IT Support Analyst (100% Remote/Long-Term Contract)

IT Support Analyst- 100% Remote, Long-Term Contract

Optomi, in partnership with an industry leader, is seeking an IT Support Analyst (Tier 2) to join their team. This person will work on a remote, long term contract. They will help to diagnose and troubleshoot various issues related to network, systems, servers, and databases.

Responsibilities:

• Address technical issues beyond Tier 1 capabilities
• Troubleshoot various hardware, software, network, and systems issues through a ticketing system (Jira in this role)
• Troubleshooting and patching servers and system settings
• Escalate issues as necessary
• Utilize Active Directory for group policy and role based access control
• Help to monitor logs and dashboards utlizing Grafana, AppDynamics and Dynatrace
• Run SQL queries

Apply today if your background includes:

• Experience troubleshooting various IT issues and escalating when necessary
• Experience utlizing Jira or a similar ticketing system
• Active Directory experience in a large organization- any Powershell/Python scripting is a plus
• Monitoring logs and dashboards using different monitoring tools
• Any database experience (SQL, Oracle, etc.)
• Any healthcare experience is preferred