech is a leading Biotech Consultancy firm founded in 1996, headquartered in Pomona, California, USA, with Global operations in Ireland, India, Singapore, Australia and the US, serving 350 clients in more than 23 countries worldwide. We provide cloud-based software solutions for Quality Management and Regulatory Inspections, pharmaceuticals contract manufacturing professionals, and metrology services to our clients. ‘Take your Career to a new Level’ PSC Biotech disrupts the conventional consultancy model by aligning our EVP as one of the unique selling point which includes the opportunity to work with the most talented cohort of like-minded professionals operating in the Pharma/ Biotech Industry. We offer a permanent contract of employment giving exposure of working in Top Pharmaceutical client sites in a diverse-cultural work setting. Employee Value Proposition Employees are the “heartbeat” of PSC Biotech, we provide unparalleled empowering career development though Learning & Development in-house training mentorship through constant guidance to facilitate career progression. We believe in creating high performing teams that can exceed our client’s expectations with regards to quality of all scalable and business unit deliverables, staying under budget and ensuring timelines for our deliverables are being met. Overview: We are seeking a highly skilled and motivated Product Manager to lead the design and creation of a new customer portal for our company. The portal will enable authorized users to access support, purchase additional products, and view new analysis of their data amongst other functionality. The Product Manager will be responsible for overseeing the entire product development lifecycle, ensuring seamless integration with Salesforce, Okta, and our install base management system. This is a 6-month contract position with the potential for extension based on project needs and performance. RequirementsRole Functions:Project Leadership and Management:

• Lead the project from inception to completion within the 6-month timeframe.
• Define and communicate the product vision, strategy, and roadmap.
• Collaborate with cross-functional teams including engineering, design, marketing, sales, and customer support.

Stakeholder Management:

• Engage with stakeholders to gather requirements, define project scope, and establish clear deliverables.
• Conduct regular status updates and maintain transparent communication with all stakeholders.

Design and Development:

• Work with UX/UI designers to create intuitive and user-friendly interfaces.
• Ensure the portal design aligns with brand guidelines and customer expectations.
• Oversee the development process, ensuring timely progress and addressing any technical challenges.

Integration and Testing:

• Coordinate integration efforts with Salesforce, Okta, and the install base management system.
• Develop and execute a comprehensive testing plan to ensure flawless functionality.
• Manage user acceptance testing (UAT) with a focus on gathering feedback and iterating on the product.

Data Analysis and Reporting:

• Incorporate appropriate instrumentation to understand usage and effectiveness of the product
• Monitor and analyse user engagement metrics to inform continuous improvement

Experience, Knowledge & Skills:Experience:

• Proven experience (5+ years) in product management, preferably with a focus on customer portals or SaaS products.
• Demonstrated success in leading cross-functional projects from concept to launch.
• Experience integrating third-party systems (e.g., Salesforce, Okta)
• Experience working in large, complex corporate environments

Knowledge:

• Strong understanding of product development lifecycle and agile methodologies.
• Familiarity with UX/UI best practices and design principles.
• Knowledge of data analytics and reporting tools.

Skills:

• Excellent project management skills, including the ability to plan, organize, and prioritize effectively.
• Strong analytical and problem-solving skills.
• Effective communication and stakeholder management abilities.
• Ability to work under pressure and meet tight deadlines.
• Technical proficiency to understand integration requirements and coordinate with engineering teams.

Qualifications & Education:

• Proven experience more important than qualifications or education