Enterprise Customer Success Manager

As an Enterprise Customer Success Manager, you'll play a key role in helping clients achieve their strategic goals. You'll build strong relationships, guide clients through product adoption, and identify growth opportunities.

Responsibilities:

• Support pre-sales activities and define initial project scopes.
• Lead complex implementations and drive product adoption.
• Manage a portfolio of 30 accounts, executing strategies to retain and grow business.
• Secure renewals by demonstrating value and managing risks.
• Identify and close expansion opportunities, collaborating with sales.
• Offer thought leadership on strategy management and best practices.
• Contribute to process improvements within the Customer Success playbook.

Ideal Candidate:

• Strong client relationship management and strategic guidance skills.
• Detail-oriented with solid project management abilities.
• MEDDPICC methodology
• Commercially driven, with experience managing enterprise customer success.
• Exceptional communication, meeting management, and negotiation skills.
• Proactive problem-solving and resourcefulness.

Experience:

• 5+ years in enterprise customer success/account management in SaaS (ACV >$50k).
• 2+ years in a post-Series A or early-stage tech company.
• Remote work experience.
• Expertise in implementation, renewals, expansions, and product adoption.

Salary:

Up to €100,000 base, 20% on top as bonus.

About the Company

They are the leading strategy execution platform, trusted by over 25,000 teams worldwide. 60 FTEs divided in 3 regions. Americas, EMEA and APAC. Clients are Enterprise, such as PepsiCo, Volvo, KFC, UNICEF, Porsche, Honeywell, etc.