Customer Success Manager

Job Title: Customer Success ManagerLocation: Remote, USAAbout:

Our client is a Series A company backed by Y Combinator, NFX, and Felicis that's revolutionizing B2B sales through innovative AI and automation. We're transforming how companies leverage high-intent interactions and chat in both inbound and outbound sales motions. As a fast-moving startup, we encourage data-driven experimentation and welcome fresh perspectives that can drive scale.

Role Overview

We're seeking an exceptional Customer Success Manager to join our team during a period of ambitious growth. This is a strategic position where you'll drive value creation, shape product strategy, and lead customer deployments. We're targeting 7x revenue growth this year en route to our Series B, and you'll play a crucial role in achieving this goal.

Core Responsibilities

• Strategic customer partnerships with 50+ accounts
• End-to-end customer lifecycle management: onboarding, implementation, adoption, renewal, and expansion
• Cross-functional collaboration with Sales, Product, Marketing, and Engineering teams
• Data-driven analysis to uncover opportunities and resolve bottlenecks
• Development and execution of high-impact (10x) strategic initiatives
• Leadership of key internal projects to enhance our customer success organization

What Sets This Role Apart

This isn't a traditional customer success position. You'll have dedicated customer support operations team handling routine tasks, allowing you to focus on strategic initiatives that drive exponential growth. We're looking for someone who can:

• Think strategically about customer value creation
• Identify and execute transformative (10x) opportunities
• Build deep understanding of our market and ecosystem
• Drive business decisions through data analysis
• Take ownership and operate with autonomy

Key Outcomes

• Drive 101%+ net revenue retention for ICP-aligned accounts
• Implement at least two 10x improvement initiatives in first 6 months
• Execute five organization-wide enhancement projects in first year
• Master and own a core customer success function (e.g., help center, product marketing)
• Support company growth from $1M to $7M revenue through retention and expansion

Required Qualifications

• 5+ years in customer success, or combined experience in sales and customer success
• Experience working at a SaaS sales enablement, lead generation or ABM platform is required
• Demonstrated history of self-initiated 10x improvements
• Outstanding communication abilities
• Expert time management and prioritization skills
• Experience with key tech stack: HubSpot, Salesforce, Outreach, Apollo, Salesloft

Benefits Package

• Comprehensive health coverage (medical, dental, vision)
• Unlimited PTO
• Company holidays
• Parental leave
• 401k program
• Home workstation allowance
• Equity package

Company Culture

We maintain a fast-paced, innovation-focused environment where:

• Initiative is valued over permission-seeking
• Data-backed experimentation is encouraged
• New ideas are welcome and actively pursued
• Growth opportunities are abundant
• Impact is recognized and rewarded

Join us in shaping the future of B2B sales while developing your career in a dynamic, high-growth environment.