Customer Relations Manager

We’re looking for a tech-savvy, personable, and solutions-focused Customer Account Manager to join our growing remote team.

In this role, you’ll be on the frontlines - providing inbound support to customers through phone, email, and live chat. You’ll serve as both a guide and problem-solver, assisting with account setup, billing inquiries, and maintenance while creating a seamless and professional experience for every customer interaction.

If you enjoy building trust, simplifying the complex, and working with a team that values autonomy, innovation, and strong communication - THIS is the opportunity for you.

What You'll Do:

• Serve as the primary point of contact for inbound customer communications (calls, emails, live chat)
• Support customers through account onboarding, billing setup, and day-to-day troubleshooting
• Resolve customer issues with care, clarity, and efficiency—delivering real solutions, not just scripted responses
• Maintain detailed customer records and communication logs in HubSpot CRM
• Assist with payroll-related support and coordinate resolutions with internal departments
• Collaborate cross-functionally to elevate the customer experience and improve internal processes
• Stay up to date on tools, product updates, and support best practices to continuously improve service delivery

What You'll Bring to the Table:

• 2+ years of experience in a customer support, client success, or account management role (remote experience is a bonus)
• Working knowledge of HubSpot CRM (or similar tools), Microsoft Office Suite, and payroll-related platforms
• Excellent written and verbal communication skills—you’re clear, articulate, and confident
• Ability to learn new tools quickly and troubleshoot tech-related challenges with ease
• High level of professionalism, empathy, and patience in every interaction
• Self-motivated with strong time management skills and the discipline to thrive in a fully remote environment

Why This Role Stands Out:

• 100% remote position with flexible scheduling
• Meaningful work with real impact on the customer experience
• Growth-oriented environment with room for career development
• Collaborative, inclusive team culture that values your ideas and input

Join a team that treats customer support as a craft—where you’ll be empowered to bring your best self to work every day, make a difference in customers’ lives, and grow alongside a company that’s passionate about service.

Ready to help shape an exceptional customer journey? Apply today.