Customer Success Advocate

Responsibilities:

• Manage and process customer orders, returns, exchanges, credits, order forms, and invoices
• Resolve service problems by clarifying the customer's concern, determining the cause, selecting and explaining the best solution, expediting correction or adjustment, and follow up to ensure resolution or escalation
• Answer incoming emails, calls, e-faxes, and inquires promptly and professionally and provide outbound calls
• Proactively communicate with external customers to inform and provide relevant information regarding business
• Communicate inventory needs to internal and external business partners
• Partner with cross-functional teams such as Accounting, Grocery, Retail, Procurement, Warehouse Fulfillment and Shipping
• Collaborate with Account Managers to evaluate key business trends for assigned accounts and monitors base and new account business performance
• Support the company in achieving sales goals and contributes to team effort by accomplishing related results
• Update account information and manage item catalog in DAX
• Support new beverage launch and product innovation with promotional items and marketing materials
• Provide internal and external customer support and input as needed

Qualifications

• Proficiency with Excel, Google Docs, and Microsoft or other ERP systems (DAX/Dynamics) preferred
• Ability to perform accurate data entry
• High level of professionalism and contagious enthusiasm with customers
• Solution-oriented, proactive and a can-do attitude
• Ability to listen and understand customer needs
• Strong follow-up and attention to detail
• Ability to learn quickly, multi-task, as well as work independently and in a team environment
• Excellent problem solving, project management, communication
• Demonstrate strong strategic, analytical and creative problem-solving skills
• Flexibility and the ability to manage fast-paced growing business demands, prioritize, and anticipate needs and adapt to changing priorities
• Minimum of 2 years customer service or account management experience required
• 10 Key by touch and ability to type minimum 50 wpm preferred

Job Highlights

• 100% Remote
• 3 Month Contract
• Proficiency with: Excel, pivot tables, vlookup, Google Docs, Microsoft or other ERP systems (DAX/Dynamics)
• Ability to type 50 WPM
• Ability to learn and find success in a fast-paced pace ever changing environment

Compensation

• $24.44 - $25 /hour Pay Rate

To be considered for our current job openings, we kindly ask that you complete your registration by clicking the “apply” button.

At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on Skills-Based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and payrolling services, and we are dedicated to promoting equitable hiring practices on a national scale.

• Please note that compensation for the specific role will be determined based on your unique skills and experience. If you have an interest in exploring other positions similar to this one, please be aware that compensation rates and benefits packages may vary accordingly.
• We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.
• It is imperative that you have the legal authorization to work in the United States, as we do not provide sponsorship.