Customer Success Associate

About Precedent, LLC Precedent was founded to use technology and data solutions to streamline attorney-handled claims. Standardization and automation is significantly lacking in the current process. Our goal is to reduce administrative tasks, eliminate endless back and forth, and minimize stalemates. This saves insurance carriers and law firms money while reducing errors and helps both parties work more efficiently, ensuring fair and reasonable settlement outcomes. About The Role As Customer Success Associate, you will collaborate closely with the Customer Success Manager to deliver an exceptional experience for our clients. Your responsibilities will include supporting onboarding, fostering client engagement, and managing daily interactions to ensure clients maximize the value of our platform. Your contributions will be essential in boosting client satisfaction, driving retention, and supporting the overall success of the company. Leveraging cutting-edge artificial intelligence, we are transforming the way clients manage injury claims, enhancing efficiency, precision, and customer satisfaction. Join our dynamic team and play a pivotal role in shaping the future of legal tech and insurance innovation. What You'll Do

• Client Onboarding Support: Assist the Customer Success Manager in guiding new clients through the onboarding process, ensuring a seamless transition to our platform.
• Relationship Support: Help maintain and strengthen long-term client relationships by addressing their day-to-day needs and serving as a key point of contact.
• Product Knowledge: Develop a solid understanding of our platform to effectively support clients and guide them on best practices for using our tools.
• Customer Feedback: Collect and document client feedback to help identify areas for improvement, collaborating with the Customer Success Manager and other teams.
• Problem Resolution: Assist in troubleshooting client issues and ensuring timely resolution with a proactive and customer-centric approach.
• Data Management: Monitor and maintain customer data, ensuring accurate records and reporting for customer success metrics.
• Team Collaboration: Work closely with the Customer Success Manager and cross-functional teams, including sales, operations, and product development, to ensure a cohesive client experience.
• Reporting Assistance: Help prepare client updates, reports, and metrics for internal use and client reviews.

Qualifications

• Legal Background: Familiarity with the legal industry and a basic understanding of legal processes and terminology.
• Customer Success Experience: Prior experience in a customer success, client support, or client-facing role is preferred.
• Startup Experience: Experience in a fast-paced, dynamic startup environment is a plus.
• Communication Skills: Strong verbal and written communication skills with the ability to handle client interactions professionally.
• Organizational Skills: Highly organized with strong attention to detail and the ability to manage multiple tasks effectively.
• Problem-Solving Skills: Proactive and resourceful in addressing client needs and challenges.
• Technical Aptitude: Comfortable working with technology and eager to learn new tools and platforms quickly.

Compensation & Benefits

• Salary range $55K - $65K + bonus potential, commensurate with experience
• Fully remote work environment
• Comprehensive benefits package, including a fully matched 401K up to 6%
• Generous paid time off

This exciting opportunity allows you to collaborate, innovate, and drive meaningful results from anywhere in the United States. If you're a motivated professional with a passion for customer success and the skills to foster strong client relationships while delivering outstanding support, we invite you to apply!