IT Support Coordinator- Tech Live-2

Title: IT Support Coordinator - Tech Live-2 Location: Northeastern U.S. (100% Remote) Employment Type: Contract Description

• The IT Support Coordinator is responsible for ensuring the smooth coordination and handling of IT-related events, particularly within a live technical environment.
• This role involves monitoring and resolving incidents efficiently while maintaining high levels of user satisfaction.
• The selected candidate will interact with end-users to gather necessary information, provide troubleshooting assistance, and prioritize service requests.
• Additionally, this position involves collaboration with multiple teams to address service needs and contribute to ongoing improvement initiatives.

Required Skills

• Experience coordinating IT support operations, including incident resolution and prioritization.
• Strong communication skills, both written and verbal, to relay technical information and provide user support effectively.
• Excellent organizational and time-management abilities.
• Ability to work under pressure and manage multiple tasks efficiently.
• Familiarity with IT service management tools, such as ticketing systems, is beneficial.

Desired Skills

• Degree in a relevant technical field or equivalent work experience.
• Prior experience in IT dispatch, coordination, or technical support roles.
• Strong problem-solving skills and ability to adapt to evolving technology environments.

Compensation Pay Range: $25/Hr Benefits Learn more about our benefits offerings here: https://www.mitchellmartin.com/careers/benefits-perks EEO Statement Learn more about our EEO policy here: https://www.mitchellmartin.com/eoe-statement